Anyone finally figure out why Explorer crashes trying update and such?

Caslon · 10 Oct 2012

Sorry if this has been asked a hundred times. I looked thru the last 4 pages for a post about it, and stopped looking.

It's a well known glitch. You go to check for updates or maybe you want to click on non-critical update option to view them as to whether you want them installed.

Immediately, a windows error. A dialogue box comes up saying windows explorer has stopped working.

I've tried about 5 or 6 suggestions. Some of these have worked for others, but for many others they have not. The issue remains for many.

NoelDP · 12 Oct 2012

Start with a file scan -

Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Caslon · 15 Oct 2012

I ran both those checks and the problem remains. I also did about 5 other suggestions, such as clearing start up files, and running just MS programs in startup. This issue is one tricky one to resolve, as many others have posted trying numerous fixes.

NoelDP · 16 Oct 2012

PLease post teh requested data - without it we can say nothing.

Caslon · 17 Oct 2012

I ran both as you suggested. I didn't use skydrive as a link to my CBS.log. I instead uploaded my CBS.log to my Roadrunner storage space.

http://home.roadrunner.com/~jdc/CBS.log

After running SFC/scannow, it said it didn't find any integrity violation. That is probably a normal report even tho I'm still having the problem?

If you can look over the log and give me any suggestions to try, I'd appreciate it. Dang, that's a big log to look over....isn't it?

Thanks again for your help.

NoelDP · 18 Oct 2012

In future, please zip the file and either upload it, or attach it to your reply.
There appear to be no significant problems in the report - more detail later.

NoelDP · 18 Oct 2012

There appears to have been a problem installing the Windows Agent Update - I suggest that you run the CheckSUR tool and see if it finds anything...

Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

Caslon · 18 Oct 2012

I will try creating a new (or fixing) USER ACCOUNT as MS suggests.

Windows Explorer has stopped working error loop in windows 7 - Microsoft Community

EDIT: I created a new User Account and now Windows Update works, there is no "Windows explorer has stopped working" msg.

I'll keep the new User Account, customize it desktop wise to look like my previous User Account desktop and delete my previous User Account.

Problem solved.