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Windows 7: this computer is not running genuine windows (yep, me too)


22 Sep 2012   #1

Windows 7 Home Premium, SP1 - 64-bit
 
 
this computer is not running genuine windows (yep, me too)

Hi All,

I have started getting the "this computer is not running genuine windows" error as well. There seem to be so many flavors of this issue that I feel more comfortable posting my own output for review than following the instructions of one of the many other threads.

This is an Asus desktop computer that I bought in Autumn 2010 from a well-known electronics retailer here in the States. In late 2011, I was having problems, so I took it into a local shop who completely wiped the disk and did a clean install using the key on the side of my case.

Thanks in advance for your help.

Jack in NC


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VFQPV-3X9X3-4XK6Y
Windows Product Key Hash: +Iwy0LMs0SiujdzHVTCb7mJQm90=
Windows Product ID: 00359-OEM-9810901-89503
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BBD926A3-1530-4C57-A08D-073BB39FE858}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Jack\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BBD926A3-1530-4C57-A08D-073BB39FE858}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XK6Y</PKey><PID>00359-OEM-9810901-89503</PID><PIDType>8</PIDType><SID>S-1-5-21-2428616440-1204001758-1591607755</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CM1630</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0304   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100520000000.000000+000</Date></BIOS><HWID>B60A3B07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-109-089503-02-1033-7601.0000-3522011
Installation ID: 002932349604251240484131240900900382154012201105380545
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4XK6Y
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 9/22/2012 5:13:52 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000100
Event Time Stamp: 9:20:2012 16:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GFoU6TwEDNU8uJrOJh4Szw96kXO7ppnFO0YeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			052010		APIC1022
  FACP			052010		FACP1022
  SRAT			AMD   		FAM_F_10
  HPET			052010		OEMHPET 
  MCFG			052010		OEMMCFG 
  OEMB			052010		OEMB1022
  SLIC			_ASUS_		Notebook
  SSDT			A M I 		POWERNOW


My System SpecsSystem Spec
.

22 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Quote:
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Hi,

Please download and install the following IRST, reboot your system and post a new MGADIAG report:

http://downloadcenter.intel.com/Deta...?DwnldID=21730

Regards,
Golden
My System SpecsSystem Spec
22 Sep 2012   #3

Windows 7 Home Premium, SP1 - 64-bit
 
 

Thank you for the very quick response!

I downloaded and ran iata_enu.exe from the link you posted and received this error message:
This computer does not meet the minimum requirements for installing this software.
My System SpecsSystem Spec
.


22 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Golden got the error right, but not the solution

This problem looks as if it may be in the registry, since the file doesn't also appear in the File Mismatch area, but we need to check first.


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
22 Sep 2012   #5

Windows 7 Ultimate 64bit SP1
 
 

Is it just me or are more and more win 7 machine becoming deactivated in the last few months than normal?

(conspiracy time!)
Ahh, must be because win 8 is coming out, trying to push user to upgrade?

Not a serious question just wondering.
My System SpecsSystem Spec
22 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's possibly because of the gravitational effect of 'Solved' threads

The numbers in the MS WGA forums actually seem to have dropped - and the ones that do get posted seem to be the knottier ones.
My System SpecsSystem Spec
22 Sep 2012   #7

Windows 7 Home Premium 64bit SP 1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
It's possibly because of the gravitational effect of 'Solved' threads

The numbers in the MS WGA forums actually seem to have dropped - and the ones that do get posted seem to be the knottier ones.
Good one!!!
My System SpecsSystem Spec
22 Sep 2012   #8

Windows 7 Home Premium, SP1 - 64-bit
 
 

Thanks! I have not gotten the warning since rebooting. But, there were corrupt files reported when running SFC, and still a tampered file warning in MGADiag. Info below...

CBS.log (zipped with 7zip):
https://skydrive.live.com/redir?resi...037E1020E9!108

New MGADiag report:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VFQPV-3X9X3-4XK6Y
Windows Product Key Hash: +Iwy0LMs0SiujdzHVTCb7mJQm90=
Windows Product ID: 00359-OEM-9810901-89503
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BBD926A3-1530-4C57-A08D-073BB39FE858}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Jack\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BBD926A3-1530-4C57-A08D-073BB39FE858}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4XK6Y</PKey><PID>00359-OEM-9810901-89503</PID><PIDType>8</PIDType><SID>S-1-5-21-2428616440-1204001758-1591607755</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CM1630</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0304   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100520000000.000000+000</Date></BIOS><HWID>B60A3B07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-109-089503-02-1033-7601.0000-3522011
Installation ID: 002932349604251240484131240900900382154012201105380545
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4XK6Y
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 9/22/2012 1:26:18 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000100
Event Time Stamp: 9:20:2012 16:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GFoU6TwEDNU8uJrOJh4Szw96kXO7ppnFO0YeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			052010		APIC1022
  FACP			052010		FACP1022
  SRAT			AMD   		FAM_F_10
  HPET			052010		OEMHPET 
  MCFG			052010		OEMMCFG 
  OEMB			052010		OEMB1022
  SLIC			_ASUS_		Notebook
  SSDT			A M I 		POWERNOW
My System SpecsSystem Spec
22 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I was kinda expecting that this would be the case

There are NO errors that I can find in the SFC/CBS log - which means that it's almost certainly either a permissions problem, or a registry problem.

Let's check the permissions first...

Please open an Elevated Command Prompt window, and run the following commands....

DIR C:\Windows\slc.* /S
ICACLS C:\Windows\System32\slc.* /T
ICACLS C:\Windows\SysWOW64\slc.* /T
ATTRIB C:\Windows\System32\slc.* /S
ATTRIB C:\Windows\SysWOW64\slc.* /S



Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
22 Sep 2012   #10

Windows 7 Home Premium, SP1 - 64-bit
 
 

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>DIR C:\Windows\slc.* /S
 Volume in drive C is INTREX
 Volume Serial Number is 66F7-03D0

 Directory of C:\Windows\System32

07/13/2009  09:41 PM            30,720 slc.dll
               1 File(s)         30,720 bytes

 Directory of C:\Windows\System32\en-US

11/21/2010  03:06 AM            54,784 slc.dll.mui
               1 File(s)         54,784 bytes

 Directory of C:\Windows\SysWOW64

07/13/2009  09:16 PM            27,136 slc.dll
               1 File(s)         27,136 bytes

 Directory of C:\Windows\SysWOW64\en-US

11/21/2010  03:06 AM            54,784 slc.dll.mui
               1 File(s)         54,784 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..pp-client.resources_3
1bf3856ad364e35_6.1.7600.16385_en-us_953f0977fbbe9530

11/21/2010  03:06 AM            54,784 slc.dll.mui
               1 File(s)         54,784 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-client_31bf
3856ad364e35_6.1.7601.17514_none_f4c2f729c23f3c2b

07/13/2009  09:41 PM            30,720 slc.dll
               1 File(s)         30,720 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-s..pp-client.resources_31b
f3856ad364e35_6.1.7600.16385_en-us_39206df4436123fa

11/21/2010  03:06 AM            54,784 slc.dll.mui
               1 File(s)         54,784 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-client_31bf38
56ad364e35_6.1.7601.17514_none_98a45ba609e1caf5

07/13/2009  09:16 PM            27,136 slc.dll
               1 File(s)         27,136 bytes

     Total Files Listed:
               8 File(s)        334,848 bytes
               0 Dir(s)  1,741,749,264,384 bytes free

C:\Windows\system32>ICACLS C:\Windows\System32\slc.* /T
C:\Windows\System32\slc.dll NT SERVICE\TrustedInstaller:(F)
                            BUILTIN\Administrators:(RX)
                            NT AUTHORITY\SYSTEM:(RX)
                            BUILTIN\Users:(RX)

C:\Windows\System32\en-US\slc.dll.mui NT SERVICE\TrustedInstaller:(F)
                                      BUILTIN\Administrators:(RX)
                                      NT AUTHORITY\SYSTEM:(RX)
                                      BUILTIN\Users:(RX)

C:\Windows\System32\LogFiles\WMI\RtBackup\slc.*: Access is denied.
Successfully processed 2 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\SysWOW64\slc.* /T
C:\Windows\SysWOW64\slc.dll NT SERVICE\TrustedInstaller:(F)
                            BUILTIN\Administrators:(RX)
                            NT AUTHORITY\SYSTEM:(RX)
                            BUILTIN\Users:(RX)

C:\Windows\SysWOW64\en-US\slc.dll.mui NT SERVICE\TrustedInstaller:(F)
                                      BUILTIN\Administrators:(RX)
                                      NT AUTHORITY\SYSTEM:(RX)
                                      BUILTIN\Users:(RX)

Successfully processed 2 files; Failed processing 0 files

C:\Windows\system32>ATTRIB C:\Windows\System32\slc.* /S
A            C:\Windows\System32\en-US\slc.dll.mui
A            C:\Windows\System32\slc.dll

C:\Windows\system32>ATTRIB C:\Windows\SysWOW64\slc.* /S
A            C:\Windows\SysWOW64\en-US\slc.dll.mui
A            C:\Windows\SysWOW64\slc.dll

C:\Windows\system32>
My System SpecsSystem Spec
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 this computer is not running genuine windows (yep, me too)




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