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Windows 7: Need Help for update KB947821/80240016

05 Oct 2012   #1
Tousdae

Windows 7 Professional 64 bit
 
 
Need Help for update KB947821/80240016

I reformatted my drive 2 nights ago after a trojan gave me trouble.

Naturally I'm getting tons of updates and some won't update.

I had this problem before, came here and got a fix. This fix isn't working this time around.

I have looked thru other posts with the same issue but 2 things didn't work for me and I was confused by other posts as the posters knew more about the pc than I do.

Can someone help?

Thank you.


My System SpecsSystem Spec
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05 Oct 2012   #2
Tousdae

Windows 7 Professional 64 bit
 
 

These are other updates that haven't installed:

KB2631813
KB2434419
KB979687
KB2434419
KB2483614

I'm still going thru the list
My System SpecsSystem Spec
05 Oct 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What error codes are you getting??
My System SpecsSystem Spec
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05 Oct 2012   #4
Tousdae

Windows 7 Professional 64 bit
 
 

Ok well now microsoft hid my error. They couldn't fix my error, so they hid it.
My System SpecsSystem Spec
05 Oct 2012   #5
Tousdae

Windows 7 Professional 64 bit
 
 

I unhid it. It says error code 8007065E
My System SpecsSystem Spec
05 Oct 2012   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It looks to me from a quick search as if the biggest cause of this error code is malware - what Anti-Virus are you using? - is it up-to-date?
My System SpecsSystem Spec
05 Oct 2012   #7
Tousdae

Windows 7 Professional 64 bit
 
 

I was using malwarebytes, but uninstalled it last night. The Anti-Virus I'm using is Microsoft's Security Essential.
My System SpecsSystem Spec
05 Oct 2012   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Should be OK then - has it flagged anything at all? run a full system scan to check.

If nothing found, try renaming the SoftwareDistribution folder.

1. Log on an account with administrator privileges.

2. Click the Start Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.
5. Type " REN %WINDIR%\SOFTWAREDISTRIBUTION SDOLD" (without the quotes) and press Enter
6. Type "net start WuAuServ" (without the quotes) to restart the Windows Updates service.

Wait 10 minutes, and reboot - then do a manual check for updates, and see if that's helped.

My System SpecsSystem Spec
05 Oct 2012   #9
Tousdae

Windows 7 Professional 64 bit
 
 

My scan takes 3 or 4 hours so I'll be back. Thank you
My System SpecsSystem Spec
06 Oct 2012   #10
Tousdae

Windows 7 Professional 64 bit
 
 

Ok 8 bad guys were found and they were taken care of. I don't know if I proceed or not with your fix because of those results? .. I'm wondering why and how my java had a virus? 4 Java viruses, 2 trojan spywares and 2 exploit javas. I just reformatted so those viruses were taken over when I put everything back on?? I just answered my own question. These viruses were found in the Windows.old.000

That scan took 16 hours because of sleep mode!

Can I also ask, while I'm here, if there is any way to delete those old window folders?
My System SpecsSystem Spec
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 Need Help for update KB947821/80240016




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