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Windows 7: Windows 7 Build 7601 This copy of Windows is not genuine - help please


11 Oct 2012   #61

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Have you had any more thoughts about this problem?


My System SpecsSystem Spec
.

11 Oct 2012   #62

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry - I've only just caught up, and it's now midnight (and 4 large whisky/cokes)...
Manana! - early, I hope
My System SpecsSystem Spec
12 Oct 2012   #63

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

I do not wish to distract from the problem I have but even though I ran the 'AVG Removal Program' you sent me, I find that there are many registry files left still. Is that a problem?

AVG reg1.zip
AVG reg2.zip


My System SpecsSystem Spec
.


12 Oct 2012   #64

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Did you run the correct version of the tool (there are currently 4 versions- 2x 32-bit and 2x 64-bit) I would recommend running both the 2012 and 2013 versions and see if it makes any difference.

My ISP has been down most of the day
My System SpecsSystem Spec
12 Oct 2012   #65

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

I am glad you up and running again.
I did actually run the 2012 and the 2013 at 32bit, I suppose it would not hurt to run them again to see if there are any changes?
My System SpecsSystem Spec
12 Oct 2012   #66

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

I have run both 2012 and 2013 AVG removal tools, it requested a reboot 5 times but from the log it appears there are still registry problems.

Code:
2012-10-12 18:44:51,323 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:44:51,338 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:44:51,338 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:44:51,338 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:44:51,338 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:44:51,338 WARN AvgDir param empty.
2012-10-12 18:44:51,338 WARN AvgDataDir param empty.
2012-10-12 18:45:14,894 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:45:14,894 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:45:14,894 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:45:14,894 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:45:14,894 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:45:14,894 WARN AvgDir param empty.
2012-10-12 18:45:14,894 WARN AvgDataDir param empty.
2012-10-12 18:46:10,550 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:46:10,550 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:10,550 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:10,550 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:46:10,550 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:46:10,550 WARN AvgDir param empty.
2012-10-12 18:46:10,550 WARN AvgDataDir param empty.
2012-10-12 18:46:12,144 INFO AvgRemover runs in attempt number 1
2012-10-12 18:46:12,144 INFO Attempting to unregister AVG from the Windows Security Center.
2012-10-12 18:46:12,144 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:46:12,144 INFO Attempting to uninstall toolbar
2012-10-12 18:46:43,496 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:46:43,496 DEBUG Deleting stuck RunOnce value from registry.
2012-10-12 18:46:43,496 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:43,496 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:43,496 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:46:43,496 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:46:43,496 WARN AvgDir param empty.
2012-10-12 18:46:43,496 WARN AvgDataDir param empty.
2012-10-12 18:46:51,113 INFO AvgRemover runs in attempt number 1
2012-10-12 18:46:51,113 INFO Attempting to unregister AVG from the Windows Security Center.
2012-10-12 18:46:51,113 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:46:51,121 INFO Attempting to uninstall toolbar
2012-10-12 18:49:38,312 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:49:38,328 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:49:38,328 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:49:38,328 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:49:38,328 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" /run_number=2 /ndis_nextstep=1
2012-10-12 18:49:38,328 WARN AvgDir param empty.
2012-10-12 18:49:38,328 WARN AvgDataDir param empty.
2012-10-12 18:49:38,328 INFO AvgRemover runs in attempt number 2
2012-10-12 18:49:38,328 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:49:38,328 INFO Attempting to uninstall toolbar
2012-10-12 18:56:10,109 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:56:10,171 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:56:10,171 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:56:10,171 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:56:10,171 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" /run_number=3 /ndis_nextstep=1
2012-10-12 18:56:10,171 WARN AvgDir param empty.
2012-10-12 18:56:10,171 WARN AvgDataDir param empty.
2012-10-12 18:56:10,171 INFO AvgRemover runs in attempt number 3
2012-10-12 18:56:10,171 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:56:10,187 INFO Attempting to uninstall toolbar
2012-10-12 19:00:25,468 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:00:25,546 DEBUG Deleting stuck RunOnce value from registry.
2012-10-12 19:00:25,546 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:00:25,546 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:00:25,546 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:00:25,546 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-12 19:00:25,546 WARN AvgDir param empty.
2012-10-12 19:00:25,546 WARN AvgDataDir param empty.
2012-10-12 19:00:25,546 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:00:28,671 INFO AvgRemover runs in attempt number 1
2012-10-12 19:00:28,671 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:00:28,671 INFO Attempting to uninstall toolbar
2012-10-12 19:02:32,375 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:02:32,406 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:02:32,406 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:02:32,406 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:02:32,406 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=2 /ndis_nextstep=1
2012-10-12 19:02:32,406 WARN AvgDir param empty.
2012-10-12 19:02:32,406 WARN AvgDataDir param empty.
2012-10-12 19:02:32,406 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:02:32,406 INFO AvgRemover runs in attempt number 2
2012-10-12 19:02:32,406 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:02:32,421 INFO Attempting to uninstall toolbar
2012-10-12 19:07:44,484 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:07:44,500 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:07:44,500 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:07:44,500 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:07:44,500 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=3 /ndis_nextstep=1
2012-10-12 19:07:44,500 WARN AvgDir param empty.
2012-10-12 19:07:44,500 WARN AvgDataDir param empty.
2012-10-12 19:07:44,500 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:07:44,500 INFO AvgRemover runs in attempt number 3
2012-10-12 19:07:44,500 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:07:44,500 INFO Attempting to uninstall toolbar
2012-10-12 19:13:18,000 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:13:18,000 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:13:18,000 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:13:18,000 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:13:18,015 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=4 /ndis_nextstep=1
2012-10-12 19:13:18,015 WARN AvgDir param empty.
2012-10-12 19:13:18,015 WARN AvgDataDir param empty.
2012-10-12 19:13:18,015 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:13:18,015 INFO AvgRemover runs in attempt number 4
2012-10-12 19:13:18,015 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:13:18,015 INFO Attempting to uninstall toolbar
2012-10-12 19:17:22,218 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:17:22,234 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:17:22,234 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:17:22,234 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:17:22,234 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=5 /ndis_nextstep=1
2012-10-12 19:17:22,234 WARN AvgDir param empty.
2012-10-12 19:17:22,234 WARN AvgDataDir param empty.
2012-10-12 19:17:22,234 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:17:22,234 INFO AvgRemover runs in attempt number 5
2012-10-12 19:17:22,234 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:17:22,234 DEBUG Maximum number (5) of program runs reached
2012-10-12 19:17:22,234 INFO Attempting to uninstall toolbar
My System SpecsSystem Spec
12 Oct 2012   #67

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - I'll have to investigate those entries a little further - it may simply be that they don't exist on your machine.
back tomorrow!
My System SpecsSystem Spec
12 Oct 2012   #68

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

See my registry for AVG

Windows 7 Build 7601 This copy of Windows is not genuine - help please-regedit-12.10.12.gif


My System SpecsSystem Spec
14 Oct 2012   #69

Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
 
 

Gooday Noel, sorry for keep badgering you but have you had time for any more thoughts on this problem?
My System SpecsSystem Spec
14 Oct 2012   #70

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry for the delay - ISP problems - I'm playing catchup at the moment

back later!
My System SpecsSystem Spec
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 Windows 7 Build 7601 This copy of Windows is not genuine - help please




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