| Windows 7: Cannot Complete Installing Updates, or Check for New Updates |
20 Sep 2012
|
#1 | | Windows 7 Home Premium 32bit |
Cannot Complete Installing Updates, or Check for New Updates My last successful update check was September 11, 2012. Some updates installed successfully, others failed. The failed ones were:
Update for Windows 7 (KB2719857) Recommended
Update for Windows 7 (KB2735855) Important
Update for Windows 7 (KB2741355) Recommended
Windows Update now says, "Restart your computer to install important updates." When I do, the computer shuts down, saying "Preparing to configure updates..." When it restarts, it says, "Configuring updates...100% completed..." then restarts again. Upon reaching the welcome screen this time, it says "Failed to configure updates...reverting changes...Welcome" and returns me to my desktop. At this point, when I try to manually check for new updates (or if I just leave Windows Update alone until it checks itself), Windows Update tells me "Restart your computer to install important updates," and the process loops again, so I cannot check for updates.
Things I have tried:
-FixIt (MicrosoftFixit.wu.LB.137271463094452760.1.1.Run)
-Manually installing the failed updates (each one tells me that "The update is not applicable to your computer")
-Startup repair (though, I'm having no problems starting up)
-Rebooting in safe mode, then restarting
-Disabling F-Secure firewall and antivirus
-System Restore to a point before these updates were attempted (this resulted in a message saying that System Restore failed, but at the same time, System Restore also presents me the option to undo the System Restore, which also gives me a failure message 0x80071a91)
I've never posted on a help forum like this before, so please be patient and clear with instructions on how to provide any information I need to you!
Last edited by QuagsireQing; 21 Sep 2012 at 11:35 PM..
| My System Specs |
| OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 @ 2.33GHz Memory 2.00 GB |
21 Sep 2012
|
#2 | | Win 7 x64 Home Premium (and x86 VirtualBox VM) Wales - probably in the pub |
There are a few hundred MS Fixits - which one have you used? | My System Specs | | Computer type Laptop System Manufacturer/Model Number Asus K52F OS Win 7 x64 Home Premium (and x86 VirtualBox VM) CPU i3 370M Motherboard Asus Memory 8GB - finally :) Graphics Card it's an i3, dude! Sound Card onboard Monitor(s) Displays 15.6" built-in Screen Resolution 1366x768 PSU n/a Hard Drives 750GB Seagate internal
Sundry external drives attached to other computers on the local network Internet Speed as much as I can get - usually on a dongle, so <1Mb/s Antivirus MSE Browser IE10/Chrome/FF(if I must) |
21 Sep 2012
|
#3 | | Windows 7 Home Premium 32bit |

Quote: Originally Posted by NoelDP There are a few hundred MS Fixits - which one have you used? MicrosoftFixit.wu.LB.137271463094452760.1.1.Run | My System Specs | | OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 @ 2.33GHz Memory 2.00 GB |
01 Oct 2012
|
#4 | | Windows 7 Home Premium 32bit |
I take it my issue is a unique one? (Please excuse the double post.) | My System Specs | | OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 @ 2.33GHz Memory 2.00 GB |
02 Oct 2012
|
#5 | | Win 7 x64 Home Premium (and x86 VirtualBox VM) Wales - probably in the pub |
To an extent, all issues are unique - because no two computers are ever in an identical state once removed from the packing and booted for the first time.
(sorry about th elack of response, but I seems to have missed it) Please run the CheckSUR tool from http://support.microsoft.com/kb/947821 (you'll need to look in the details for Method 2) then zip the CheckSUR.log and attach it to your reply. The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and will exit silently - it may appear to freeze for most of that time, but be patient. | My System Specs | | Computer type Laptop System Manufacturer/Model Number Asus K52F OS Win 7 x64 Home Premium (and x86 VirtualBox VM) CPU i3 370M Motherboard Asus Memory 8GB - finally :) Graphics Card it's an i3, dude! Sound Card onboard Monitor(s) Displays 15.6" built-in Screen Resolution 1366x768 PSU n/a Hard Drives 750GB Seagate internal
Sundry external drives attached to other computers on the local network Internet Speed as much as I can get - usually on a dongle, so <1Mb/s Antivirus MSE Browser IE10/Chrome/FF(if I must) |
03 Oct 2012
|
#6 | | Windows 7 Home Premium 32bit |
Thanks for being willing to help me out, Noel. Here's the CheckSUR.log. | My System Specs | | OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 @ 2.33GHz Memory 2.00 GB |
04 Oct 2012
|
#7 | | Win 7 x64 Home Premium (and x86 VirtualBox VM) Wales - probably in the pub |
Your CheckSUR log shows only one remaining error. Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.20928_none_c332980a0e6364ee.manifest
Since I'm still a learner at this aspect of the logs, it'll take me a little time to get my act together on it and get back to you - please be patient | My System Specs | | Computer type Laptop System Manufacturer/Model Number Asus K52F OS Win 7 x64 Home Premium (and x86 VirtualBox VM) CPU i3 370M Motherboard Asus Memory 8GB - finally :) Graphics Card it's an i3, dude! Sound Card onboard Monitor(s) Displays 15.6" built-in Screen Resolution 1366x768 PSU n/a Hard Drives 750GB Seagate internal
Sundry external drives attached to other computers on the local network Internet Speed as much as I can get - usually on a dongle, so <1Mb/s Antivirus MSE Browser IE10/Chrome/FF(if I must) |
04 Oct 2012
|
#8 | | Win 7 x64 Home Premium (and x86 VirtualBox VM) Wales - probably in the pub |
Hmm - I'm going to have to call in the troops on this - I can find no reference to that manifest file anywhere, and don't know well enough what I'm doing to guess! | My System Specs | | Computer type Laptop System Manufacturer/Model Number Asus K52F OS Win 7 x64 Home Premium (and x86 VirtualBox VM) CPU i3 370M Motherboard Asus Memory 8GB - finally :) Graphics Card it's an i3, dude! Sound Card onboard Monitor(s) Displays 15.6" built-in Screen Resolution 1366x768 PSU n/a Hard Drives 750GB Seagate internal
Sundry external drives attached to other computers on the local network Internet Speed as much as I can get - usually on a dongle, so <1Mb/s Antivirus MSE Browser IE10/Chrome/FF(if I must) |
04 Oct 2012
|
#9 | | Windows 7 Ultimate x64 SP1 England |

Quote: Originally Posted by NoelDP Your CheckSUR log shows only one remaining error. Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.20928_none_c332980a0e6364ee.manifest
Since I'm still a learner at this aspect of the logs, it'll take me a little time to get my act together on it and get back to you - please be patient  
Quote: Originally Posted by NoelDP Hmm - I'm going to have to call in the troops on this - I can find no reference to that manifest file anywhere, and don't know well enough what I'm doing to guess! Usually you can get away with sourcing the location of the manifest by seeing what .mum and .cat files are missing in the log as well - seeing as there aren't any in this log it just makes our lives harder! I decided to give it a go with Google and I found a few updates, but after downloading and extracting them, they didn't find the file. Time to source it the hard way!
QuagsireQing, could you zip up and attach the following file to your next post please? C:\Windows\system32\config\COMPONENTS
Tom | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Build #1 OS Windows 7 Ultimate x64 SP1 CPU Intel i7 3770K @4.5GHz Motherboard ASUS P8Z77-V PRO Memory Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White) Graphics Card Gigabyte Radeon HD 7850 (2GB GDDR5) Sound Card Integrated on motherboard Monitor(s) Displays 23" LG LCD/LED IPS Screen Resolution 1920*1080 Keyboard Microsoft Desktop 2000 Wireless Keyboard Mouse Microsoft Desktop 2000 Wireless Mouse PSU Corsair TX650W V2 (80+ Bronze) Case NZXT Phantom 410 White Cooling Corsair H100 Water Cooler Hard Drives Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb] Internet Speed 95 Mb/s Download 70 Mb/s Upload Antivirus Kaspersky Internet Security 2013 + MBAM Pro Browser Firefox |
04 Oct 2012
|
#10 | | Windows 7 Home Premium 32bit |

Quote: Originally Posted by tom982 QuagsireQing, could you zip up and attach the following file to your next post please? C:\Windows\system32\config\COMPONENTS
Tom Attempting to add this file to an archive failed, due to the file being in use by a process (I don't see any process named "Components" running at the moment, though). I usually use WinRAR; is there another free archiving program that will allow me to add system files for you? or is there a process I can safely stop that will unlock COMPONENTS and allow it to be added to an archive? | My System Specs | | OS Windows 7 Home Premium 32bit CPU Intel Core2 Duo E6550 @ 2.33GHz Memory 2.00 GB Cannot Complete Installing Updates, or Check for New Updates problems? All times are GMT -5. The time now is 09:53 PM. | |