Windows 7 Professional not genuine after system restore

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  1. Posts : 9
    Windows 7 Professional
       #1

    Windows 7 Professional not genuine after system restore


    After restoring my system to an earlier date, Windows 7 Professional suddenly became not genuine. I attempted to authenticate it using the online process with my original Windows 7 Home number and also my original Windows 7 Professional upgrade number but both failed. Additionally, I spoke with Microsoft and Dell technical help and both places were unable to solve the problem. I tried to restore my system again but the not genuine message persists. I would prefer not to reinstall Windows from scratch. Please help and walk me through the steps of figuring this out.
    Thank you, Ryan
      My Computer


  2. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    1st lets try this : In an elevated "cmd" type CHKDSK C: /R Then press y, you will reboot. be patient, and now when your back on run in an elevated cmd "sfc/scannow"
    Next run MGADiag and post the results.
    Also where was this computer purchased and where was the windows software obtained from.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx
      My Computer


  4. Posts : 9
    Windows 7 Professional
    Thread Starter
       #4

    MGAD Tool paste


    First, thank you for taking the time to help me. I really appreciate it.

    About a year ago, I purchased my computer from Dell in the USA with Windows 7 Home Premium factory loaded.
    Shortly afterward, I installed Windows 7 Professional anywhere update purchased from Amazon directly.
    This system has been working without a hitch since I bought everything.





    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-CB67P-W6K92-6Q4Q9
    Windows Product Key Hash: mJkLjOEFSS2O5ia2cm68bWU0Pgg=
    Windows Product ID: 00371-618-5844034-85862
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9E36BF33-6232-49C1-99F9-A120852538F6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9E36BF33-6232-49C1-99F9-A120852538F6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6Q4Q9</PKey><PID>00371-618-5844034-85862</PID><PIDType>5</PIDType><SID>S-1-5-21-3129942242-3090037375-1684213677</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L701X </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110330000000.000000+000</Date></BIOS><HWID>C3993207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:13:2012 13:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln1mRc7+Kn7+lZRhzp9a61zqjAY6nXZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CALPELLA
    HPET INTEL CALPELLA
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CALPELLA
    SLIC DELL QA09
    OSFR DELL DELL
    ASF! CETP CETP
    SSDT PmRef CpuPm
      My Computer


  5. Posts : 9
    Windows 7 Professional
    Thread Starter
       #5

    Windows 7 Professional not genuine after system restore


    Is there any other information that I need to post in order to receive help?
    Thank you.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Sorry - I must have missed the response notification!

    Please first reboot, then run the following commands, in an Elevated Command Prompt, and post the output.


    DIR C:\Windows\System32\7b*.* /ah
    ATTRIB C:\Windows\System32\7b*.*
    ICACLS C:\Windows\System32\7b*.*


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  7. Posts : 9
    Windows 7 Professional
    Thread Starter
       #7

    Thank you for the next set of directions. I realize you are busy.





    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32\7b*.* /ah
    Volume in drive C is OS
    Volume Serial Number is F6D4-E1A8

    Directory of C:\Windows\System32

    08/13/2012 10:53 AM 19,392 7B296FB0-376B-497e-B012-9C450E1B7327-5P-0
    (2).C7483456-A289-439d-8115-601632D005A0
    09/23/2012 09:59 AM 13,744 7B296FB0-376B-497e-B012-9C450E1B7327-5P-0
    .C7483456-A289-439d-8115-601632D005A0
    08/13/2012 10:53 AM 19,392 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1
    (2).C7483456-A289-439d-8115-601632D005A0
    09/23/2012 09:59 AM 13,744 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1
    .C7483456-A289-439d-8115-601632D005A0
    4 File(s) 66,272 bytes
    0 Dir(s) 450,213,691,392 bytes free

    C:\Windows\system32>ATTRIB C:\Windows\System32\7b*.*
    A H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0 (2).C
    7483456-A289-439d-8115-601632D005A0
    A H I C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483
    456-A289-439d-8115-601632D005A0
    A H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1 (2).C
    7483456-A289-439d-8115-601632D005A0
    A H I C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483
    456-A289-439d-8115-601632D005A0

    C:\Windows\system32>ICACLS C:\Windows\System32\7b*.*
    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0 (2).C7483456-A289-
    439d-8115-601632D005A0 NT AUTHORITY\SYSTEMI)(F)

    BUILTIN\AdministratorsI)(F)

    BUILTIN\UsersI)(RX)

    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d
    -8115-601632D005A0 NT AUTHORITY\SYSTEMI)(F)

    BUILTIN\AdministratorsI)(F)

    BUILTIN\UsersI)(RX)

    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1 (2).C7483456-A289-
    439d-8115-601632D005A0 NT AUTHORITY\SYSTEMI)(F)

    BUILTIN\AdministratorsI)(F)

    BUILTIN\UsersI)(RX)

    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d
    -8115-601632D005A0 NT AUTHORITY\SYSTEMI)(F)

    BUILTIN\AdministratorsI)(F)

    BUILTIN\UsersI)(RX)

    Successfully processed 4 files; Failed processing 0 files

    C:\Windows\system32>
    C:\Windows\system32>
      My Computer


  8. Posts : 9
    Windows 7 Professional
    Thread Starter
       #8

    I'm not sure why frowny faces appeared in the pasted data.

    It looks like : ( was replaced with the emocons, in the : (I)(F) string.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    the forum software picks up colon/leftbracket and colon/rightbracket, and converts them to smilies - don't worry about it. :)

    Those two files should be being periodically updated - about every 30 minutes or so - the fact that they haven't been updated since August means that there is some fairly serious corruption, probably in the registry.

    Lets see if we can find it....

    run the following commands, and post the results

    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU\S-1-5-20\Environment
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    ICACLS C:\Windows\ServiceProfiles\Networkservice
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist
      My Computer


  10. Posts : 9
    Windows 7 Professional
    Thread Starter
       #10

    Okay, here it is. Thank you.



    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-3129942242-3090037375-1684213677-1000
    HKEY_USERS\S-1-5-21-3129942242-3090037375-1684213677-1000_Classes
    HKEY_USERS\S-1-5-18

    C:\Windows\system32>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment

    HKEY_USERS\S-1-5-20\Environment
    TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
    TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList\S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
    ce
    Flags REG_DWORD 0x0
    State REG_DWORD 0x0


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    \ProfileList"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
    Default REG_EXPAND_SZ %SystemDrive%\Users\Default
    Public REG_EXPAND_SZ %SystemDrive%\Users\Public
    ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-3129942242-3090037375-1684213677-1000

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEMI)(OI)(CI
    )(F)
    BUILTIN\AdministratorsI)(OI)
    (CI)(F)
    NT AUTHORITY\NETWORK SERVICE
    I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
    C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEMOI)(CI)(F)
    BUILTIN\AdministratorsOI)(CI)(F)
    NT AUTHORITY\NETWORK SERVICEOI)(CI)(
    F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
    \REGISTRY\MACHINE\HARDWARE REG_SZ
    \REGISTRY\MACHINE\SOFTWARE REG_SZ \Device\HarddiskVolume3\Windows\Syst
    em32\config\software
    \REGISTRY\MACHINE\SYSTEM REG_SZ \Device\HarddiskVolume3\Windows\System
    32\config\system
    \REGISTRY\USER\.DEFAULT REG_SZ \Device\HarddiskVolume3\Windows\System3
    2\config\default
    \REGISTRY\MACHINE\SECURITY REG_SZ \Device\HarddiskVolume3\Windows\Syst
    em32\config\security
    \REGISTRY\MACHINE\SAM REG_SZ \Device\HarddiskVolume3\Windows\System32\
    config\sam
    \REGISTRY\USER\S-1-5-20 REG_SZ \Device\HarddiskVolume3\Windows\Service
    Profiles\NetworkService\ntuser.dat
    \REGISTRY\USER\S-1-5-19 REG_SZ \Device\HarddiskVolume3\Windows\Service
    Profiles\LocalService\ntuser.dat
    \Registry\User\S-1-5-21-3129942242-3090037375-1684213677-1000 REG_SZ \
    Device\HarddiskVolume3\Users\Ryan\ntuser.dat
    \Registry\User\S-1-5-21-3129942242-3090037375-1684213677-1000_Classes REG
    _SZ \Device\HarddiskVolume3\Users\Ryan\AppData\Local\Microsoft\Windows\UsrCla
    ss.dat


    C:\Windows\system32>
    C:\Windows\system32>
      My Computer


 
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