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Windows 7: Windows update: fails


26 Aug 2012   #1

MS Windows 7 Home Premium 64-bit SP1
 
 
Windows update: fails

Hey all,

I use a acer aspire 7750G
windows 7 home premium 64 bit
intel core i7 2630QM
AMD radeon HD 6650M 1Gb

A week ago I had to install 8 updates, so I did ofcourse.
After the installation and the reboot the system told me to install 8 updates
I tried many times to install these 8 updates but non of the times it worked.
In this image you can see which ones they are (I am Belgian so it is in dutch)



What did I do wrong and what can I do to fix it?


My System SpecsSystem Spec
.

26 Aug 2012   #2

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Try this it may help. Please provide feedback on how it goes.
Windows Update - Reset
Also try running the attached tool.
My System SpecsSystem Spec
26 Aug 2012   #3

MS Windows 7 Ultimate SP1 64-bit
 
 

Ben,
Welcome to SevenForums.

Submit the results of :
Windows Genuine and Activation Issue Posting Instructions

Also carry out following which will help us to help you.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ř Manufacturer and Model OR Custom build.
Ř ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec
.


26 Aug 2012   #4

MS Windows 7 Home Premium 64-bit SP1
 
 

Thanks for the solutions but non of them worked.. It is still the same
My System SpecsSystem Spec
26 Aug 2012   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

carry out post #3.
My System SpecsSystem Spec
26 Aug 2012   #6

MS Windows 7 Home Premium 64-bit SP1
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F745F18B-ABDE-4DB7-AAE4-57E6372E344B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Ben Cretskens\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F745F18B-ABDE-4DB7-AAE4-57E6372E344B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3187403528-1048524954-4171149780</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 7750G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110524000000.000000+000</Date></BIOS><HWID>55743707018400FE</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activerings-id: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00178-926-800006-02-1033-7601.0000-1512011
Installatie-id014801016606898856756681479951645454803806414084151352
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: 7QJB7
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 2
Vertrouwde tijd: 26/08/2012 19:06:46

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAonbY2B7NSteu2PS9iqliPSKeYmhQ2S5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  BOOT			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  ASF!			ACRSYS		ACRPRDCT
  SLIC			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  ASPT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
My System SpecsSystem Spec
26 Aug 2012   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

I was going to give you a link, but one of the MS services is down at the moment. I'll see if they come backup quickly. Guess they need to update their software.
My System SpecsSystem Spec
26 Aug 2012   #8

MS Windows 7 Home Premium 64-bit SP1
 
 

ow nice, thanks a lot
would they have problems too?
My System SpecsSystem Spec
26 Aug 2012   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

My System SpecsSystem Spec
26 Aug 2012   #10

MS Windows 7 Home Premium 64-bit SP1
 
 

Thanks a lot!

I did, now install those 8 other updates?
My System SpecsSystem Spec
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 Windows update: fails




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