"This copy of windows is not genuine" message

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  1. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #11

    Thanks for clarifying Noel.
      My Computer


  2. CJW
    Posts : 439
    10 Pro. 64Bit
    Thread Starter
       #12

    Golden:
    I bought it from Best Buy a few months after its release & it's been activated over the phone & online. Due to other problems, I have had to re-install a few times, but this is the 1st time I've ever received this error.

    karlsnooks & NoelDP:
    I'll try both approaches later today & post my findings. I've already ran MemTest+ (no errors there) & the hard drive is about a month old. I think it may be a motherboard problem, but I'm not possitive & short on cash right now.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    CJW said:
    short on cash right now.
    ...that makes two of us, then :)
      My Computer


  4. CJW
    Posts : 439
    10 Pro. 64Bit
    Thread Starter
       #14

    This is NOT good.

    I went into Safe Mode w/Networking & DL'd the MBAM program, but I could not install it in either Safe Mode or regular Boot-up; I get the 1st error below. I also get an error (2nd) when trying to run the WVCheck program.

    Q: When starting in Safe Mode, files scroll on the screen but stop for a short time at>
    C:\Windows\System32\drivers\ClassPNP.dll, what is this file?
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #15

    cjw,
    Ignore the title.
    Read and execute:
    Clean Reinstall - Factory OEM Windows 7
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    I have to agree with Karl at this point - just with one addition....
    BACK UP YOUR DATA TO EXTERNAL MEDIA FIRST!!
    :)
      My Computer


  7. CJW
    Posts : 439
    10 Pro. 64Bit
    Thread Starter
       #17

    I have to reinstall? That's what I was afraid of.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    From teh looks of it your current installation is infected with a major rootkit - it's likely to take longer to 'fix' than to reinstall everything from scratch.
    If the problem is hardware-related, rather than malware, then a reinstall will also show that.
      My Computer


  9. CJW
    Posts : 439
    10 Pro. 64Bit
    Thread Starter
       #19

    Obviously this rootkit is not from any of the programs I install from original CD/DVDs, but what will be the best way to check (& clean if necessary) my External Hard Drive & Flash Drive?
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    Use something like WDO downloaded and burned on a known-clean machine.
    What is Windows Defender Offline?
      My Computer


 
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