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Windows 7: Windows 7 Build 7601 This copy of Windows is not genuine - help please


06 Oct 2012   #11
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Code:
 Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 10:5:2012 18:28
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
Type ser in Search, click Services in the results. See if you have the entry below and try to start it.
Windows 7 Build 7601 This copy of Windows is not genuine - help please-sppsvc.jpg



My System SpecsSystem Spec
.

06 Oct 2012   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We've already established the problem isn't with the SPPSVC settings
that's what all the SC queries were about.
My System SpecsSystem Spec
06 Oct 2012   #13
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
We've already established the problem isn't with the SPPSVC settings
that's what all the SC queries were about.
ahh, OK, I must learn more Klingon.
My System SpecsSystem Spec
.


06 Oct 2012   #14

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

What happened to my posting?
My System SpecsSystem Spec
06 Oct 2012   #15

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

This reply is a continuation of my thread and in reply to Noel's questions.
I had McAfee which was supplied by my broadband supplier. I have though been using Norton 360 for at least 18 months. I do not believe it can be Eusing as there website specifies that it does not change the registry.
I appear to still have Norton 360 but it seems to be corrupted now.
My System SpecsSystem Spec
06 Oct 2012   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I suggest that you run the Removal tools for bot McAfee and Norton, and then reinstall Norton (if you insist! )


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

Once complete, open an Elevated Command Prompt, and run the following command.

NETSH WINSOCK RESET

reboot again
now run another MGADiag report, and post the results.
THEN install an AV
My System SpecsSystem Spec
06 Oct 2012   #17

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Sorry for the delay, this took a while to complete. Norton back and operating OK now.

Code:
Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
   
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-3T7PC-WWBHB-BHRQC
  Windows Product Key Hash: VvW3LsLNFcHl6WG9QpQ1rH+JREQ=
  Windows Product ID: 00359-112-6321493-85980
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BHRQC</PKey><PID>00359-112-6321493-85980</PID><PIDType>5</PIDType><SID>S-1-5-21-3341527090-2742051375-1317818011</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>F8933E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>880986A854C70E</Val><Hash>XDPvojxu4+w2XnOUd4p11YcsCYQ=</Hash><Pid>81602-903-9710515-68915</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
  Error: 0x80070426 
   
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 10:6:2012 18:04
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppsvc
   
   
  HWID Data-->
  HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEAeqgkgNQabTXq1HTqAIfekz6Ofgi+m06TkopiPbYOrF00tQ==
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name    OEMID Value            OEMTableID Value
    APIC                         Nvidia             AWRDACPI
    FACP                                    Nvidia             AWRDACPI
    SRAT                                    AMD                           HAMMER  
    SSDT                                    PTLTD                        POWERNOW
    MCFG                                   Nvidia             AWRDACPI
My System SpecsSystem Spec
06 Oct 2012   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No change

Please run the following commands and post the results

REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\SPPSVC
REG QUERY HKLM\SYSTEM\SurrentControlSet\Enum\Root\LEGACY_SPPSVC

maybe there's a setting I've missed
My System SpecsSystem Spec
06 Oct 2012   #19

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

I have done that:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\SPPSVC

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPPSVC
DisplayName REG_SZ @%SystemRoot%\system32\sppsvc.exe,-101
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\sppsvc.exe
Description REG_SZ @%SystemRoot%\system32\sppsvc.exe,-100
ObjectName REG_SZ NT AUTHORITY\NetworkService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x10
DependOnService REG_MULTI_SZ RpcSs
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeAuditPrivilege\0SeChangeNotifyPrivil
ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
0000C0D4010001000000E09304000000000000000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPPSVC\Security

C:\Windows\system32>REG QUERY HKLM\SYSTEM\SurrentControlSet\Enum\Root\LEGACY_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>
My System SpecsSystem Spec
08 Oct 2012   #20

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Noel, have you had the time to look at the last result yet?
My System SpecsSystem Spec
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 Windows 7 Build 7601 This copy of Windows is not genuine - help please




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