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Windows update error 800B0109 Windows 7
Hello! I need some help resolving this issue? Does anyone know a fix for it? I am running windows 7 home premium 64bit.
Thank you!
Hello! I need some help resolving this issue? Does anyone know a fix for it? I am running windows 7 home premium 64bit.
Thank you!
Hi, Please do the following:
1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012
2. Run the tool, and then click 'Copy' - ignore any errors if they appear
3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply
More info: Windows Genuine and Activation Issue Posting Instructions
Which anti-virus software do you have installed on your PC?
Regards,
Golden
Not currently running any anti-virus. Here are the results:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID: 00359-OEM-8992687-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {77467A51-80BA-403E-A7E0-51A6A445CA9B}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120305-1505 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 101 Not Activated Microsoft Office Home and Student 2007 - 101 Not Activated OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{77467A51-80BA-403E-A7E0-51A6A445CA9B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4100405380-3973343110-960387227</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 7745G </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.15 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110804000000.000000+000</Date></BIOS><HWID>5CD43207018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68746</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1112010 Installation ID: 018580776455030743527932106434186841194371842106735945 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7QJB7 License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 10/09/2012 8:37:30 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAIAAQABAAIAAAACAAAAAgABAAEAln2iSUSldxZcUtK+xAcuN2I99Fi8LWhtXF0= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CALPELLA HPET INTEL CALPELLA BOOT PTLTD $SBFTBL$ MCFG INTEL CALPELLA SLIC ACRSYS ACRPRDCT SSDT PmRef CpuPm
Last edited by Brink; 09 May 2020 at 08:24. Reason: code box
Hi,
Please run the following so we gather some information about your hardware setup:
System Info - See Your System Specs
Regards,
Golden
CPU: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Motherboard: Acer JV71-CP
BIOS: PhoenixBIOS 4.0 Release 6.1
Total memory: 8.00 GB Usuable: 7.68 GB
HDD: (1) WDC WD5000BEVT-22A0RT0 (2) WDC WD5000BEVT-22A0RT0
Soundcard: (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
Graphic card: (1) ATI Mobility Radeon HD 5650 (2) Intel(R) HD Graphics
OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Hi,
I have seen this error code associated with a malware infection - the fact that you have no anti-virus installed leads me to believe this could indeed be the issue. Please scan your entire system using the following:
Windows Defender Offline
Regards,
Golden
Receiving this when trying to download from the link you provided: https://i.imgur.com/pcHzv.jpg
Thanks for the quick reply & the help so far. I will do this tomorrow.