Windows 7: Can't install 4 updates.

There are four windows updates that came out a while ago, but won't install. the updates are:

-Security Update for Windows 7 for x64-based Systems (KB2705219)
-Security Update for Windows 7 for x64-based Systems (KB2731847)
-Update for Windows 7 for x64-based Systems (KB2647753)
-Update for Windows 7 for x64-based Systems (KB2732500)



I've tried installing the updates individually and from the Microsoft Download Center. I also ran Microsoft FixIt, but that didn't help. I have been able to install other windows updates with no problems at all, but I can't download these four. I believe that there is still a rootkit on this computer so I think that it may be the source of the problem. I have tried to remove the rootkit in the past, but I am not going to buy a whole new version of windows because of the rootkit. It doesn't seem to be affecting anything really. I am not even sure if it is the cause of this problem. Anyway, please help if you can. Let me know if I even need these updates anymore, maybe they have been superseded by other updates.

Hello ROBO731 and welcome to the forums

Please download and run the System Update Readiness Tool: Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [September 2012] - Microsoft Download Center - Download Details

Then copy and paste the contents of its log into your next post please

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Okay, thanks. Here it is:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-08-20 16:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 srclient.dll wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_af46e616fe4dac6a
(f) CSI Payload File Missing 0x00000000 IEShims.dll x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b
(f) CSI Payload File Missing 0x00000000 mshtml.tlb wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16448_none_92275d5e2937e905
(f) CSI Payload File Missing 0x00000000 mshtml.dll wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16448_none_92275d5e2937e905
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b
(f) CSI Payload File Missing 0x00000000 ieproxy.dll x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d
(f) CSI Payload File Missing 0x00000000 ieUnatt.exe wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20554_none_aec116823a364511
(f) CSI Payload File Missing 0x00000000 mshtmled.dll wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.20554_none_c787ffe0639c893c
(f) CSI Payload File Missing 0x00000000 iexplore.exe wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20554_none_181572d2cdfd8c1c
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17904_none_172456adb11e2cac
(f) CSI Payload File Missing 0x00000000 IEShims.dll x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20554_none_60790098cdb293ea
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 mshtmled.dll wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16448_none_c70d34294a7332dd
(f) CSI Payload File Missing 0x00000000 inetcpl.cpl x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20554_none_a82576b38552218e
(f) CSI Payload File Missing 0x00000000 ieframe.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.20554_none_e4018318ce56cd91
(f) CSI Payload File Missing 0x00000000 ieui.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.20554_none_e4018318ce56cd91
(f) CSI Payload File Missing 0x00000000 jsdbgui.dll x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48
(f) CSI Payload File Missing 0x00000000 jscript.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.20554_none_023eff10175c1b55
(f) CSI Payload File Missing 0x00000000 jscript9.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.20554_none_023eff10175c1b55
(f) CSI Payload File Missing 0x00000000 iedvtool.dll x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.20554_none_5490dd73734fef3e
(f) CSI Payload File Missing 0x00000000 splwow64.exe amd64_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7601.21921_none_264c291cc1bf9e4f
(f) CSI Payload File Missing 0x00000000 mshtml.tlb wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20554_none_92a2291542613f64
(f) CSI Payload File Missing 0x00000000 mshtml.dll wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20554_none_92a2291542613f64
(f) CSI Payload File Missing 0x00000000 ieproxy.dll x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.20554_none_a91ab5027e0a2d7c
(f) CSI Payload File Missing 0x00000000 ieUnatt.exe wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16448_none_ae464acb210ceeb2
(f) CSI Payload File Missing 0x00000000 win32spl.dll wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21921_none_a269bc2dd512b759
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20554_none_cdcee87f0a437c6a
(f) CSI Payload File Missing 0x00000000 sqmapi.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
(f) CSI Payload File Missing 0x00000000 jsdbgui.dll x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20554_none_d3581f81011ecde6
(f) CSI Payload File Missing 0x00000000 jscript.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16448_none_01c43358fe32c4f6
(f) CSI Payload File Missing 0x00000000 jscript9.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16448_none_01c43358fe32c4f6
(f) CSI Payload File Missing 0x00000000 ieframe.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16448_none_e386b761b52d7732
(f) CSI Payload File Missing 0x00000000 ieui.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16448_none_e386b761b52d7732
(f) CSI Payload File Missing 0x00000000 browcli.dll x86_microsoft-windows-browserservice-netapi_31bf3856ad364e35_6.1.7601.17887_none_2f4c24e0f632f0d7
(f) CSI Payload File Missing 0x00000000 iexplore.exe wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16448_none_179aa71bb4d435bd
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
(f) CSI Payload File Missing 0x00000000 inetcpl.cpl x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f
(f) CSI Payload File Missing 0x00000000 sqmapi.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20554_none_608f7afcbffdc15a
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20554_none_608f7afcbffdc15a
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.17887_none_8ef2dc1a6007fe4e
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20554_none_0916a1e99143f1a7
(f) CSI Payload File Missing 0x00000000 win32spl.dll wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.17777_none_a1b00f9cbc183e27
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.22044_none_8fa48fd979081591
(f) CSI Payload File Missing 0x00000000 srclient.dll wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_af9c73da17920a97
(f) CSI Payload File Missing 0x00000000 browcli.dll x86_microsoft-windows-browserservice-netapi_31bf3856ad364e35_6.1.7601.22044_none_2ffdd8a00f33081a
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22060_none_1768e904ca7044db
(f) CSI Payload File Missing 0x00000000 iedvtool.dll x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df

Summary:
Seconds executed: 400
Found 53 errors
CSI Payload File Missing Total count: 53


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-07 00:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 srclient.dll wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_af46e616fe4dac6a
(f) CSI Payload File Missing 0x00000000 IEShims.dll x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b
(f) CSI Payload File Missing 0x00000000 mshtml.tlb wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16448_none_92275d5e2937e905
(f) CSI Payload File Missing 0x00000000 mshtml.dll wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16448_none_92275d5e2937e905
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b
(f) CSI Payload File Missing 0x00000000 ieproxy.dll x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d
(f) CSI Payload File Missing 0x00000000 ieUnatt.exe wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.20554_none_aec116823a364511
(f) CSI Payload File Missing 0x00000000 mshtmled.dll wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.20554_none_c787ffe0639c893c
(f) CSI Payload File Missing 0x00000000 iexplore.exe wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20554_none_181572d2cdfd8c1c
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17904_none_172456adb11e2cac
(f) CSI Payload File Missing 0x00000000 IEShims.dll x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20554_none_60790098cdb293ea
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 mshtmled.dll wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16448_none_c70d34294a7332dd
(f) CSI Payload File Missing 0x00000000 inetcpl.cpl x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20554_none_a82576b38552218e
(f) CSI Payload File Missing 0x00000000 ieframe.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.20554_none_e4018318ce56cd91
(f) CSI Payload File Missing 0x00000000 ieui.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.20554_none_e4018318ce56cd91
(f) CSI Payload File Missing 0x00000000 jsdbgui.dll x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48
(f) CSI Payload File Missing 0x00000000 jscript.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.20554_none_023eff10175c1b55
(f) CSI Payload File Missing 0x00000000 jscript9.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.20554_none_023eff10175c1b55
(f) CSI Payload File Missing 0x00000000 iedvtool.dll x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.20554_none_5490dd73734fef3e
(f) CSI Payload File Missing 0x00000000 splwow64.exe amd64_microsoft-windows-p..ng-spooler-splwow64_31bf3856ad364e35_6.1.7601.21921_none_264c291cc1bf9e4f
(f) CSI Payload File Missing 0x00000000 mshtml.tlb wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20554_none_92a2291542613f64
(f) CSI Payload File Missing 0x00000000 mshtml.dll wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20554_none_92a2291542613f64
(f) CSI Payload File Missing 0x00000000 ieproxy.dll x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.20554_none_a91ab5027e0a2d7c
(f) CSI Payload File Missing 0x00000000 ieUnatt.exe wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16448_none_ae464acb210ceeb2
(f) CSI Payload File Missing 0x00000000 win32spl.dll wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21921_none_a269bc2dd512b759
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20554_none_cdcee87f0a437c6a
(f) CSI Payload File Missing 0x00000000 sqmapi.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
(f) CSI Payload File Missing 0x00000000 jsdbgui.dll x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20554_none_d3581f81011ecde6
(f) CSI Payload File Missing 0x00000000 jscript.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16448_none_01c43358fe32c4f6
(f) CSI Payload File Missing 0x00000000 jscript9.dll wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16448_none_01c43358fe32c4f6
(f) CSI Payload File Missing 0x00000000 ieframe.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16448_none_e386b761b52d7732
(f) CSI Payload File Missing 0x00000000 ieui.dll wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16448_none_e386b761b52d7732
(f) CSI Payload File Missing 0x00000000 browcli.dll x86_microsoft-windows-browserservice-netapi_31bf3856ad364e35_6.1.7601.17887_none_2f4c24e0f632f0d7
(f) CSI Payload File Missing 0x00000000 iexplore.exe wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16448_none_179aa71bb4d435bd
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
(f) CSI Payload File Missing 0x00000000 inetcpl.cpl x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f
(f) CSI Payload File Missing 0x00000000 sqmapi.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20554_none_608f7afcbffdc15a
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20554_none_608f7afcbffdc15a
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.17887_none_8ef2dc1a6007fe4e
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20554_none_0916a1e99143f1a7
(f) CSI Payload File Missing 0x00000000 win32spl.dll wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.17777_none_a1b00f9cbc183e27
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.22044_none_8fa48fd979081591
(f) CSI Payload File Missing 0x00000000 srclient.dll wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_af9c73da17920a97
(f) CSI Payload File Missing 0x00000000 browcli.dll x86_microsoft-windows-browserservice-netapi_31bf3856ad364e35_6.1.7601.22044_none_2ffdd8a00f33081a
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22060_none_1768e904ca7044db
(f) CSI Payload File Missing 0x00000000 iedvtool.dll x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df

Summary:
Seconds executed: 371
Found 53 errors
CSI Payload File Missing Total count: 53

Hi ROBO731,

As you can see in that log, you have a lot of files missing (53, to be precise). It would take hours to trace all of these files and perform the necessary replacements, so I think it's best if we try a repair install:

Repair Install

Tom

Thanks, that's very helpful. I'm backing up my computer now. If I do this then I can use the current product key that I'm using to activate it and I wouldn't have to buy a new one right?

What type of license do you have? Is there a COA sticker on the machine's case (or inside the battery compartment)? (is it legible?)

Yes. I see a the product key on the bottom of my computer. I'm not sure how to find out what type of license it is.

The COA sticker means that it must be an OEM license (assuming the sticker states the same version and edition of Windows as is installed).
You can use that COA Key when required - no new purchase necessary.

ROBO731,

Before we go for a repair install, could you just do the following for me please? Noel and I would love to see what a SFC log looks like for this
SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

Even though I ran it as an administrator it responds with "Access is denied." Also, I will probably just do a clean install of the OS if the same product key will work since I more than likely have a rootkit on that computer.