Windows 7 Home Premium getting Build 7601 Copy of Windows not Genuine


  1. Posts : 2
    Windows 7 Home Premium 32bit
       #1

    Windows 7 Home Premium getting Build 7601 Copy of Windows not Genuine


    Hi,

    My mom's Lenovo laptop started getting the "Windows 7 Build 7601 Copy of Windows is not genuine" error. My mom said that this started Jan 9th, which means she got the I incorrect Windows Update. I've searched this error and I can't find any fix for Windows 7 Home Premium. She does not have update "KB971033" so I can't uninstall it. Ive tried following, Update not on my machine, but I don't have a Product ID to enter.

    Another issue I have is when my mom moved back to Wisconsin, she must have accidentally left her Lenovo manual with Certificate of Authentication for Windows 7 in Texas (her move was sudden and she left a lot of stuff behind as we sold her home furnished) so I don't have her Product ID code. I tried to enter the code on the sticker on her laptop, but it states its not a genuine copy of windows when I try to reactivate her license.

    Can any one help?

    Her is the diagnostic report:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {37C8C9F1-E49D-4D6B-A41D-DC505302C115}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr_escrow.191105-1059
    TTS Error: T:20200116180048932-
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37C8C9F1-E49D-4D6B-A41D-DC505302C115}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-3136473472-4267827263-1505398046</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1068AQU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>44CN41WW</Version><SMBIOSVersion major="2" minor="6"/><Date>20110818000000.000000+000</Date></BIOS><HWID>888C3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 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
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-210-511379-02-1033-7601.0000-0202020
    Installation ID: 008596460462855451327584896486480455859470525113090533
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PRWY9
    License Status: Notification
    Notification Reason: 0xC004FE00.
    Remaining Windows rearm count: 5
    Trusted time: 1/24/2020 11:26:44 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2020 13:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHsMmyXxOX+ymLcvoHulRj2LnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			LENOVO		CB-01   
      FACP			LENOVO		CB-01   
      HPET			LENOVO		CB-01   
      MCFG			LENOVO		CB-01   
      SLIC			LENOVO		CB-01   
      SSDT			LENOVO		PtidDevc
      ASF!			LENOVO		CB-01   
      SSDT			LENOVO		PtidDevc
      SSDT			LENOVO		PtidDevc
      UEFI			LENOVO		CB-01   
      UEFI			LENOVO		CB-01   
      UEFI			LENOVO		CB-01
      My Computer


  2. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Valerie,

    Looks like the licencing file is in a confused state, its reporting 2 different keys.

    please follow the instruction in the attachment


    note
    a Microsoft product key does not contain any of the following characters:
    Numbers 0, 1 and 5
    Letters A, E, I, L, N, O, S, U, and Z

    Roy
    Attached Thumbnails Attached Thumbnails Windows 7 Home Premium getting Build 7601 Copy of Windows not Genuine-licence-store-new.png  
      My Computer


  3. Posts : 16,119
    7 X64
       #3

    Valerie doesn't have a product key to re enter.

    7oeminstaller will probably do it
      My Computers


  4. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi @SIW2,

    shouldnt be a problem, once the store is recreated it should pick up the default.


    Roy
      My Computer


  5. Posts : 2
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    torchwood said:
    Hi Valerie,

    Looks like the licencing file is in a confused state, its reporting 2 different keys.

    please follow the instruction in the attachment


    note
    a Microsoft product key does not contain any of the following characters:
    Numbers 0, 1 and 5
    Letters A, E, I, L, N, O, S, U, and Z

    Roy
    Thanks Roy! After following your instructions, I was able to go to Computer Properties and re-enter the product id from the laptop sticker and activate Windows again It's fixed.

    Val
      My Computer


 

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