How do I fix "This copy of Windows is not Genuine"?


  1. nlawson
    Posts : 3
    Windows 7 Home Basic 64bit
       New #1

    How do I fix "This copy of Windows is not Genuine"?


    My husband's aunt has a Toshiba that she got from her niece. I was trying to help her fix it when I discovered a message at the bottom right hand side of the screen is says "Windows 7 - Build 7600 - This copy of Windows is not genuine." I asked her what this was about and she told me that it should have been fixed when she took it to Office Depot. Could Office Depot have given her an illegal copy? I ran a Diagnostics Check, and this is what it gave me below. I appreciate any help on this!


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3H233-PTWTJ-YRYRV
    Windows Product Key Hash: iplHJdWi/M942hdv/dPc8+K1E4Y=
    Windows Product ID: 00346-339-0000007-85937
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {00DF6FBE-CBAC-41D7-BE9B-0F274B5D9973}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{00DF6FBE-CBAC-41D7-BE9B-0F274B5D9973}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YRYRV</PKey><PID>00346-339-0000007-85937</PID><PIDType>5</PIDType><SID>S-1-5-21-3323559063-4263291367-4043790944</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20090604000000.000000+000</Date></BIOS><HWID>17BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: b1184982-a958-4643-8e66-445fa0f92832
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00170-339-000000-00-1033-7600.0000-1842012
    Installation ID: 001370446180048196906392301715270345920160633760803602
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YRYRV
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 9/25/2012 5:10:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GFinzYIen9GbmhqqtKgcvZM4pNa+yqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC TOSINV TOSINV00
    FACP TOSINV TOSINV00
    HPET TOSINV TOSINV00
    BOOT TOSINV TOSINV00
    MCFG TOSINV TOSINV00
    ASF! TOSINV TOSINV00
    SLIC TOSINV TOSINV00
    SSDT PmRef CpuPm
      My Computer
    Quote Quote

  3. bigmck
    Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       New #2

    If there is a sticker on the outside of your PC that has a 25 character number/letter on it, that is what you need to input in your Windows to make it legal. Do you see that anywhere on it? It is not very big, maybe the size of three postage stamps.
      My Computer
    Quote Quote

  4. nlawson
    Posts : 3
    Windows 7 Home Basic 64bit
    Thread Starter
       New #3

    There is, but it's so worn out that I can only make out a few letters/numbers.
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I don't know if this will work, but it's worth a try - it depends on what Office Depot did when they had hold of it.

    Use the Change Product Key link at the bottom of the System properties page, and enter the following Key

    9H4FH-VD69Y-TGBD2-4PM4K-DRMMH

    This Key is the Toshiba Windows 7 HomeBasic OEM_SLP Key - and will ONLY work if the installation of the OS was done using legitimate Recovery media for the manufacturer.

    If that fails with a 0xC004F063 error, then we know that they reinstalled using Retail media, (and never bothered to tell anyone). You would then need to contact Toshiba, and order a set of Recovery disks for the machine.
    Recovery media - Toshiba Forums
      My Computer
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  7. nlawson
    Posts : 3
    Windows 7 Home Basic 64bit
    Thread Starter
       New #5

    Noel,
    It failed with the 0xC004F063 error. Thank you for your help! At least I know what to do now. Thanks again!
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    You're welcome - good luck with it.
      My Computer
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