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Windows 7: Cannot Complete Installing Updates, or Check for New Updates

16 Nov 2012   #31

Windows 7 Home Premium 32bit
 
 

Same result in the recovery environment after chkdsk. I'd venture a guess that C:\Windows\winsxs\pending.xml is what's blocking it.

My System SpecsSystem Spec
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17 Nov 2012   #32

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hmm, let's try a broader approach then. Try all of the steps on this article apart from #8 and #10

http://support.microsoft.com/kb/2509997

Tom
My System SpecsSystem Spec
17 Nov 2012   #33

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

[Thanks, Tom - I was looking for that one for another thread!]
My System SpecsSystem Spec
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17 Nov 2012   #34

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
[Thanks, Tom - I was looking for that one for another thread!]
No worries, I've only just found it and it looks pretty good.
My System SpecsSystem Spec
17 Nov 2012   #35

Windows 7 Home Premium 32bit
 
 

I still cannot check for updates, but here are some interesting tidbits:

  • In method 11 on that support page, I successfully took ownership of pending.xml, but access was denied to rename it.
  • Even though the last successful check for updates was September 11, 2012, my update history shows 18 successfully installed updates (17 important and 1 recommended) since that date (and one failed update).
  • Today, for the first time, after implementing method 8 (exclude Software Distribution folder from antivirus), my Shut Down button bore the "install updates" icon, and the welcome screen said "Installing update 1 of 3..." This is the first evidence I've had of any updates in over two months.
That said, I still cannot check for updates. The "Restart your computer to install important updates" message, as well as the cycle of "Preparing Updates" -> Restart -> "Preparing Updates" -> Restart -> "Failed to Configure Updates" -> Welcome continue to present themselves.
My System SpecsSystem Spec
17 Nov 2012   #36

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

After taking ownership, you have to adjust permissions - Admins by default only have read/execute permissions there, and cannot do anything else.
My System SpecsSystem Spec
17 Nov 2012   #37

Windows 7 Home Premium 32bit
 
 

Rename access is still denied via the command prompt, even with full control.
My System SpecsSystem Spec
17 Nov 2012   #38

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Open an Elevated Command prompt and try - also...
run the following commands and post the results...

ICACLS C:\Windows\winsxs\pending.xml
ATTRIB C:\Windows\winsxs\pending.xml
DIR C:\Windows\winsxs\pending*.*


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
17 Nov 2012   #39

Windows 7 Home Premium 32bit
 
 

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\winsxs\pending.xml
C:\Windows\winsxs\pending.xml NT AUTHORITY\SYSTEM:(F)
                              BUILTIN\Administrators:(F)
                              BUILTIN\Users:(F)
                              NT SERVICE\TrustedInstaller:(I)(F)
                              BUILTIN\Administrators:(I)(RX)
                              NT AUTHORITY\SYSTEM:(I)(RX)
                              BUILTIN\Users:(I)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ATTRIB C:\Windows\winsxs\pending.xml
A            C:\Windows\winsxs\pending.xml

C:\Windows\system32>DIR C:\Windows\winsxs\pending*.*
 Volume in drive C has no label.
 Volume Serial Number is 4874-1525

 Directory of C:\Windows\winsxs

11/09/2012  10:28 PM           110,816 pending.xml
               1 File(s)        110,816 bytes
               0 Dir(s)  22,372,339,712 bytes free
My System SpecsSystem Spec
18 Nov 2012   #40

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The following command should work, run from an Elevated Command Prompt IN SAFE MODE...

REN C:\Windows\winsxs\pending.xml pending.old1
Please attach the renamed file to your reply
My System SpecsSystem Spec
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 Cannot Complete Installing Updates, or Check for New Updates





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