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Windows 7 Home Premium getting Build 7601 Copy of Windows not Genuine
Hi,
My mom's Lenovo laptop started getting the "Windows 7 Build 7601 Copy of Windows is not genuine" error. My mom said that this started Jan 9th, which means she got the I incorrect Windows Update. I've searched this error and I can't find any fix for Windows 7 Home Premium. She does not have update "KB971033" so I can't uninstall it. Ive tried following, Update not on my machine, but I don't have a Product ID to enter.
Another issue I have is when my mom moved back to Wisconsin, she must have accidentally left her Lenovo manual with Certificate of Authentication for Windows 7 in Texas (her move was sudden and she left a lot of stuff behind as we sold her home furnished) so I don't have her Product ID code. I tried to enter the code on the sticker on her laptop, but it states its not a genuine copy of windows when I try to reactivate her license.
Can any one help?
Her is the diagnostic report:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U= Windows Product ID: 00359-OEM-8992687-00249 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {37C8C9F1-E49D-4D6B-A41D-DC505302C115}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_ldr_escrow.191105-1059 TTS Error: T:20200116180048932- Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{37C8C9F1-E49D-4D6B-A41D-DC505302C115}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-3136473472-4267827263-1505398046</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1068AQU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>44CN41WW</Version><SMBIOSVersion major="2" minor="6"/><Date>20110818000000.000000+000</Date></BIOS><HWID>888C3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 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 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00196-210-511379-02-1033-7601.0000-0202020 Installation ID: 008596460462855451327584896486480455859470525113090533 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: PRWY9 License Status: Notification Notification Reason: 0xC004FE00. Remaining Windows rearm count: 5 Trusted time: 1/24/2020 11:26:44 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C533 HealthStatus: 0x0000000000000000 Event Time Stamp: 1:20:2020 13:17 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHsMmyXxOX+ymLcvoHulRj2LnM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC LENOVO CB-01 FACP LENOVO CB-01 HPET LENOVO CB-01 MCFG LENOVO CB-01 SLIC LENOVO CB-01 SSDT LENOVO PtidDevc ASF! LENOVO CB-01 SSDT LENOVO PtidDevc SSDT LENOVO PtidDevc UEFI LENOVO CB-01 UEFI LENOVO CB-01 UEFI LENOVO CB-01