Windows 7: Error 800B0100 Security Update KB2698365

Hi, I've been trying to install Update KB2698365 for weeks with no luck. I've followed any instructions I could find online, such as disabling my Firewall, running the relevant FixIt, running the Update Readiness Tool, and installing the update manually.

The CheckSUR log from the last time I ran the Update Readiness Tool lists the errors pasted below. Any help would be much appreciated.

Summary:
Seconds executed: 581
Found 27 errors
CSI Manifest All Zeros Total count: 7
CBS MUM Corrupt Total count: 10
CBS Catalog Corrupt Total count: 10



Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.17857_none_7c43cc6f3c219ae0.manifest
winsxs\manifests\amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22012_none_7cf37f9a55237f75.manifest
winsxs\manifests\amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_6.1.7601.17857_none_102c632b571fc1ba.manifest
winsxs\manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.22012_none_e057c63da929d42f.manifest
winsxs\manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.21227_none_de6b9abdac0702e7.manifest
winsxs\manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.17036_none_ddd62bd692f26890.manifest
winsxs\manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.17857_none_dfa813129027ef9a.manifest
servicing\packages\Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat
servicing\packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat

Some more details, every time I run the Fix It troubleshooter on this page (Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates) it finds and "fixes" the following problems. The next time I run it, it finds them again so obviously they're not being fixed.

Problems found
Potential Windows Update Database error detected 0x800B0100 - Fixed
Windows Update components must be repaired - Fixed
Problem with Background Intelligent Transfer Service (BITS) - Fixed
Security files are not registered - Fixed

Hang on, I will message someone who will be able to help you, he is very good with Windows 7 update problems.

I've messaged him, but he's offline at the moment, so might be a while until he posts with a solution (:

Thanks x BlueRobot!

Hello potatoes and welcome to the forums

x BlueRobot has asked me to take a look at this thread for you

Windows Update Package Replacement

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download: Security Update for Windows 7 for x64-based Systems (KB2698365) - Microsoft Download Center - Download Details

Tom

Tom

Thanks for helping out Tom!

Hi Tom!

I did as you said, and got the error you predicted. After downloading and installing from the link you sent it seems like everything is up to date!

I've pasted the contents of CheckSUR.log below. Do you think I need to do anything else to avoid future problems? When trying to fix this problem, I ran MBAM, sfc, chkdsk and anything else I could think of and there didn't seem to be anything else wrong...

Thanks so much for your help!

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-09-25 22:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_19_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_3_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_4_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_5_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_6_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_7_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_8_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2698365_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2698365_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2698365~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.17857_none_7c43cc6f3c219ae0.manifest amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.17857_none_7c43cc6f3c219ae0
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.17857_none_7c43cc6f3c219ae0.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22012_none_7cf37f9a55237f75.manifest amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22012_none_7cf37f9a55237f75
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22012_none_7cf37f9a55237f75.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_6.1.7601.17857_none_102c632b571fc1ba.manifest amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_6.1.7601.17857_none_102c632b571fc1ba
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_6.1.7601.17857_none_102c632b571fc1ba.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.22012_none_e057c63da929d42f.manifest amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.22012_none_e057c63da929d42f
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.22012_none_e057c63da929d42f.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.21227_none_de6b9abdac0702e7.manifest amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.21227_none_de6b9abdac0702e7
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.21227_none_de6b9abdac0702e7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.17036_none_ddd62bd692f26890.manifest amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.17036_none_ddd62bd692f26890
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7600.17036_none_ddd62bd692f26890.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.17857_none_dfa813129027ef9a.manifest amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.17857_none_dfa813129027ef9a
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-m..-r-backcompat-tlb28_31bf3856ad364e35_6.1.7601.17857_none_dfa813129027ef9a.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Summary:
Seconds executed: 406
Found 17 errors
Fixed 17 errors
CSI Manifest All Zeros Total count: 7
Fixed: CSI Manifest All Zeros. Total count: 7
CBS MUM Corrupt Total count: 10
Fixed: CBS MUM Corrupt. Total count: 10
Fixed: CBS Paired File. Total count: 10

No worries mate These ones are nice and quick!

Hi Potatoes,

You're most welcome for the help - I enjoy fixing these issues. Your CheckSUR log is showing no more issues, looks like we've nailed it in one.

You can't really do much to prevent problems like these to be honest, they just happen out of the blue. But you know who to come to if you hit a problem like this again! With any file corruption, it could be a sign of a failing hard disk, but you ran chkdsk so that should have caught any problem.

Looks good to me!

Tom

hi tom,im having a similar problem with downloading the security updates for win 7.
are the files contained in the packs.zip suitable for use on a 32 bit system?
the update i cant get is KB2631813.
thanks in advance.
scorzeze