Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: KB2719985 failing to install


24 Sep 2012   #1

Windows 7 Professional x64 [SP1]
 
 
KB2719985 failing to install

I've been having the problem since July and once a week or so I'll try to solve the problem but I've given up and seeking help now.

Everytime I try to install the update 'KB2719985', it fails installation. I have tried;
sfc /scannow
Windows Readiness Tool
Reset Windows update
Manually install in clean boot
Repairing through Windows 7 disc
Placing .msu package in C:\Windows\Temp\CheckSUR and running Readiness Tool

My CheckSur.log
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-24 12:29
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2719985~31bf3856ad364e35~amd64~~6.1.1.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2719985~31bf3856ad364e35~amd64~~6.1.1.0.cat        
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.21227_none_e52f9494c9727308.manifest    amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.21227_none_e52f9494c9727308    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.21227_none_ef843ee6fdd33503.manifest    wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.21227_none_ef843ee6fdd33503    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22012_none_e71bc014c6954450.manifest    amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22012_none_e71bc014c6954450    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22012_none_f1706a66faf6064b.manifest    wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22012_none_f1706a66faf6064b    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.21227_none_e52f503cc972bfeb.manifest    amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.21227_none_e52f503cc972bfeb    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.21227_none_ef83fa8efdd381e6.manifest    wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.21227_none_ef83fa8efdd381e6    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22012_none_e71b7bbcc6959133.manifest    amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22012_none_e71b7bbcc6959133    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22012_none_f170260efaf6532e.manifest    wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22012_none_f170260efaf6532e    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.17036_none_e49a25adb05dd8b1.manifest    amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.17036_none_e49a25adb05dd8b1    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.17036_none_eeeecfffe4be9aac.manifest    wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.17036_none_eeeecfffe4be9aac    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.17857_none_e66c0ce9ad935fbb.manifest    amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.17857_none_e66c0ce9ad935fbb    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.17857_none_f0c0b73be1f421b6.manifest    wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.17857_none_f0c0b73be1f421b6    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.17857_none_e66bc891ad93ac9e.manifest    amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.17857_none_e66bc891ad93ac9e    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.17857_none_f0c072e3e1f46e99.manifest    wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.17857_none_f0c072e3e1f46e99    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.17036_none_e499e155b05e2594.manifest    amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.17036_none_e499e155b05e2594    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.17036_none_eeee8ba7e4bee78f.manifest    wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.17036_none_eeee8ba7e4bee78f    
 
Summary:
Seconds executed: 1856
 Found 18 errors
  CSI Manifest All Zeros Total count: 16
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1
 
Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.21227_none_e52f9494c9727308.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.21227_none_ef843ee6fdd33503.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22012_none_e71bc014c6954450.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22012_none_f1706a66faf6064b.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.21227_none_e52f503cc972bfeb.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.21227_none_ef83fa8efdd381e6.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22012_none_e71b7bbcc6959133.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22012_none_f170260efaf6532e.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.17036_none_e49a25adb05dd8b1.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7600.17036_none_eeeecfffe4be9aac.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.17857_none_e66c0ce9ad935fbb.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.17857_none_f0c0b73be1f421b6.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.17857_none_e66bc891ad93ac9e.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.17857_none_f0c072e3e1f46e99.manifest
    winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.17036_none_e499e155b05e2594.manifest
    winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7600.17036_none_eeee8ba7e4bee78f.manifest
    servicing\packages\Package_for_KB2719985~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2719985~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2719985~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2719985~31bf3856ad364e35~amd64~~6.1.1.0.cat
The CheckSUR was a lot more errors but I seem to of fixed those using the above methods and by extracting the 'missing files' to the appropriate folders.
My problem now is when I download and extract the .msu (for SP1 and standard 64bit), I can't find the file needed. The closest I can get is;
Package_for_KB2719985_sp1~31bf3856ad364e35~amd64~~6.1.1.0.[ext]
and the manifests aren't there either.

I've scanned for virus/malware and am all clean too.

O/S: Windows 7 Professional 64bit SP1

Can anyone help? Its now starting to stop other updates too, which I'm hoping will fix itself once this is sorted.

EDIT: Just followed some solutions on the follwing page; http://support.microsoft.com/kb/2509997
Now Windows fails to start. I can't boot in safe mode either. Startup repair not repairing and booting from Windows disk, I can only do a clean install (upgrade asks to start windows normally and then install).
Am well and truely ****** now... will have to plug my HDD into someone elses comp and transfer documents before doing a reformat =[
System Restore not picking up restore points (that were made once a month) so... mod can probably close this topic unless anyone knows how to fix through command promt?

My System SpecsSystem Spec
.

Reply

 KB2719985 failing to install




Thread Tools



Similar help and support threads for2: KB2719985 failing to install
Thread Forum
Solved 2008 R2 SP1 failing to install Windows Updates & Activation
Windows updates are failing to install Windows Updates & Activation
Updates failing to install Windows Updates & Activation
Failing to update Win 7 with SP1 and to install IE9 Windows Updates & Activation
Failing Install (unlike the others Installation & Setup
KB970789 Install keeps failing Windows Updates & Activation
Windows 7 Install is Failing and I'm about to quit Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:20 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33