Office 2010 Update Troubles

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  1. Posts : 7
    Windows 7 64 bit
       #1

    Office 2010 Update Troubles


    My computer has trouble when installing Office 2010 Professional Plus. It can install the software, but not the associated updates. Without Office, the updates all work fine and I have none to do. With Office installed, there are 28. I left them install over night, but the computer remained on 9 of the 28 all night, with no progress made.
    I also have an error message appear with Office installed saying there is a problem with the printer - this has never happenned before and doesn't happen without Office 2010.
    I bought Office through a work scheme, so have a downloader and product key, but no disk.
    Any ideas why I cannot update the computer? I cannot safely shut down without sorting this!
    Thanks
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Office Pro Plus is a Volume License only product, and not for sale to the general public - unless you acquired this from your employer or college, then it is counterfeit, and may contain malware.

    From where did you download the installation files? It's possible that the download was slightly corrupted.
    Shut down the computer using the power button, and reboot.
    The failed install should roll back. Check in the Update Hiistory and see which updates failed - one will have a different failure code to the others, we need to know that failure code, and the KB number of the update.
      My Computer


  3. Posts : 7
    Windows 7 64 bit
    Thread Starter
       #3

    I work for a college so bought the software through a college scheme.
    I downloaded the software from the link sent to me in the email with the product key, so it is all legitiment.
    When looking at failed updates, I think it is service pack 1 which causes the issue
      My Computer


  4. Posts : 10,994
    Win 7 Pro 64-bit
       #4

    From a Microsoft Answers forum thread:

    Nayana S M replied on February 16, 2011
    Support Engineer Community Star

    Assuming you are trying to install Office Professional 64-bit in Windows 7 64-bit, in order to do that you need to make sure there are no other Office Programs which are of 32-bit versions in computer.
    can not update microsoft office professional plus 2010 - Microsoft Answers

    Is the "bit-ness" of your computer and the install media the same? Your system spec says your computer is 32-bit.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Download the Service Pack for offline install - Description of Office 2010 SP1
      My Computer


  6. Posts : 7
    Windows 7 64 bit
    Thread Starter
       #6

    I assumed that since all updates which automatically downloaded were for a 32 bit system, that my computer was 32 bit. After checking this, it is actually a 64 bit system. Having used the download suggested, for a 32 bit system, it still froze and did not install.
    I am now downloading the 64 bit version and will try to install this. Would this difference effect my chances of success?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Please post an MGADiag report - it will tell us what type of Windows is installed.

    It is not possible to install 64-bit Office on a 32-bit system, but it is possible to install 32-bit Office onto a 64-bit system.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    How to Tell
      My Computer


  8. Posts : 1,102
    OEM Windows 7 Ult (x64) SP1
       #8

    Hi, ste mealor:

    The other members who have posted suggestions are far more expert than I.
    So, feel free to follow their suggestions & disregard mine.

    However, I experienced an "error 78F" failure trying to install Office 2010 SP1 from Office Pro Plus (also from a university) on my Win7/32-bit laptop a few weeks ago.
    (All the other patches had installed just fine.)

    Apparently, there were known issues with Office 2010 SP1 (in fact, I still haven't upgraded from Office 2007 on my other rig, as I don't relish the idea...).

    After extensive research with workarounds suggesting everything already mentioned and then some (including reinstalling the entire Office suite, and even reinstalling Windows!), I tried the "easiest" suggestion first. I think it was in one of the replies, from this forum topic:
    Office 2010 SP1 update fails code 78F - Microsoft Answers

    Although I have no idea why it worked, inserting a readable DVD into the laptop's optical drive and playing it minimized (I used a video movie) while I tried a 2nd time to install the SP1 worked like a charm!
    After that, all subsequent patches installed fine and the Suite works perfectly.
    (Note: this doesn't work for everyone, but it sure beats reinstalling the whole thing, editing the registry, etc!)

    YMMV but HTH,
      My Computer


  9. Posts : 7
    Windows 7 64 bit
    Thread Starter
       #9

    Report:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1B4710D7-D291-4671-A8AA-D8F4FD65D443}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B4710D7-D291-4671-A8AA-D8F4FD65D443}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2093341171-2155523151-3090051784</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20101215000000.000000+000</Date></BIOS><HWID>ACB13207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3212010
    Installation ID: 012624396765559430605282012121866902403066489606549472
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 25/09/2012 21:00:28

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:16:2012 21:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAonbwoR7NoMSIuzIs7CyqJ1qDXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS ACRPRDCT
    FACP ACRSYS ACRPRDCT
    HPET ACRSYS ACRPRDCT
    BOOT ACRSYS ACRPRDCT
    MCFG ACRSYS ACRPRDCT
    ASF! ACRSYS ACRPRDCT
    SLIC ACRSYS ACRPRDCT
    ASPT ACRSYS ACRPRDCT
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm

    Windows Home Prem OA is on the sticker

    Hope this helps!
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    OK - your Windows is 64-bit.
    Everything else looks OK.
    I suggest that yo investigate the link that MoxieMomma posted and see if it helps.
      My Computer


 
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