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Windows 7: Windows 7 Build 7601: Suddenly "This copy of Windows is not genuine"

25 Aug 2012   #1

Windows 7 Professional x64
 
 
Windows 7 Build 7601: Suddenly "This copy of Windows is not genuine"

I suddenly started receiving an error that "This copy of Windows is not genuine" even though I am sure it is genuine. I have been using it for a year without a problem. When I try to re-activate it, I get an error that it is not a genuine copy. I ran the diagnostic tool, and here's the report pasted below. I hope someone can help me -- thanks in advance for your help!

Brad

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-277FQ-YH8XR-9XHYX
Windows Product Key Hash: NljgS2QzjKXqMCRD8iksw/AThuQ=
Windows Product ID: 00371-153-9246275-85129
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F1253333-C3DA-4D90-9924-D52487D1D590}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: T:20120825145218934-
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F1253333-C3DA-4D90-9924-D52487D1D590}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9XHYX</PKey><PID>00371-153-9246275-85129</PID><PIDType>5</PIDType><SID>S-1-5-21-2000360824-2795190146-695368545</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68X-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20111021000000.000000+000</Date></BIOS><HWID>97B23707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-924627-01-1033-7601.0000-2382012
Installation ID: 003740349706778916108301318400530715152765241570741371
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9XHYX
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 8/25/2012 4:28:05 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:25:2012 14:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OgAAAAIABgABAAEAAAACAAAAAgABAAEAln2UZHcWwK5K3YgslGU+QnI4YjRuytQZYj1Q1DSOTAEucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  HPET   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  MSDM   GBT     GBTUACPI
  ASPT   GBT     PerfTune
  SSPT   GBT     SsptHead
  EUDS   GBT     
  MATS   GBT     
  TAMG   GBT     GBT   B0
  SSDT   INTEL  PPM RCM 
  MATS   GBT


My System SpecsSystem Spec
.

25 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a Trusted Store Tamper, which may or may not be causing your Key to be seen as counterfeit.
We need to try and find out what's causing the tamper, and fix that, before we can establish whether your key is a problem.

The tamper timestamp - TTS Error: T:20120825145218934- shows the system detected it last at 14:52 on 25 Aug.
please reboot and see if the timestamp changes to the reboot time.

If it does, then we know that the tamper is still active, and the chances are that it's malware (unless you know of any recent installs or driver updates that could be affecting the system?)


Please download and install Malwarebytes Anti-malware (free version) - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - from www.malwarebytes.org and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds



Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
25 Aug 2012   #3

Windows 7 Professional x64
 
 

This seemed to solve my problem. First, I rebooted, and got the same error about my copy not being genuine. However, I forgot to run the WGADiag tool, so I don't know if the timestamp changed. I then did the chkdsk command (took several hours!). It did not report any errors that I could see, but after I restarted, Windows promptly activated itself. I am posting a new WGADiag -- let me know if you see anything suspicious in there... Otherwise, I think my issue is solved! Thank you!

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-277FQ-YH8XR-9XHYX
Windows Product Key Hash: NljgS2QzjKXqMCRD8iksw/AThuQ=
Windows Product ID: 00371-153-9246275-85129
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F1253333-C3DA-4D90-9924-D52487D1D590}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: T:20120825145218934-
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F1253333-C3DA-4D90-9924-D52487D1D590}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9XHYX</PKey><PID>00371-153-9246275-85129</PID><PIDType>5</PIDType><SID>S-1-5-21-2000360824-2795190146-695368545</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68X-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20111021000000.000000+000</Date></BIOS><HWID>97B23707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-924627-01-1033-7601.0000-2382012
Installation ID: 003740349706778916108301318400530715152765241570741371
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9XHYX
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8/25/2012 8:52:25 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:25:2012 16:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OgAAAAIABgABAAEAAAACAAAAAgABAAEAln2UZHcWwK5K3YgslGU+QnI4YjRuytQZYj1Q1DSOTAEucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  HPET   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  MSDM   GBT     GBTUACPI
  ASPT   GBT     PerfTune
  SSPT   GBT     SsptHead
  EUDS   GBT     
  MATS   GBT     
  TAMG   GBT     GBT   B0
  SSDT   INTEL  PPM RCM 
  MATS   GBT
My System SpecsSystem Spec
.


26 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Interesting result!
The system is now seeing the the Key as perfectly normal and is properly activated - the validation passed only 1.5 hours after the earlier one failed, according to the WAT timestamps - so there may have been a problem with the clock initially?

Please copy the C:\Windows\Logs\CBS\CBS.log file to your desktop, and compress the copy - then attach the compressed file to your reply. It will help me try and work out what changed so that I can better diagnose the iitial error.

Your machine appears to be good to go, so good luck!
My System SpecsSystem Spec
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 Windows 7 Build 7601: Suddenly "This copy of Windows is not genuine"




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