Windows update error 800B0109 Windows 7


  1. Posts : 22
    Windows 7 x64
       #1

    Windows update error 800B0109 Windows 7


    Hello! I need some help resolving this issue? Does anyone know a fix for it? I am running windows 7 home premium 64bit.

    Thank you!
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi, Please do the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click 'Copy' - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

    More info: Windows Genuine and Activation Issue Posting Instructions

    Which anti-virus software do you have installed on your PC?

    Regards,
    Golden
      My Computer


  3. Posts : 22
    Windows 7 x64
    Thread Starter
       #3

    Not currently running any anti-virus. Here are the results:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {77467A51-80BA-403E-A7E0-51A6A445CA9B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77467A51-80BA-403E-A7E0-51A6A445CA9B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4100405380-3973343110-960387227</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 7745G     </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.15  </Version><SMBIOSVersion major="2" minor="6"/><Date>20110804000000.000000+000</Date></BIOS><HWID>5CD43207018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68746</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1112010
    Installation ID: 018580776455030743527932106434186841194371842106735945
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/09/2012 8:37:30 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAIAAAACAAAAAgABAAEAln2iSUSldxZcUtK+xAcuN2I99Fi8LWhtXF0=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CALPELLA
      HPET            INTEL         CALPELLA
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CALPELLA
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm
    Last edited by Brink; 09 May 2020 at 08:24. Reason: code box
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi,

    Please run the following so we gather some information about your hardware setup:

    System Info - See Your System Specs

    Regards,
    Golden
      My Computer


  5. Posts : 22
    Windows 7 x64
    Thread Starter
       #5

    CPU: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
    Motherboard: Acer JV71-CP
    BIOS: PhoenixBIOS 4.0 Release 6.1
    Total memory: 8.00 GB Usuable: 7.68 GB
    HDD: (1) WDC WD5000BEVT-22A0RT0 (2) WDC WD5000BEVT-22A0RT0
    Soundcard: (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Graphic card: (1) ATI Mobility Radeon HD 5650 (2) Intel(R) HD Graphics
    OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Hi,

    I have seen this error code associated with a malware infection - the fact that you have no anti-virus installed leads me to believe this could indeed be the issue. Please scan your entire system using the following:

    Windows Defender Offline

    Regards,
    Golden
      My Computer


  7. Posts : 22
    Windows 7 x64
    Thread Starter
       #7

    Receiving this when trying to download from the link you provided: https://i.imgur.com/pcHzv.jpg
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Try doing this from a known clean computer.
      My Computer


  9. Posts : 22
    Windows 7 x64
    Thread Starter
       #9

    Thanks for the quick reply & the help so far. I will do this tomorrow.
      My Computer


 

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