Windows 7: Cannot Complete Installing Updates, or Check for New Updates

QuagsireQing · 24 Nov 2012

No error codes. Just an endless cycle of "Restart to install important updates."

NoelDP · 24 Nov 2012

What happens if you open Windows Updates, and run a Check for Updates?

QuagsireQing · 24 Nov 2012

This.

QuagsireQing · 02 Jan 2013

Thought I'd give this another bump now that the holidays are over.

NoelDP · 02 Jan 2013

No need to wait that long - I've been around all through

Sorry about that - this seems to have dropped out of my radar.

Since it's been so long since we were active, please run another SFC /SCANNOW and post the cbs.log again.

QuagsireQing · 02 Jan 2013

CBS Log - 01/02/13.

NoelDP · 02 Jan 2013

As I remembered - of the 38000+ lines in the log, 1700+ are near-fatal error messages, many of which seem to occur on every boot.

Most common error types are
STATUS_RM_NOT_ACTIVE -
E_UNEXPECTED

They all appear to be related to the Components store - which is (if I understand it right) where all the bits of Windows are stuck together.

There are also a load of
ERROR_FAIL_REBOOT_REQUIRED
which is fairly self-explanatory.

Since we started this thread, MS have updated the CheckSUR tool - so it may be a good idea to try running that again, and see if it finds/fixes anything new.
Please delete the old one, then
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to a reply.

QuagsireQing · 03 Jan 2013

CheckSUR.log - 01/03/13

NoelDP · 04 Jan 2013

Not great, but nowhere near as bad as some I've seen in the past week or so.

Code:

(f) CSI Payload File Missing 0x00000000 mstscax.dll x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316 
(f) CSI Payload File Missing 0x00000000 tsgqec.dll x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316 
(f) CSI Payload File Missing 0x00000000 aaclient.dll x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316 
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.16700_none_1ccb165e79ec3635 
(f) CSI Payload File Missing 0x00000000 tzres.dll x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_1512e25f6aedb9ba 
(f) CSI Payload File Missing 0x00000000 wab.exe x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.16684_none_427eb90c38e711f1 
(f) CSI Payload File Missing 0x00000000 win32k.sys x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20821_none_b99052a114cae695 
(f) CSI Payload File Missing 0x00000000 wab.exe x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.20814_none_4354073151cbeb4b 
(f) CSI Payload File Missing 0x00000000 mstsc.exe x86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20861_none_4e4de6cb9b7c1c97 
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.20831_none_62effa8b7dd26186 
(f) CSI Payload File Missing 0x00000000 cdd.dll x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb 
(f) CSI Payload File Missing 0x00000000 dxgkrnl.sys x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb 
(f) CSI Payload File Missing 0x00000000 dxgmms1.sys x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb 
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.16700_none_6285cd3a649d5492 
(f) CSI Payload File Missing 0x00000000 dxgmms1.sys x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16699_none_ab9825b044e4d3af 
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.16700_none_cfc53abcaee30fa2

These files are all from RTM Windows 7 updates so I'll have to go on a hunt for them - back later (shout if you haven't heard in 24 hours!)

tom982 · 04 Jan 2013

This should grab a few of the files for you

Code:

xcopy C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\mstscax.dll C:\QuagsireQing\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\
xcopy C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\tsgqec.dll C:\QuagsireQing\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\
xcopy C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\aaclient.dll C:\QuagsireQing\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20861_none_305fa0f3400cc316\
xcopy C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.16700_none_1ccb165e79ec3635\wininet.dll C:\QuagsireQing\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.16700_none_1ccb165e79ec3635\
xcopy C:\Windows\winsxs\x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_1512e25f6aedb9ba\tzres.dll C:\QuagsireQing\x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_1512e25f6aedb9ba\
xcopy C:\Windows\winsxs\x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.16684_none_427eb90c38e711f1\wab.exe C:\QuagsireQing\x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.16684_none_427eb90c38e711f1\
xcopy C:\Windows\winsxs\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20821_none_b99052a114cae695\win32k.sys C:\QuagsireQing\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20821_none_b99052a114cae695\
xcopy C:\Windows\winsxs\x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.20814_none_4354073151cbeb4b\wab.exe C:\QuagsireQing\x86_microsoft-windows-wab-app_31bf3856ad364e35_6.1.7600.20814_none_4354073151cbeb4b\
xcopy C:\Windows\winsxs\x86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20861_none_4e4de6cb9b7c1c97\mstsc.exe C:\QuagsireQing\x86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20861_none_4e4de6cb9b7c1c97\
xcopy C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.20831_none_62effa8b7dd26186\iertutil.dll C:\QuagsireQing\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.20831_none_62effa8b7dd26186\
xcopy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\cdd.dll C:\QuagsireQing\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\
xcopy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\dxgkrnl.sys C:\QuagsireQing\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\
xcopy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\dxgmms1.sys C:\QuagsireQing\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20830_none_ac59a14f5dd9e4eb\
xcopy C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.16700_none_6285cd3a649d5492\iertutil.dll C:\QuagsireQing\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.16700_none_6285cd3a649d5492\
xcopy C:\Windows\winsxs\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16699_none_ab9825b044e4d3af\dxgmms1.sys C:\QuagsireQing\x86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16699_none_ab9825b044e4d3af\
xcopy C:\Windows\winsxs\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.16700_none_cfc53abcaee30fa2\urlmon.dll C:\QuagsireQing\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.16700_none_cfc53abcaee30fa2\

Windows 7: Cannot Complete Installing Updates, or Check for New Updates

Cannot Complete Installing Updates, or Check for New Updates problems?