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Windows 7: Issues installing SP1 and Windows Update update

25 Aug 2012   #1

Windows 7 Home Premium 64 bit
Issues installing SP1 and Windows Update update

Hi everyone,

I'm trying to help my Aunt with an issue with her computer but have ended up at a dead end.

The initial problem was that she was having problems getting updates, including SP1 to install. I have read through various threads on this board to find tips on this and most seemed to suggest that I run the System Upgrade Readiness tool.

But I can't seem to run this either. Every time it runs I get a message asking me to install a hotfix (KB947821). KB947821 just appears to be the SUR tool but when the install process starts it just hangs up and never finishes. Everything I've tried, including running the Microsoft diagnostics tool, can't fix this.

I've seen other threads that suggest resetting windows update using a .bat file. So I tried that as well. Now when I run Windows update it says that I need to "install an update for Windows Update". But when I try this I get an error message saying an error occurred and quoting error code 800736B3.

I've attached what I think is the CheckSUR log file.

I seem now to have run out of ideas. Any help anyone can give would be most appreciated.

Attached Files
File Type: log CheckSUR.log (562 Bytes, 3 views)
My System SpecsSystem Spec

25 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit

Sometimes you can have better luck by downloading the Service Pack and installing it directly, rather than using Windows Update.

Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details

For 32 bit Windows, you need the last file listed. 537 MB

For 64 bit Windows, you need the next to last file listed. 903 MB.

Might help, might not.
My System SpecsSystem Spec
25 Aug 2012   #3

Windows 7 Home Premium 64 bit

Thanks for your reply.

A wee update. I ran the SUR tool again and just left it running and it eventually seems to have finished. This has fixed the Windows Update issue but I still can't get SP1 to install.

It keeps failing in Windows Update with the same error and suggesting that i should run the SUR tool.

I have downloaded the standalone update as you've suggested but it does exactly the same thing.

Anymore advice would be most appreciated.
My System SpecsSystem Spec


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