Windows 7 Build 7601 This copy of Windows is not genuine - help please

militarymad · 11 Oct 2012

Have you had any more thoughts about this problem?

NoelDP · 11 Oct 2012

Sorry - I've only just caught up, and it's now midnight (and 4 large whisky/cokes)...
Manana! - early, I hope :)

militarymad · 12 Oct 2012

I do not wish to distract from the problem I have but even though I ran the 'AVG Removal Program' you sent me, I find that there are many registry files left still. Is that a problem?

AVG reg1.zip
AVG reg2.zip

NoelDP · 12 Oct 2012

Did you run the correct version of the tool (there are currently 4 versions- 2x 32-bit and 2x 64-bit) I would recommend running both the 2012 and 2013 versions and see if it makes any difference.

My ISP has been down most of the day

militarymad · 12 Oct 2012

I am glad you up and running again.

I did actually run the 2012 and the 2013 at 32bit, I suppose it would not hurt to run them again to see if there are any changes?

militarymad · 12 Oct 2012

I have run both 2012 and 2013 AVG removal tools, it requested a reboot 5 times but from the log it appears there are still registry problems.

Code:

2012-10-12 18:44:51,323 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:44:51,338 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:44:51,338 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:44:51,338 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:44:51,338 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:44:51,338 WARN AvgDir param empty.
2012-10-12 18:44:51,338 WARN AvgDataDir param empty.
2012-10-12 18:45:14,894 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:45:14,894 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:45:14,894 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:45:14,894 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:45:14,894 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:45:14,894 WARN AvgDir param empty.
2012-10-12 18:45:14,894 WARN AvgDataDir param empty.
2012-10-12 18:46:10,550 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:46:10,550 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:10,550 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:10,550 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:46:10,550 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:46:10,550 WARN AvgDir param empty.
2012-10-12 18:46:10,550 WARN AvgDataDir param empty.
2012-10-12 18:46:12,144 INFO AvgRemover runs in attempt number 1
2012-10-12 18:46:12,144 INFO Attempting to unregister AVG from the Windows Security Center.
2012-10-12 18:46:12,144 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:46:12,144 INFO Attempting to uninstall toolbar
2012-10-12 18:46:43,496 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:46:43,496 DEBUG Deleting stuck RunOnce value from registry.
2012-10-12 18:46:43,496 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:43,496 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:46:43,496 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:46:43,496 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" 
2012-10-12 18:46:43,496 WARN AvgDir param empty.
2012-10-12 18:46:43,496 WARN AvgDataDir param empty.
2012-10-12 18:46:51,113 INFO AvgRemover runs in attempt number 1
2012-10-12 18:46:51,113 INFO Attempting to unregister AVG from the Windows Security Center.
2012-10-12 18:46:51,113 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:46:51,121 INFO Attempting to uninstall toolbar
2012-10-12 18:49:38,312 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:49:38,328 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:49:38,328 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:49:38,328 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:49:38,328 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" /run_number=2 /ndis_nextstep=1
2012-10-12 18:49:38,328 WARN AvgDir param empty.
2012-10-12 18:49:38,328 WARN AvgDataDir param empty.
2012-10-12 18:49:38,328 INFO AvgRemover runs in attempt number 2
2012-10-12 18:49:38,328 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:49:38,328 INFO Attempting to uninstall toolbar
2012-10-12 18:56:10,109 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 18:56:10,171 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:56:10,171 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 18:56:10,171 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 18:56:10,171 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2012_2125.exe" /run_number=3 /ndis_nextstep=1
2012-10-12 18:56:10,171 WARN AvgDir param empty.
2012-10-12 18:56:10,171 WARN AvgDataDir param empty.
2012-10-12 18:56:10,171 INFO AvgRemover runs in attempt number 3
2012-10-12 18:56:10,171 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 18:56:10,187 INFO Attempting to uninstall toolbar
2012-10-12 19:00:25,468 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:00:25,546 DEBUG Deleting stuck RunOnce value from registry.
2012-10-12 19:00:25,546 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:00:25,546 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:00:25,546 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:00:25,546 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" 
2012-10-12 19:00:25,546 WARN AvgDir param empty.
2012-10-12 19:00:25,546 WARN AvgDataDir param empty.
2012-10-12 19:00:25,546 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:00:28,671 INFO AvgRemover runs in attempt number 1
2012-10-12 19:00:28,671 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:00:28,671 INFO Attempting to uninstall toolbar
2012-10-12 19:02:32,375 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:02:32,406 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:02:32,406 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:02:32,406 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:02:32,406 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=2 /ndis_nextstep=1
2012-10-12 19:02:32,406 WARN AvgDir param empty.
2012-10-12 19:02:32,406 WARN AvgDataDir param empty.
2012-10-12 19:02:32,406 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:02:32,406 INFO AvgRemover runs in attempt number 2
2012-10-12 19:02:32,406 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:02:32,421 INFO Attempting to uninstall toolbar
2012-10-12 19:07:44,484 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:07:44,500 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:07:44,500 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:07:44,500 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:07:44,500 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=3 /ndis_nextstep=1
2012-10-12 19:07:44,500 WARN AvgDir param empty.
2012-10-12 19:07:44,500 WARN AvgDataDir param empty.
2012-10-12 19:07:44,500 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:07:44,500 INFO AvgRemover runs in attempt number 3
2012-10-12 19:07:44,500 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:07:44,500 INFO Attempting to uninstall toolbar
2012-10-12 19:13:18,000 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:13:18,000 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:13:18,000 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:13:18,000 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:13:18,015 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=4 /ndis_nextstep=1
2012-10-12 19:13:18,015 WARN AvgDir param empty.
2012-10-12 19:13:18,015 WARN AvgDataDir param empty.
2012-10-12 19:13:18,015 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:13:18,015 INFO AvgRemover runs in attempt number 4
2012-10-12 19:13:18,015 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:13:18,015 INFO Attempting to uninstall toolbar
2012-10-12 19:17:22,218 INFO AvgRemover 2012.0.5
-------------------------------------------------------
2012-10-12 19:17:22,234 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:17:22,234 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
2012-10-12 19:17:22,234 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
2012-10-12 19:17:22,234 INFO Command line: "C:\Users\Mike\Desktop\avg_remover_stf_x86_2013_2706.exe" /run_number=5 /ndis_nextstep=1
2012-10-12 19:17:22,234 WARN AvgDir param empty.
2012-10-12 19:17:22,234 WARN AvgDataDir param empty.
2012-10-12 19:17:22,234 DEBUG Disabling IDP Self Protection has failed with error 0xe0010054
2012-10-12 19:17:22,234 INFO AvgRemover runs in attempt number 5
2012-10-12 19:17:22,234 INFO Attempting to uninstall AVG Identity Protection.
2012-10-12 19:17:22,234 DEBUG Maximum number (5) of program runs reached
2012-10-12 19:17:22,234 INFO Attempting to uninstall toolbar

NoelDP · 12 Oct 2012

OK - I'll have to investigate those entries a little further - it may simply be that they don't exist on your machine.
back tomorrow!

militarymad · 12 Oct 2012

See my registry for AVG

Windows 7 Build 7601 This copy of Windows is not genuine - help please-regedit-12.10.12.gif

militarymad · 14 Oct 2012

Gooday Noel, sorry for keep badgering you but have you had time for any more thoughts on this problem?

NoelDP · 14 Oct 2012

Sorry for the delay - ISP problems - I'm playing catchup at the moment

back later!