Windows 7: "This computer is not running Genuine Windows" message

pandacookie · 26 Sep 2012

Hi, all! I just got this computer four months ago and I am getting a "This computer is not running Genuine Windows" message every so often. I no longer have the Windows install disc that came with the computer. The computer is a Sony Vaio. Here is the diagnostic report:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4531FCA7-C73E-476F-B837-DB6517CD0D70}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\slc.dll[Hr = 0x800b0100]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4531FCA7-C73E-476F-B837-DB6517CD0D70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2453490050-1198088503-2290646754</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH34FX</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0200Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20120419000000.000000+000</Date></BIOS><HWID>8A253007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800016-02-1033-7601.0000-3392011
Installation ID: 013272784732450471477180571903150511941416247532170771
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CGKHQ
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 9/27/2012 12:03:50 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000100
Event Time Stamp: 9:26:2012 17:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui


HWID Data-->
HWID Hash Current: PAAAAAIAAQABAAEAAQABAAAACAABAAEA6GFm+XBfFT8GCv4MoiJ39sJrHzl0D/w3QhYeOWh1lKlpdS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Sony        VAIO
  FACP            Sony        VAIO
  HPET            Sony        VAIO
  BOOT            Sony        VAIO
  MCFG            Sony        VAIO
  WDAT            Sony        VAIO
  ASF!            Sony        VAIO
  SLIC            Sony        VAIO
  SSDT            Sony        VAIO
  ASPT            Sony        VAIO
  SSDT            Sony        VAIO
  SSDT            Sony        VAIO

It appears slc.dll is the culprit. But I don't know how to fix this on my own. Can someone please help?

pandacookie · 27 Sep 2012

I guess I should have looked on the forum a bit. It looks like others have my same problem. I guess I will look at the solutions there and try to find my way.

NoelDP · 27 Sep 2012

DON'T DO THAT!!
90%++ of the solutions in other threads probably do NOT apply to your problem!

You have a rare problem - a (single) mismatch in the file slc.dll (or slc.dll.mui)

First, please run the standard disk/file checks.....

Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

pandacookie · 27 Sep 2012

How long does it take for the SFC scan to finish (I already did CHKDSK before I posted my second response)? Because right now the command prompt window looks like this:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/ SCANNOW

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]

/SCANNOW Scans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No re
pair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot dire
ctory
/OFFWINDIR For offline repair specify the location of the offline windows d
irectory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY

C:\Windows\system32>

NoelDP · 27 Sep 2012

It never started - you mistyped it -

SFC /SCANNOW

pandacookie · 27 Sep 2012

Okay I did it. And this happened:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 9% complete.

Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 9% complete.

Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>

EDIT: I did this a few times now. Rebooted after each time after the first two tries. Still get the same message.

pandacookie · 27 Sep 2012

I forgot this...sorry. It's the sfcdetails file.

https://skydrive.live.com/redir?resi...KlmmTKedvrWN8E

NoelDP · 27 Sep 2012

I have to admit to not being surprised by that - SFC depends to an extent on the SLC.DLL which is broken.

Hopefully the following will help...

Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

CHKDSK <drive>: /R

and wait for it to complete - it could take a few hours, depending on the size of the drive.

Once complete, type

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.

Post another MGADiag report

chasenblues · 27 Sep 2012

This won't help but just a question if the computer is only 4 months old how did you mange to lose the install disk? should have been kept somewhere safe for things such as this.

Not trying to pick on you. Have you made or obtained the Backup/recovery disk's for your Computer?

NoelDP · 27 Sep 2012

Most computers don't come with 'install disks' - and haven't since around 2005.
It's much more common for them to come with a Recovery partition, from which it may or may not be possible to create the backup/Recovery disks necessary.

I know of one major manufacturer which would appear to be in breach of its contractual agreement with MS by NOT providing proper means of recovery - and refusing to supply disks.
I hope they are refused a license to sell Win8 - but I won't hold my breath on that basis.

Windows 7: "This computer is not running Genuine Windows" message

"This computer is not running Genuine Windows" message problems?