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I haven't used a registery cleaner, to my knowledge, mainly because I don't know what one is. I had a google but can see there are about 75 459 of them - any chance you could point me in the right direction?
I haven't used a registery cleaner, to my knowledge, mainly because I don't know what one is. I had a google but can see there are about 75 459 of them - any chance you could point me in the right direction?
I was advised to use CCleaner as a Registry cleaner, which I did. It seems t have cleaned up a lot of things but it doesn't look like it has solved my problem, unfortunately,
Please use the UNDO function in CCLeaner to undo any changes it made to the registry, and then post an MGADiag report.
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.
https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html
I'm really sorry to be so clueless but where is the UNDO function in CCleaner? I've backed everything up, so should I just go back to how the register was before using the CCleaner?
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x8007043c Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9 Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw= Windows Product ID: 00359-OEM-8992687-00010 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {0A4393BD-1F92-4937-830C-E2B2A3D7BFA2}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Standard 2007 - 100 Genuine Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{0A4393BD-1F92-4937-830C-E2B2A3D7BFA2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3053505211-2761476830-791669477</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20100125000000.000000+000</Date></BIOS><HWID>E23F3407018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>18C7965435D6775</Val><Hash>9VImlPg/ZbUweBYUCxl0RAbgXmU=</Hash><Pid>81607-954-5120751-64837</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text. Error: 0x8007043C Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Not Registered - 0x8007043c HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAEAAgABAAEAAAAAAAAAAwABAAEAeqj4bqaoVPniJ8I8voSSWgxA4EAYeQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HP 363F FACP HP 363F HPET HP 363F BOOT HP 363F MCFG HP 363F SLIC HPQOEM SLIC-MPC SSDT AMD PowerNow
After I copied the report, it said 'Failure to create output files, h=0x800706b5.
Hope it makes sense!
About your sound - sound doesn't normally work while in Safe Mode, as the services it depends on aren't started (so it's nothing to worry about for the moment)
Please open Event Viewer - look for the Windows System log in the left pane, and then Export it to your desktop. Compress it, and attach it to your reply.
I'll look at it in the morning - bedtime here!
Thanks.
I've tried opening it but it says Event Log Service unavailable. Verify that the service is running.
Ok so I have no idea whether this is helpful at all but browing online last night about the event log problem , I found someone who gave the following tip:
Go to Start - C drive - Windows - System 32 - winevt - logs and delete everything on it.
I didn't dare do it but made a copy instead, which I have compressed and attached here only because it suspicioulsy looked like an actula event log.
Whilst copying, I was given the error 0x8007045D : couldn't be performed because of an I/O device error. Application 15/09/2012 9.28.
Not sure if this is relevant, but thought I'd give it a try.
That error could perhaps be a result of a failing hard drive.
Perhaps we'd better check the drive another way before going much further....
Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.
Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.
Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command
CHKDSK <drive>: /R
and wait for it to complete - it could take a few hours, depending on the size of the drive.
Once complete, make a note of the line in the on-screen report that says
X bytes in bad sectors
and any other lines that seem to you to be important.