Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 no longer updating, code 80070002

12 Sep 2012   #21
Gixxernaut

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
I have a suggestion for the Windows Update services, is your firewall and anti-virus program allowing you to connect to the Windows Update site?
Wouldn't be the first time the left hand didn't know what the right hand was doing, but I am using Windows Firewall and Microsoft Security Essentials. You'd think they'd be smart enough to let the system access the Windows Update site.

The following three things are the only things that appear to be amiss at the moment:
  • Cannot update windows
  • Cannot run sfc /SCANNOW from an administrator command prompt
  • Cannot do an upgrade (repair) reinstall of Windows 7.



My System SpecsSystem Spec
.
12 Sep 2012   #22
Gixxernaut

Windows 7 Home Premium 64bit
 
 

On a hunch I checked my "hosts" file to see if somehow it had been hacked to redirect traffic to the Windows Update service somewhere else (possibly a malicious website) and it is clean. There are no redirects.
My System SpecsSystem Spec
12 Sep 2012   #23
x BlueRobot

 

It could be a possibility, however, have you checked the %WinDir%\WinSxS\Backup isn't deleted? It contains files needed by Windows to start the Windows Update service and install updates.

Replace %WinDir% with C:\Windows or what partition Windows OS has been installed to.

This tutorial can help restore these files:

http://answers.microsoft.com/en-us/w...251667f?page=2

Create a System Restore point beforehand and Backup.
My System SpecsSystem Spec
.

12 Sep 2012   #24
Gixxernaut

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
It could be a possibility, however, have you checked the %WinDir%\WinSxS\Backup isn't deleted? It contains files needed by Windows to start the Windows Update service and install updates.

Replace %WinDir% with C:\Windows or what partition Windows OS has been installed to.
Just checked and the folder exists. 545 megabytes reported in the folder. Data seems accessible.
My System SpecsSystem Spec
12 Sep 2012   #25
x BlueRobot

 

That's another suggestion crossed off the list, have you tried a System Restore?

May not help, but it's worth a try (:
My System SpecsSystem Spec
12 Sep 2012   #26
Gixxernaut

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
That's another suggestion crossed off the list, have you tried a System Restore?

May not help, but it's worth a try (:
Yes, didn't mention it in the OP but my system restore history only goes back to the date the problem started. All previous ones got wiped out in whatever caused this mess.

I tried restoring the earliest one I could get to but it made no difference.

Everything keeps pointing back to some sort of rootkit virus but I've checked the system every way I know how to and there is just no sign of infection. Even in Safe Mode the latest Malwarebytes says no infection.
My System SpecsSystem Spec
12 Sep 2012   #27
x BlueRobot

 

Did the root kit damage the registry I'm guessing, may explain the registry errors within the Event Log file you attached earlier.

I think the reason for the updates not installing, may be due to some of the registry entries for the Windows Update being lost or damaged.
My System SpecsSystem Spec
12 Sep 2012   #28
Gixxernaut

Windows 7 Home Premium 64bit
 
 

I agree the damaged registry entries would be consistent with the inability to do the updates. The problem is how to restore the registry entries.

I really don't think this machine is infected with a rootkit virus although I wouldn't rule it out completely. Usually they can be detected with AV scans though even if they cannot be repaired. Also they usually keep AV scanners from updating themselves. Neither of these symptoms have appeared. MS Security Essentials and Malwarebytes both are fully capable of updating their definitions databases.
My System SpecsSystem Spec
12 Sep 2012   #29
x BlueRobot

 

You can get root kits which are still able to infect your system, and the root kit can have different purposes.

The only way you could restore the registry entries is with a system restore point, before the problem occured, although, the only alternative way I can think of to restore the registry, is a complete clean re -install of Windows 7.

Clean Install Windows 7

Note: There are programs which can supposedly restore your registry, but I wouldn't trust them.
My System SpecsSystem Spec
12 Sep 2012   #30
Gixxernaut

Windows 7 Home Premium 64bit
 
 

Obviously not what I wanted to hear, but you may be right. I'm beginning to think the only way out is a clean install. I'll hold off doing anything drastic for the time being in hopes someone else has any other thoughts.
My System SpecsSystem Spec
Reply

 Windows 7 no longer updating, code 80070002




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 SP1 failure to install, error code 80070002
I can not for the life of me get SP1 to install. It always gives me the 80070002 error. I've done what the microsoft help says to do which is clear out my updates list after stopping windows update in services then starting them again but it just produces the same error code. I've run the...
Windows Updates & Activation
Windows Update Failure, Error Code 80070002
I've exhausted my ability to try to solve this one on my own. I've run all of the automated fixes I can find from Microsoft, so I'm asking for some more targeted help. I'm running Windows 7 Pro x64 SP1. I have run the System Update Readiness Tool (May '14). It completes successfully, but I...
Windows Updates & Activation
windows update error code 80070002
I have been getting the windows update error code 80070002 for a while now. I ran SURT and did not get any errors. When running sfc / scannow I get the error "Windows Resource Protection could not perform the requested operation." after a few seconds. here is a zip of my CBS dir...
Windows Updates & Activation
error Code 80070002 windows 7 update
Hello. 1st hope in right thread? Got a number of error codes and problems with updating my windows update.Microsoft .NET Framework 4.5.1 for Windows 7 x64-based Systems (KB2858725) Installation date: ‎07/‎07/‎2014 14:24 Installation status: Failed Error details: Code 13EC
Windows Updates & Activation
Error Code 80070002 & 80070057
Hi. I've just tried to update my computer (Haven't updated it in a long time), and I was prompted these 2 errors. The first, Error Code 80070002 was displayed when I attempted to update it via Windows Updater. The second, Error Code 80070057 was displayed when I ran the program 'Windows Update...
Windows Updates & Activation
Win 7 x64 SP1 Update Failed, Error Code 80070002
This one has me boggled. I've searched high low looking for a solution to this issue without any success thus far. As the title of the thread say, I've been unable to install SP1. Link to my CBS directory (zipped): https://skydrive.live.com/redir?resid=9D9946E21F538FA!107 SFC /SCANNOW...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App