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Windows 7: Unable to Update; Error Code 80224402C. New installation and 7 user

17 Sep 2012   #1

Windows 7 Pro x64
Unable to Update; Error Code 80224402C. New installation and 7 user

Hello, I just installed and activated my windows 7 yesterday on my new SSD drive. So far I am very happy with my upgrade, but for one problem. I can not update at all. Since yesterday I have tried five times with no success. I keep getting the same error message; Error Code 80224402C. I am using AVG as my virus software. Thinking it may be interfering with the update I disabled it and the win7 firewall. The results were the same. You assistance with this problem will be appreciated. Thank you.

My System SpecsSystem Spec

17 Sep 2012   #2

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

IF this is windows updates your speaking of then follow :
1. Windows Update - Reset
2. Run the attached tool
3. If problem still exists use this : Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2012] - Microsoft Download Center - Download Details
Report back with how it goes.
My System SpecsSystem Spec
18 Sep 2012   #3

Windows 7 Pro x64

Thank your for the response. Based on your recommendations I took the follow action:

1) Ran Windows Update Reset Option three. I got the same results- Error code 8024402C

2) I downloaded and ran Kb947821 a 340Mb file. I again got the same results and same error code.

Should I be thinking of reloading the OS at this time?
My System SpecsSystem Spec

18 Sep 2012   #4

Windows 7 Pro x64

I was able to to update to SP1 by downloading the application available form the MS support site and I also upgrade ie9. But still no luck with the windows update link. I continue to get the same old error code. 8024402C.

PS: I have no problem updating AVG.
My System SpecsSystem Spec
19 Sep 2012   #5

Windows 7 Pro x64

I continue to have the same problem. Additionally I have tried the following fixes with no success:

1) Added MS update web site to the trusted sites under IE 9 Security tab.

2) Used MS "fixit".

3) Flushed DNS.

4) Set all LAN setting to automatic detect under connection tab in IE 9.

Even when I try to download my old printer drivers I get the same message.

Help, what am I missing?

Should I post windowsupdate.log content? I sure do not know how to read it.
My System SpecsSystem Spec
19 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

Just in case....

Please follow this tutorial and post an MGADiag report - then we may be able to see what the problem is.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
My System SpecsSystem Spec
19 Sep 2012   #7

Windows 7 Pro x64

Attached this the out put as requested. On your second question I am not sure what you are looking for me to provide? The win7 disk comes in a sleeve with the activation code in the back. The DVD itself has a part no. FQC-03123. It has a holographic image label "licensed for use only by students or faculty. Thank you again.

Report output:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-47P88-44BBR-MV3BX
Windows Product Key Hash: zhgmL3OgDkWN7b4FJta4M1aKseM=
Windows Product ID: 00371-169-5070871-85112
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1B3391B6-C5EF-4439-877D-74298FFDC525}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1B3391B6-C5EF-4439-877D-74298FFDC525}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MV3BX</PKey><PID>00371-169-5070871-85112</PID><PIDType>5</PIDType><SID>S-1-5-21-1975176956-227809994-1949969973</SID><SYSTEM><Manufacturer>. </Manufacturer><Model>. </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080925000000.000000+000</Date></BIOS><HWID>06BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-169-507087-01-1033-7600.0000-2602012
Installation ID: 005753510744169606695242379753304135098224907896719533
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: MV3BX
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/19/2012 5:47:23 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:18:2012 07:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
SSDT PmRef CpuPm
My System SpecsSystem Spec
19 Sep 2012   #8

Windows 7 Pro x64

Unbelievable, I was been on the phone with MS tech support for three hours and still on solution to my problem. Wow!
My System SpecsSystem Spec
20 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

What I was expectng to see in the report isn't present (a ruck of File mismatches and tampers) so I'll duck out.
If MS can't fix it easily, at least we haven't missed anything obvious!
My System SpecsSystem Spec
20 Sep 2012   #10

Windows 7 Pro x64

Thank you for the help. My saga will continue today with MS support after work.
My System SpecsSystem Spec

 Unable to Update; Error Code 80224402C. New installation and 7 user

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