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Windows 7: Unable to install update KB2676562, error 800B0100


13 Sep 2012   #11

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Quote   Quote: Originally Posted by tom982 View Post
Quote   Quote: Originally Posted by x BlueRobot View Post
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log.

Correct file location?

With %SYSTEMROOT% being C:\Windows

or where the operating system files were saved?
That's the one I usually don't bother with the environment variable (unless it's for a replacement batch file or something) because I think it's more likely that the OP will know what their Windows drive is than know where %SYSTEMROOT% translates to. It's just my preference though, I can see both arguments - perhaps I should meet somewhere in the middle, my canneds could do with an update.
From your last solved thread, we need the .log files to be uploaded, to be analysed and the appropriate files to be replaced? (:
Spot on. Those two error codes indicate that there are missing .mum and .cat files (key components of Windows updates) - these always come in pairs, you must replace both files even if one needs replacing. I requested the log a few posts back, so let's see what comes up. If you're interested, I can talk you through the process?

Edit: Oops, I posted the wrong link a few posts back. That wasn't the example I intended to send, that one didn't go as planned, this one however...

http://www.vistax64.com/windows-upda...kb2698365.html

Tom


My System SpecsSystem Spec
.

13 Sep 2012   #12

Windows 7 Home Premium x64 SP1
 
 

Sorry for the delay. I have been out of town for work and did not have the computer with me.
Here is the CheckSUR.persist log.

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-04 21:24

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat

Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 279
Found 2 errors
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
My System SpecsSystem Spec
14 Sep 2012   #13

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
Unavailable repair files:
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
These are the missing files right Tom?

EDIT: I don't have a 64-bit operating system, so went to the Microsoft website to try and find the update, this the correct update: KB2676562 Windows 7 64-bit

I made a custom url link title, just in case your wondering
My System SpecsSystem Spec
.


16 Sep 2012   #14

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

@x BlueRobot

Matieco, please ignore this, it's a little information to help x BlueRobot. My instructions to you will follow this

Quote   Quote: Originally Posted by x BlueRobot View Post
Code:
Unavailable repair files:
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
These are the missing files right Tom?

EDIT: I don't have a 64-bit operating system, so went to the Microsoft website to try and find the update, this the correct update: KB2676562 Windows 7 64-bit

I made a custom url link title, just in case your wondering
Yeah, there's our problem, good job You've also found the update page, so that's the next stage done as well. It's not over yet though! Just something for future reference, if you want to see information about an update then most (some updates are part of others and won't have a page) have a page. You can find the KB article page at the following URL:

http://support.microsoft.com/kb/{KB article number}

So in this case, the page is: MS12-034: Description of the security update for Windows kernel-mode drivers: May 8, 2012

Sometimes it's useful to double check to see if the files that we want are actually inside the update before we download it - especially if it's a big update. A quick search on the list finds our files, we're good to go

As I said before, .cat and .mum files come in pairs and need to be replaced in pairs - in this scenario we don't have to worry about that as both files in the pair are corrupt.

Another note, you will see the file locations in the CheckSUR.log are duplicated. Don't worry about this. I have been told not to worry about this as it's probably a bug in the SURT that isn't worth fixing. Also, the SURT logs are stored in the following folder:

C:\Windows\Logs\CBS\

There are two CheckSUR logs in this folder, CheckSUR.log and CheckSUR.persist.log. CheckSUR.log contains the log from the last run of the SURT only. CheckSUR.persist.log contains all of the SURT logs in chronological order. I always ask for CheckSUR.persist.log so I can see previous problems that the OP has had

Now to download the update Save it to somewhere you can easily find it.

A good friend of mine, niemiro (an ex SF member), has created an excellent tool to extract update packages; you can do it manually but it's much easier to use his tool. There's a tutorial on it here:

Windows Update - Extract an Update

Use Method 1, Method 2 is the manual way.

When it completes the extraction, it will open a folder containing the files.

Note: It is critical that you choose the right file. For each .cat and .mum file, there will be one with "_bf~" in the middle of the file name, make sure you realise this.

Code:
package_4_for_kb2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
package_4_for_kb2676562_bf~31bf3856ad364e35~amd64~~6.1.1.3.cat
So zip up the files that we need (both the mum and the cat files) and upload it here and I'll take a look at them to see if you've done it right

Now you have the files needed for the replacement, we need to instruct the OP on how to replace them because we've done all the work that we can do at our end.

It's very fiddly to replace the files manually because of permissions set on the files and is highly inadvisable to replace them this way unless you're 100% sure on what you're doing. Even then I wouldn't do it! Fortunately, there is a much easier way.

The SURT can replace files and handle all of the permissions for us

We need to put the files in the following folders for the SURT to replace them, but after we do this, all it takes is one run of the SURT (I usually throw in a reboot for good measure as well!) and it's done.

.mum and .cat files = %Windir%\Temp\CheckSur\Servicing\Packages
.manifest files = %Windir%\Temp\CheckSur\Winsxs\Manifests

In this scenario, we don't have any manifests so we only have to paste the files in one folder. I can't think of anything more to add for now (if this interests you and you want to take it further then please feel free to ask and I'll send you a few links), so I'll switch to instructions for the OP. Post your instructions here anyway, even if the problem is fixed and I can help you improve them - if they need improving, that is!

@Matieco

Please download the attached file: Extracted.zip and save it to your Desktop.

Open the file, Extracted.zip, by double clicking on it. Inside, you will find two files:

Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat

Copy and paste these into the following folder:

C:\Windows\Temp\CheckSur\Servicing\Packages

Then run the System Update Readiness Tool (SURT) again. When it finishes installing, reboot your computer then copy and paste the contents of the CheckSUR.persist.log again please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom


My System SpecsSystem Spec
16 Sep 2012   #15

Windows 7 Home Premium x64 SP1
 
 

Hi Tom,
Should that folder (C:\Windows\Temp\CheckSur\Servicing\Packages) already exist? I don't seem to have it, but I do have C:\Windows\Servicing\Packages which contains similar file packages that are in the zip folder. Or, there is c:\Windows\CheckSUR\V1.0.
My System SpecsSystem Spec
16 Sep 2012   #16

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Matieco,

Sometimes it exists, others not. If it doesn't exist, then could you create it please Sorry, I should have mentioned this in my instructions!

Tom
My System SpecsSystem Spec
16 Sep 2012   #17

Windows 7 Home Premium x64 SP1
 
 

Thank you for all the guidance. I created the folder, copied in the indicated files, and re-ran SURT.
Here is the 2nd log:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-16 17:07

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 303
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1

My System SpecsSystem Spec
16 Sep 2012   #18

Windows 7 Home Premium x64 SP1
 
 

Almost there!
I tried to re-install the updates. KB2676562 still fails, now with an error code of 8024200D.
However, the other 3 updates that wouldn't go through now have been successfully updated and installed!

-Matie
My System SpecsSystem Spec
16 Sep 2012   #19

MS Windows 7 Ultimate SP1 64-bit
 
 

Matieco,
Have you ever installed SP1?

Help us to help you by filling out your system specs and here is how:Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ř Manufacturer and Model OR Custom build.
Ř ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec
17 Sep 2012   #20

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Quote   Quote: Originally Posted by tom982 View Post
@x BlueRobot

Matieco, please ignore this, it's a little information to help x BlueRobot. My instructions to you will follow this

Quote   Quote: Originally Posted by x BlueRobot View Post
Code:
Unavailable repair files:
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
These are the missing files right Tom?

EDIT: I don't have a 64-bit operating system, so went to the Microsoft website to try and find the update, this the correct update: KB2676562 Windows 7 64-bit

I made a custom url link title, just in case your wondering
Yeah, there's our problem, good job You've also found the update page, so that's the next stage done as well. It's not over yet though! Just something for future reference, if you want to see information about an update then most (some updates are part of others and won't have a page) have a page. You can find the KB article page at the following URL:

http://support.microsoft.com/kb/{KB article number}

So in this case, the page is: MS12-034: Description of the security update for Windows kernel-mode drivers: May 8, 2012

Sometimes it's useful to double check to see if the files that we want are actually inside the update before we download it - especially if it's a big update. A quick search on the list finds our files, we're good to go

As I said before, .cat and .mum files come in pairs and need to be replaced in pairs - in this scenario we don't have to worry about that as both files in the pair are corrupt.

Another note, you will see the file locations in the CheckSUR.log are duplicated. Don't worry about this. I have been told not to worry about this as it's probably a bug in the SURT that isn't worth fixing. Also, the SURT logs are stored in the following folder:

C:\Windows\Logs\CBS\

There are two CheckSUR logs in this folder, CheckSUR.log and CheckSUR.persist.log. CheckSUR.log contains the log from the last run of the SURT only. CheckSUR.persist.log contains all of the SURT logs in chronological order. I always ask for CheckSUR.persist.log so I can see previous problems that the OP has had

Now to download the update Save it to somewhere you can easily find it.

A good friend of mine, niemiro (an ex SF member), has created an excellent tool to extract update packages; you can do it manually but it's much easier to use his tool. There's a tutorial on it here:

Windows Update - Extract an Update

Use Method 1, Method 2 is the manual way.

When it completes the extraction, it will open a folder containing the files.

Note: It is critical that you choose the right file. For each .cat and .mum file, there will be one with "_bf~" in the middle of the file name, make sure you realise this.

Code:
package_4_for_kb2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat
package_4_for_kb2676562_bf~31bf3856ad364e35~amd64~~6.1.1.3.cat
So zip up the files that we need (both the mum and the cat files) and upload it here and I'll take a look at them to see if you've done it right

Now you have the files needed for the replacement, we need to instruct the OP on how to replace them because we've done all the work that we can do at our end.

It's very fiddly to replace the files manually because of permissions set on the files and is highly inadvisable to replace them this way unless you're 100% sure on what you're doing. Even then I wouldn't do it! Fortunately, there is a much easier way.

The SURT can replace files and handle all of the permissions for us

We need to put the files in the following folders for the SURT to replace them, but after we do this, all it takes is one run of the SURT (I usually throw in a reboot for good measure as well!) and it's done.

.mum and .cat files = %Windir%\Temp\CheckSur\Servicing\Packages
.manifest files = %Windir%\Temp\CheckSur\Winsxs\Manifests

In this scenario, we don't have any manifests so we only have to paste the files in one folder. I can't think of anything more to add for now (if this interests you and you want to take it further then please feel free to ask and I'll send you a few links), so I'll switch to instructions for the OP. Post your instructions here anyway, even if the problem is fixed and I can help you improve them - if they need improving, that is!

@Matieco

Please download the attached file: Attachment 232051 and save it to your Desktop.

Open the file, Extracted.zip, by double clicking on it. Inside, you will find two files:

Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.mum Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3.cat

Copy and paste these into the following folder:

C:\Windows\Temp\CheckSur\Servicing\Packages

Then run the System Update Readiness Tool (SURT) again. When it finishes installing, reboot your computer then copy and paste the contents of the CheckSUR.persist.log again please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
Thanks Tom, will be a great help for future posts and problems I wish to resolve (:

Thanks again,

Harry
My System SpecsSystem Spec
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 Unable to install update KB2676562, error 800B0100




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