Activation Problem

Cortex · 20 Sep 2012

Computer fresh out of repair room.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D6GJ3-KG3YR-76XFG
Windows Product Key Hash: lEgHI1ryEhClXfHacqk8YBZnl/8=
Windows Product ID: 00359-OEM-8992687-00266
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B2914261-D5EC-4E60-ACF3-3137D0540124}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B2914261-D5EC-4E60-ACF3-3137D0540124}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-76XFG</PKey><PID>00359-OEM-8992687-00266</PID><PIDType>2</PIDType><SID>S-1-5-21-3099145521-1418635755-2301061333</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M500</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="5"/><Date>20090930000000.000000+000</Date></BIOS><HWID>24CB3307018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800266-02-3081-7600.0000-2292012
Installation ID: 009484061006576256467221892573652993488675720490443355
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 76XFG
License Status: Notification
Notification Reason: 0xC004F032.
Remaining Windows rearm count: 4
Trusted time: 20/09/2012 10:25:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:16:2012 20:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GH6rF5dbKWSjwTTMrvAZPD2/GhwktRn7p5Gyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSASU		APIC1610
  FACP			TOSASU		T0SASU00
  HPET			TOSASU		OEMHPET 
  MCFG			TOSASU		OEMMCFG 
  SLIC			TOSASU		TOSASU00
  GSCI			TOSASU		GMCHSCI 
  SSDT			PmRef		CpuPm

Golden · 20 Sep 2012

Hi,

If I've read the report correctly, I think you need to re-activate this installation using the product key on the COA sticker stuck underneath your laptop (or inside your battery compartment), by going to System Properties, and clicking the 'Change Product Key' link.

Let us know if that works for you.

Regards,
Golden

NoelDP · 20 Sep 2012

I'd love to know where that OEM_SLP Key came from - I have no record of it, and neither does Google.

I have my suspicions about this.....

@Cortex - Welcome to the forums!

Please tell use what 'repair shop' the computer was in - was it in a certified Toshiba repair facility, a corner shop, or what?
It's VERY unusual to see an unknown OEM_SLP Key - especially when the machine is a Toshiba - and it tends to make me think that the current Key may perhaps be counterfeit.

Having said that, assuming the COA sticker on your machine is for Win 7 Home Premium, you should have no problems activating it following Golden's procedure - although you may need to use telephone activation.

Cortex · 20 Sep 2012

Well, the sticker on the bottom can't be properly seen, with only the last couple of numbers/letters capable of being seen.

I got my computer fixed at a place called ComputAble, but I remember he called and asked whether I wrote down the numbers. I said I didn't, and he then said it didn't matter. I ended up getting a hard drive replacement, I think, and lost everything but my music & photos, which he got out of the old one for me.
I also ended up buying one of those laptop desk fan things, so it doesn't get overheated.

NoelDP · 21 Sep 2012

Changing the Key would *not*work in your case anyhow, as the COA sticker is almost certainly for Vista rather than Win7

You need to contact Toshiba an order a set of recovery media for your machine, and use that - hopefully the Activation Exploit hasn't actually corrupted the BIOS, and the embedded Key in teh Recovery disks will be able to properly self-activate..

NoelDP · 21 Sep 2012

Start a new thread of your own and post your MADiag report there...

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx