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Windows 7: Error "This copy of Windows is not genuine".

04 Oct 2012   #11

7 x64

Quote   Quote: Originally Posted by dayron422 View Post
I'm currently going through my 200 gb of pics, and video to make sure I'm backed up to Carbonite. Interestingly I found the recovery disc from Dell for this laptop and it says XP service pack 3 but I paid for and am running Windows 7. I think I owe Dell a phone call.

I ran the malwarebytes program and it found 3 adware which were removed.
What does the COA sticker say as to what OS came installed on it from Dell. That sticker is either on the side or back of the computer if a desktop or on the bottom or in the battery compartment if a Notebook.

Could be that XP SP3 CD you found is from an older Dell computer?

My System SpecsSystem Spec

04 Oct 2012   #12

Windows 7 Pro. 64/SP-1

Just a reminder. Any thing you have backed up on what ever external device. Cloud or otherwise may also be infected. Make sure it clean before installing it on your new Windows 7 install.
My System SpecsSystem Spec
05 Oct 2012   #13

Windows 7 64-bit

Thanks for your advice everyone. I will follow the tutorial to get my Windows 7 back. I am almost done backing-up files and will clean install later today. You've all been very helpful.
My System SpecsSystem Spec

05 Oct 2012   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

Good Luck!
My System SpecsSystem Spec
10 Oct 2012   #15

Windows 7 64-bit

Thanks for all your advice everyone. I wiped my hard drive and used the Dell Factory Restore which put the Windows 7 back on. Everything is running fast and Carbonite has almost completely restored my 200 gb of files.

However, I have had 3 blue screen crashes since the restore that never occurred before. I would attach a crash log but I don't know where its located. Should I restore again? It seems a shame since Carbonite has been going non-stop to restore me. Is Carbonite causing the problem?
My System SpecsSystem Spec

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