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Windows 7: Windows not genuine message

11 Sep 2012   #1
lippi

Windows 7 Professional 64bit
 
 
Windows not genuine message

Hi

I keep getting the windows not genuine message and cant get rid of it. I have a Dell machine that came with Vista, bought a windows 7 upgrade off the internet from a Microsoft authorised dealer. This worked fine until recently and I now get the not genuine message. Windows also seems to be stuck in an update cycle that fails everytime its is switched on / shut down.

here are the diagnostic results. really appreciate any help you can give me on this one!

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X7RTX-QKP2Q-QTJHK
Windows Product Key Hash: S6FwE2J0UbMGb85Ze4fYgcOlPcQ=
Windows Product ID: 00371-177-9135377-85485
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {058C3A16-F070-45A8-A121-DC5C68B5B1C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Phil\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{058C3A16-F070-45A8-A121-DC5C68B5B1C0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QTJHK</PKey><PID>00371-177-9135377-85485</PID><PIDType>5</PIDType><SID>S-1-5-21-2629857225-2141670843-4206096568</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20090225000000.000000+000</Date></BIOS><HWID>DD983707018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-913537-00-2057-7601.0000-2512012
Installation ID: 008712794745411434877205593283267514892514425696330206
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QTJHK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/09/2012 08:30:54
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 9:8:2012 08:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

HWID Data-->
HWID Hash Current: NAAAAAEAAAABAAIAAQAEAAAAAgABAAEAonYUF5A3MAQU1s5wLDY2pYNKsZln14rlgHTMMQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    B9K    
  FACP   DELL    B9K    
  HPET   DELL    B9K    
  BOOT   DELL    B9K    
  MCFG   DELL    B9K    
  SSDT   DELL  st_ex
  DUMY   DELL    B9K    
  SLIC   DELL    B9K



My System SpecsSystem Spec
.
11 Sep 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your problem is a tampered file
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

This may be anindicator of other problems, so


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
11 Sep 2012   #3
lippi

Windows 7 Professional 64bit
 
 

Thanks Ill try that and post results.
My System SpecsSystem Spec
.

12 Sep 2012   #4
lippi

Windows 7 Professional 64bit
 
 

Right, I have completed those and here is the CBS log: https://skydrive.live.com/redir?resi...E4xOM1PF7jbEyg


I have re-run the MGADiag again and here are the results:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X7RTX-QKP2Q-QTJHK
Windows Product Key Hash: S6FwE2J0UbMGb85Ze4fYgcOlPcQ=
Windows Product ID: 00371-177-9135377-85485
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {058C3A16-F070-45A8-A121-DC5C68B5B1C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Phil\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{058C3A16-F070-45A8-A121-DC5C68B5B1C0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QTJHK</PKey><PID>00371-177-9135377-85485</PID><PIDType>5</PIDType><SID>S-1-5-21-2629857225-2141670843-4206096568</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20090225000000.000000+000</Date></BIOS><HWID>DD983707018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-913537-00-2057-7601.0000-2512012
Installation ID: 008712794745411434877205593283267514892514425696330206
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QTJHK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/09/2012 09:54:50
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 9:8:2012 08:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

HWID Data-->
HWID Hash Current: MgAAAAEAAAABAAIAAQADAAAAAgABAAEAonYUF5A3MAQU1s5wLDY2pYNKsZmK5YB0zDE=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    B9K    
  FACP   DELL    B9K    
  HPET   DELL    B9K    
  BOOT   DELL    B9K    
  MCFG   DELL    B9K    
  SSDT   DELL  st_ex
  DUMY   DELL    B9K    
  SLIC   DELL    B9K
Thanks
My System SpecsSystem Spec
12 Sep 2012   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have 9 files which SFC could not repair properly - the known two amongst them.

Let's see if another tool will fix them the easy way.....


Please run the CheckSUR tool from http://support.microsoft.com/kb/947821

then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.
The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and will exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
12 Sep 2012   #6
lippi

Windows 7 Professional 64bit
 
 

Thanks, Ive tried that, the updates still dont install, however the CHECKsur.log file shows no errors, it says:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-12 15:59
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 534
 No errors detected
My System SpecsSystem Spec
12 Sep 2012   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Oh, heck - it could well be simpler in that case to do a repair install of Windows - all the files are ones which are in teh basic Windows install, rather than updates of add-ons.

Please see how you feel about the prospect - it's *really* a lot simpler than attempting to correct the files manually!
..............

Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
- and they should help you get through it (it's not as difficult as it looks!)

My System SpecsSystem Spec
Reply

 Windows not genuine message




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