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Windows 7: Another with Windows 7 build 7610 not genuine

29 Sep 2012   #1

Home premium 64 bit
 
 
Another with Windows 7 build 7610 not genuine

This is on a levovo g570 that's about one or two months old.
White text in lower left corner, many many notifications of failed processes, log-ins to websites are not saved between sessions, the taskbar is now flat white and no longer transparent.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E38178AC-1C2C-4676-8C3D-A852ACD54FCD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80004005]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E38178AC-1C2C-4676-8C3D-A852ACD54FCD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2597798673-2876356078-1837891471</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4334                            </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>40CN31WW(V2.17)</Version><SMBIOSVersion major="2" minor="7"/><Date>20120222000000.000000+000</Date></BIOS><HWID>D76C3D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 8:22:2012 00:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHOU+bsxOWesbxFHAnUOHoqLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INSYDE		HR CRB  
  FACP			LENOVO		CB-01   
  HPET			LENOVO		CB-01   
  BOOT			INSYDE		HR CRB  
  MCFG			LENOVO		CB-01   
  WDAT			INSYDE		HR CRB  
  SLIC			LENOVO		CB-01   
  ASF!			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  ASPT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB


My System SpecsSystem Spec
.

30 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have file corruption problems.



Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
01 Oct 2012   #3

Home premium 64 bit
 
 

https://skydrive.live.com/redir?resi...IFIED5XpJgTVQE

and

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E38178AC-1C2C-4676-8C3D-A852ACD54FCD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80004005]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E38178AC-1C2C-4676-8C3D-A852ACD54FCD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2597798673-2876356078-1837891471</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4334                            </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>40CN31WW(V2.17)</Version><SMBIOSVersion major="2" minor="7"/><Date>20120222000000.000000+000</Date></BIOS><HWID>D76C3D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 8:22:2012 00:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHOU+bsxOWesbxFHAnUOHoqLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INSYDE		HR CRB  
  FACP			LENOVO		CB-01   
  HPET			LENOVO		CB-01   
  BOOT			INSYDE		HR CRB  
  MCFG			LENOVO		CB-01   
  WDAT			INSYDE		HR CRB  
  SLIC			LENOVO		CB-01   
  ASF!			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  ASPT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB  
  SSDT			INSYDE		HR CRB
My System SpecsSystem Spec
.


01 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a large number of problems, at least as far as your SFC report is concerned.....
Running an CheckSUR may help to get rid of at least some of them....

Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.
The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and will exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
02 Oct 2012   #5

Home premium 64 bit
 
 

I have downloaded checkSUR, but cannot locate it on my computer.
My System SpecsSystem Spec
02 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Did you not take note of where you saved the file? -
Try looking in the My Documents\Downloads folder - that's the default location for all downloads.
If it's not there, start the download again and make a note of the location it's saved to (you can then cancel the new download without saving it)


If on the other hand you mean that you ran the downloaded file, the CheckSUR.log file is at
C:\Windows\Logs\CBS\CheckSUR.log
My System SpecsSystem Spec
02 Oct 2012   #7

Home premium 64 bit
 
 

Oh, I think I got it.

Code:
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-01 23:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Corrupt	0x00000000	wcp.dll	amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_678566b7ddea04a5	

Summary:
Seconds executed: 366
 Found 1 errors
  CSI Payload File Corrupt Total count: 1
My System SpecsSystem Spec
03 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks as if it should be easy enough to fix - what effect it'll have is another matter, as it's not the latest version!

You may want to print these intructions out!

I've attached a zipfile - wcpr.zip to this reponse
Save it to your desktop, and right-click on the saved file - select Extract All and save it to C:\

Close all windows down, and reboot to the Repair Enironment - to do this, as your machine restarts, tap the F8 key repeatedly, and you should get the Advanced boot options menu up, At the top of the list of options should be 'Repair your Computer' - take that option.
Log in.

Once you've logged in open the option for a Command Prompt.
at the prompt type DIR C:\wcpr - if it finds the files, then great, if, not then try DIR D:\wcpr (and so on until you find it).
Now use the following command

XCOPY <drive>:\wcpr <drive>:\Windows\winsxs /S /T

Change the <drive> to the proper drive letter you found above.
Note that you MUST get that command exactly right, or it simply will not work.

Once the command prompt returns, reboot to Windows normally

Now run CheckSUR again - it will tell us whether the problem has been fixed, and whether it's found any new ones as a result.
post the new CheckSUR.log file


Attached Files
File Type: zip wcpr.zip (1.06 MB, 14 views)
My System SpecsSystem Spec
03 Oct 2012   #9

Home premium 64 bit
 
 

I've tried this but could not get it to work. I extracted wcpr correctly, but DIR C:\wcpr will not work in the repair environment. (it does work when I log in regularly) For some odd reason DIR E:\wcpr works, but I don't have an E drive.
My System SpecsSystem Spec
04 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's why I put the instructions the way I did - the Repair environment reads the disk a different way to normal Windows.
Once n teh Repair Environment you need to use the command

XCOPY E:\wcpr E:\Windows\winsxs /S /T

then reboot back to normal Windows
My System SpecsSystem Spec
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 Another with Windows 7 build 7610 not genuine





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