Windows update: fails

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  1. Posts : 8
    MS Windows 7 Home Premium 64-bit SP1
       #1

    Windows update: fails


    Hey all,

    I use a acer aspire 7750G
    windows 7 home premium 64 bit
    intel core i7 2630QM
    AMD radeon HD 6650M 1Gb

    A week ago I had to install 8 updates, so I did ofcourse.
    After the installation and the reboot the system told me to install 8 updates
    I tried many times to install these 8 updates but non of the times it worked.
    In this image you can see which ones they are (I am Belgian so it is in dutch)



    What did I do wrong and what can I do to fix it?
      My Computer


  2. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    Try this it may help. Please provide feedback on how it goes.
    Windows Update - Reset
    Also try running the attached tool.
    Last edited by Skylais; 26 Aug 2012 at 18:43.
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #3

    Ben,
    Welcome to SevenForums.

    Submit the results of :
    Windows Genuine and Activation Issue Posting Instructions

    Also carry out following which will help us to help you.

    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec
    (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Ř Manufacturer and Model OR Custom build.
    Ř ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    With Speccy, you can select with your mouse/touchpad info from the display
    and paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
      My Computer


  4. Posts : 8
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #4

    Thanks for the solutions but non of them worked.. It is still the same
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #5

    carry out post #3.
      My Computer


  6. Posts : 8
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #6

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F745F18B-ABDE-4DB7-AAE4-57E6372E344B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Ben Cretskens\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F745F18B-ABDE-4DB7-AAE4-57E6372E344B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3187403528-1048524954-4171149780</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 7750G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110524000000.000000+000</Date></BIOS><HWID>55743707018400FE</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versie van Software Licensing-service: 6.1.7601.17514
    
    Naam: Windows(R) 7, HomePremium edition
    Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activerings-id: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 00359-00178-926-800006-02-1033-7601.0000-1512011
    Installatie-id014801016606898856756681479951645454803806414084151352
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
    Gedeeltelijke productcode: 7QJB7
    Licentiestatus: licentie
    Resterend aantal nieuwe Windows-activeringen: 2
    Vertrouwde tijd: 26/08/2012 19:06:46
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAonbY2B7NSteu2PS9iqliPSKeYmhQ2S5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ACRSYS		ACRPRDCT
      FACP			ACRSYS		ACRPRDCT
      HPET			ACRSYS		ACRPRDCT
      BOOT			ACRSYS		ACRPRDCT
      MCFG			ACRSYS		ACRPRDCT
      ASF!			ACRSYS		ACRPRDCT
      SLIC			ACRSYS		ACRPRDCT
      SSDT			ACRSYS		ACRPRDCT
      ASPT			ACRSYS		ACRPRDCT
      SSDT			ACRSYS		ACRPRDCT
      SSDT			ACRSYS		ACRPRDCT
      SSDT			ACRSYS		ACRPRDCT
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #7

    I was going to give you a link, but one of the MS services is down at the moment. I'll see if they come backup quickly. Guess they need to update their software.
      My Computer


  8. Posts : 8
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #8

    ow nice, thanks a lot
    would they have problems too?
      My Computer

  9.   My Computer


  10. Posts : 8
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #10

    Thanks a lot!

    I did, now install those 8 other updates?
      My Computer


 
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