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Windows 7: Correcting an Activation mistake


28 Sep 2012   #1

W7 Pro 64 bit
 
 
Correcting an Activation mistake

Here is my system;

CPU AMD Phenom(tm) II X4 940 Processor
MB ASUSTeK Computer INC. M4A785-M
BIOS BIOS Date: 08/18/10 17:03:35 Ver: 10.06
MEM 8.00 GB 7.00 GB

HDD
(1) C300-CTFDDAC128MAG ATA Device

(2) OCZ-AGILITY3 ATA Device
(3) WDC WD1001FALS-00E8B0 ATA Device
(4) WDC WD5001AALS-00L3B2 ATA Device
(5) WDC WD6400AAKS-00A7B2 ATA Device
(6) Hitachi HDS5C3030ALA630 SCSI Disk Device
(7) USB 2.0 OCZ DIESEL USB Device

AUDIO
(1) AMD High Definition Audio Device

(2) AMD High Definition Audio Device
(3) High Definition Audio Device

Video
(1) ATI Radeon HD 4200

(2) AMD Radeon HD 6900 Series

OS Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

I installed Windows 7 Pro successfully 6 months ago, and activated it with no issues. I have been running a 4 screen setup with Surround View successfully for years.

Recently, I upgraded my PCIe video card to an HD 6950 and after upgrading the CCC software, either I or the software lost the 2 onboard monitors.

I went thru numerous iterations of different drivers trying to get one that recognized onboard and PCIe as I had before. While doing this, I unintentionally un-installed my USB drivers, leaving me without mouse abilities.

After numerous iterations, I finally put my Windows 7 Pro CD in thinking there was an Install/Repair option.

Long story short, the “upgrade” option got me back my 4 monitors, retained my existing software programs but left me with a message in the bottom right corner of 4 glorious monitors saying;

Windows 7
Build 7601
This copy of Windows in not genuine.


I am hoping to find a way to convince Microsoft this was a “noob” error and not malicious intent, but I am not taking any bets on that.

Can anyone give me some guidance as to how to rectify this short of buying another copy of Windows 7 Pro?

Thanks for any and all help,

CMM

My System SpecsSystem Spec
.

28 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

You won't have to purchase anything - you simply need to activate your installation again. If you have already tried that, and it didn't work, then please do the following so we can see what the current situation is, and then take it from there:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Regards,
Golden
My System SpecsSystem Spec
28 Sep 2012   #3

W7 Pro 64 bit
 
 

Thanks Golden, here is the report;


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6Q2PT-9RYCW-MRBY8
Windows Product Key Hash: GWzr0lDk8h4/eZqCoIAxirBoCNU=
Windows Product ID: 00371-OEM-9045424-60024
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4A69AB61-6199-4B2F-9FF9-446C050B3751}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4A69AB61-6199-4B2F-9FF9-446C050B3751}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MRBY8</PKey><PID>00371-OEM-9045424-60024</PID><PIDType>3</PIDType><SID>S-1-5-21-1668045294-4273319134-1671289670</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100818000000.000000+000</Date></BIOS><HWID>4F803A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>184547DB438D500</Val><Hash>LMOaV3MtJvlVRTClo8lCzvfrO0U=</Hash><Pid>73931-640-3938156-57312</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-454-260024-02-1033-7601.0000-2722012
Installation ID: 022160680756021961650360156426017681827625694503659442
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MRBY8
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 9/28/2012 6:47:24 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2012 14:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: PAAAAAEABAABAAIAAQADAAAAAwABAAEA7r6ATSLqEDNU8uJrOJju0aiiso+wO+pFYj3O7hDTbAlsYI4u
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 081810 APIC1703
FACP 081810 FACP1703
SRAT AMD FAM_F_10
HPET 081810 OEMHPET
MCFG 081810 OEMMCFG
OEMB 081810 OEMB1703
SSDT A M I POWERNOW

CMM
My System SpecsSystem Spec
.


28 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Code:
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Hi,

You need to activate this installation using the 25 character product key on the COA sticker fixed to the side of the PC case. See OPTION 2 here:

Activate Windows 7 Online

Regards,
Golden
My System SpecsSystem Spec
29 Sep 2012   #5

W7 Pro 64 bit
 
 

Thank you very much Golden.

I have two other questions, first and foremost is how do I accomplish crediting you for the swift assistance you have provided. I see in your signature where you request those who help be “REP”ed, but being a first time user, not sure what that entails but believe it means showing appreciation when we do get help.

Second, this system you helped me with has an almost “identical” twin. My daughter who has a business we use these computers in has the twin and I installed the HD 6950 video card in hers and she also lost her onboard monitors.

We have not attempted to use the original CD to "upgrade" her system but I assume it would yield the same results, and necessitate re-activating her OS.

Should I see if her system will be cleared up by “upgrading” with her CD and go thru the routine you have shown me or should I go to the video card section of this forum and ask for help?

Here are her system specs;

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C3DY2-4K3YY-DJCGX
Windows Product Key Hash: jiNtxp0rd5kE2uc9DUu6NCkwP7o=
Windows Product ID: 00371-OEM-9045424-60023
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C1587434-857F-47EC-96DC-87072E933533}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C1587434-857F-47EC-96DC-87072E933533}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DJCGX</PKey><PID>00371-OEM-9045424-60023</PID><PIDType>3</PIDType><SID>S-1-5-21-4211266488-4108777910-722266388</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100818000000.000000+000</Date></BIOS><HWID>0D323207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>184547DB438D500</Val><Hash>LMOaV3MtJvlVRTClo8lCzvfrO0U=</Hash><Pid>73931-640-3938156-57180</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-454-260023-02-1033-7601.0000-1602012
Installation ID: 012945794782166283537570108265794964054354194276031124
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DJCGX
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/29/2012 6:02:17 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:7:2012 16:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAADAAAAAQABAAEAonYO6Gwh4ms4mBAzVPLGg7KPznBiPc7u20pOz44u

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 081810 APIC1703
FACP 081810 FACP1703
SRAT AMD FAM_F_10
HPET 081810 OEMHPET
MCFG 081810 OEMMCFG
OEMB 081810 OEMB1703
SSDT A M I POWERNOW


FYI, this is being done from her computer via LogMeIn.

Again, thanks for your help!

CMM
My System SpecsSystem Spec
29 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

To credit Golden....
Simply click on the 'jugement scale' in the appropriate post header - add a note in the box if you want.

There's no current problem with the second machine - if you need to, then yes, simply follow normal activation procedures. Most times it will go through on normal Internet activation, but it will request telephone activation if activated too often in order to check ownership.
My System SpecsSystem Spec
29 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

As per Noels advice, just activate the second installation as normal if required.

Regards,
Golden
My System SpecsSystem Spec
29 Sep 2012   #8

W7 Pro 64 bit
 
 

I did and am re-activated.

Thank you very much for the fast and accurate response and help with this issue.

I believe I REP'ed you for this good work but that part was a little confusing, regardless, your swift response was appreciated.

Thanks golden!
My System SpecsSystem Spec
29 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

The rep isn't a requirement, or necessary, to helping you but appreciated none-the-less
My System SpecsSystem Spec
Reply

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