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Windows 7: Windows 7 Build 7601 This copy of Windows is not genuine - help please

15 Oct 2012   #91
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by militarymad View Post
Thank you I should have thought of that, I will try it now.
I should have though of it first!

I note from the report that you may actually have a problem running it - there's a mention of 'maximum number of runs reached'

we'll see...

I think we may as well go for manual removal of the Key - but you need to make a backup first.

1) create a new System Restore point
2) Open Regedit and find the Avg entry again - right-click on it, and select Export
Export it as a .reg file called AVGMain
3) find the Avg Secure Search entry, and Export that as AVGSSearch.reg

upload the two exported files as attachments to a reply here
wait for instructions to carry on.


My System SpecsSystem Spec
.
15 Oct 2012   #92
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

You are correct, in safe Mode the AVG removal tool would not run for the 5 times though I did re-start 5 times. As soon a I returned to normal operation the AVG tool then requested the 5 re-starts. I have attached the log again.
The registry has not changed from before But also I notice there are some large AVG files in C/Program Data/
There is AVG @ 12.3MB and AVG Secure Search @ 1.78MB. This AVG removal tool does not appear to remove anything?

Code:
2012-10-15 21:08:49,343 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:08:49,343 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:08:49,343 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:08:49,343 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:08:49,343 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 21:08:49,343 WARN AvgDir param empty.
2012-10-15 21:08:49,343 WARN AvgDataDir param empty.
2012-10-15 21:08:49,343 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:08:51,265 INFO AvgRemover runs in attempt number 1
2012-10-15 21:08:51,265 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:08:51,296 INFO Attempting to uninstall toolbar
2012-10-15 21:17:52,984 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:17:52,984 DEBUG Deleting stuck RunOnce value from registry.
2012-10-15 21:17:52,984 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:17:52,984 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:17:52,984 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:17:52,984 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 21:17:52,984 WARN AvgDir param empty.
2012-10-15 21:17:52,984 WARN AvgDataDir param empty.
2012-10-15 21:17:52,984 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:18:01,359 INFO AvgRemover runs in attempt number 1
2012-10-15 21:18:01,359 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:18:01,390 INFO Attempting to uninstall toolbar
2012-10-15 21:20:30,640 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:20:30,640 DEBUG Deleting stuck RunOnce value from registry.
2012-10-15 21:20:30,640 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:20:30,640 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:20:30,640 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:20:30,640 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 21:20:30,640 WARN AvgDir param empty.
2012-10-15 21:20:30,640 WARN AvgDataDir param empty.
2012-10-15 21:20:30,640 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:20:32,140 INFO AvgRemover runs in attempt number 1
2012-10-15 21:20:32,140 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:20:32,156 INFO Attempting to uninstall toolbar
2012-10-15 21:23:33,875 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:23:33,875 DEBUG Deleting stuck RunOnce value from registry.
2012-10-15 21:23:33,875 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:23:33,875 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:23:33,875 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:23:33,875 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 21:23:33,875 WARN AvgDir param empty.
2012-10-15 21:23:33,875 WARN AvgDataDir param empty.
2012-10-15 21:23:33,875 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:23:35,078 INFO AvgRemover runs in attempt number 1
2012-10-15 21:23:35,078 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:23:35,093 INFO Attempting to uninstall toolbar
2012-10-15 21:26:51,046 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:26:51,062 DEBUG Deleting stuck RunOnce value from registry.
2012-10-15 21:26:51,062 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:26:51,062 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:26:51,062 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:26:51,062 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 21:26:51,062 WARN AvgDir param empty.
2012-10-15 21:26:51,062 WARN AvgDataDir param empty.
2012-10-15 21:26:51,062 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:26:52,375 INFO AvgRemover runs in attempt number 1
2012-10-15 21:26:52,375 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:26:52,406 INFO Attempting to uninstall toolbar
2012-10-15 21:29:52,609 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:29:52,609 DEBUG Deleting stuck RunOnce value from registry.
2012-10-15 21:29:52,609 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:29:52,609 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:29:52,609 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:29:52,609 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-15 21:29:52,609 WARN AvgDir param empty.
2012-10-15 21:29:52,609 WARN AvgDataDir param empty.
2012-10-15 21:29:52,609 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:29:54,046 INFO AvgRemover runs in attempt number 1
2012-10-15 21:29:54,046 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:29:54,062 INFO Attempting to uninstall toolbar
2012-10-15 21:36:06,312 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:36:06,343 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:36:06,343 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:36:06,343 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:36:06,343 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=2 /ndis_nextstep=1
2012-10-15 21:36:06,343 WARN AvgDir param empty.
2012-10-15 21:36:06,343 WARN AvgDataDir param empty.
2012-10-15 21:36:06,343 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:36:06,343 INFO AvgRemover runs in attempt number 2
2012-10-15 21:36:06,343 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:36:06,359 INFO Attempting to uninstall toolbar
2012-10-15 21:40:38,468 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:40:38,500 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:40:38,500 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:40:38,500 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:40:38,500 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=3 /ndis_nextstep=1
2012-10-15 21:40:38,500 WARN AvgDir param empty.
2012-10-15 21:40:38,500 WARN AvgDataDir param empty.
2012-10-15 21:40:38,500 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:40:38,500 INFO AvgRemover runs in attempt number 3
2012-10-15 21:40:38,500 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:40:38,515 INFO Attempting to uninstall toolbar
2012-10-15 21:46:45,625 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:46:45,640 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:46:45,640 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:46:45,640 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:46:45,656 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=4 /ndis_nextstep=1
2012-10-15 21:46:45,656 WARN AvgDir param empty.
2012-10-15 21:46:45,656 WARN AvgDataDir param empty.
2012-10-15 21:46:45,656 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:46:45,656 INFO AvgRemover runs in attempt number 4
2012-10-15 21:46:45,656 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:46:45,656 INFO Attempting to uninstall toolbar
2012-10-15 21:52:44,937 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-15 21:52:44,953 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:52:44,953 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-15 21:52:44,953 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-15 21:52:44,953 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=5 /ndis_nextstep=1
2012-10-15 21:52:44,953 WARN AvgDir param empty.
2012-10-15 21:52:44,968 WARN AvgDataDir param empty.
2012-10-15 21:52:44,968 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-15 21:52:44,968 INFO AvgRemover runs in attempt number 5
2012-10-15 21:52:44,968 INFO Attempting to uninstall AVG Identity Protection.
2012-10-15 21:52:44,968 DEBUG Maximum number (5) of program runs reached
2012-10-15 21:52:44,968 INFO Attempting to uninstall toolbar
Noel, I will now follow your instructions and see where I get then, can I also manually remove the AVG data files without any problems or are they best left well alone?
My System SpecsSystem Spec
15 Oct 2012   #93
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Here are the AVG reg files:

AVGMain.reg
AVGSSearch.reg


My System SpecsSystem Spec
.

15 Oct 2012   #94
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installed version of AVG appears to have been AVG 2012 - please run the 2012 remover, and post the log.
My System SpecsSystem Spec
15 Oct 2012   #95
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

I have run that before but I will try again. That's great as the licence number AVG supplied me was for AVG 2013 AV and that was what I was told it was?
My System SpecsSystem Spec
15 Oct 2012   #96
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All I can say is that the Key content are headed AVG2012 - it may be that you installed a 2012 trial/free and then upgraded to 2013.
My System SpecsSystem Spec
15 Oct 2012   #97
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Obviously I take your word for this but I was informed that this was the new AVG 2013, I did not run a trial first. Anyway I have run the AVG 2012 removal tool and there does not appear to be any changes, the registry is the same and the Program Data files are still there.
My System SpecsSystem Spec
16 Oct 2012   #98
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's very disappointing!

OK- since the standard tools have failed, we first need to download a nifty program called Revo Uninstaller, from Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall install it, and use its options to force an uninstall of all things AVG (I believe Layback Bear has more detailed knowledge of this tool than I do - wanna take over for this, Jack?)

I've only ever used this program once, and that was a previous version, so I'll have to play a little if you want detailed instructions.
My System SpecsSystem Spec
16 Oct 2012   #99
militarymad

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Downloaded: This appears to be a powerful tool which requires some thought before using. I am reading the Help file at present.
My System SpecsSystem Spec
16 Oct 2012   #100
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It is a very powerful tool! - make sure you understand how powerful before using
My System SpecsSystem Spec
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 Windows 7 Build 7601 This copy of Windows is not genuine - help please




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