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Windows 7: MSE Update KB2754296

26 Sep 2012   #1

Windows 7 Pro
 
 
MSE Update KB2754296

Last night I was notified that new updates were availible. I went to the update page and selected all of the important updates.

KB2754296 failed to installed. I have tried several times to get it to install.

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During the attempt to install the update I get this message:

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After a few seconds the top two (2) parts of that message go away. Then I get this:

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MSE seems to be working normally but I can NOT figure out why this update keeps failing. Any suggestions would be helpful.

BTW is there any place I can download this update and install manually?

Thanks



My System SpecsSystem Spec
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26 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're the lucky one!
I installed an update to the MSE ongoing Beta this morning, and it took me two hours to get back into my system again.
(seems like no damage done, and MSE updated definitions properly afterwards but....)

Usually, the easiest way around MSE update errors is to uninstall and reinstall.
My System SpecsSystem Spec
26 Sep 2012   #3

Win7 SP1 + Ultimate 64 bit
 
 

I had similar problems. It looks for a file epp.msi but it appears it has trouble finding it, the file is in the Backup folder or MS Security Client but in the AMD64 folder.
My System SpecsSystem Spec
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27 Sep 2012   #4

Windows 7 Pro
 
 

I found epp.msi in:

C:\Program Files\Microsoft Security Client\Backup\x86

Where should it be ??
My System SpecsSystem Spec
27 Sep 2012   #5

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

On a Win 7 64 Bit system i found epp.msi in \Program Files\Microsoft Security Client\Backup\amd64
On a Win 7 32 Bit system i don't find epp.msi

The MSE update worked on both of these systems.

I found epp.msi in this log (Win 7 64 Bit)
\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_4.1.522.0_epp_Upgrade.log

See if you have this log file and if it shows any errors.
My System SpecsSystem Spec
27 Sep 2012   #6

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

I was mistaken, the 32 Bit system i looked at does not have MSE on it.

I just checked a 32 Bit system with MSE and the file is:
\Program Files\Microsoft Security Client\Backup\x86\epp.msi
My System SpecsSystem Spec
27 Sep 2012   #7

Windows 7 Ultimate SP1 32 bit/Windows 8.1 64bit
 
 

I got all these on Tuesday night and had no problems with the installs.


Update for Windows 7 (KB2732059)
Installation date: ‎25/‎09/‎2012 21:38
Installation status: Successful
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
You cannot open an .oxps file in Windows 7 or in Windows Server 2008 R2
Help and Support:
Microsoft Support
Microsoft Security Essentials Client Update Package - KB2754296
Installation date: ‎25/‎09/‎2012 21:41
Installation status: Successful
Update type: Important
This package will update Microsoft Security Essentials client on the user's machine.
More information:
Microsoft Security Essentials - Free Antivirus for Windows
Help and Support:
Microsoft Security Essentials - Free Antivirus for Windows
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.137.432.0)
Installation date: ‎25/‎09/‎2012 21:41
Installation status: Successful
Update type: Optional
Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.
More information:
Microsoft Security Essentials - Free Antivirus for Windows
Help and Support:
Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
28 Sep 2012   #8

Windows 7 Pro
 
 

At the moment I have NO clue why the update is NOT working. As long as MSE continues to work in a way I think it should, I will leave it alone.

If MSE should stop working then I will uninstall it and then reinstall the latest version.

Right now I can't think of anything else to try.
My System SpecsSystem Spec
28 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
04 Oct 2012   #10

win7 home premium 64bit
 
 

I am getting the same failure to install update. It also crashes MSE. Had to do a system restore and hide the update.
My System SpecsSystem Spec
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 MSE Update KB2754296




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