Windows 7 Update failed error 8000ffff


  1. Posts : 3
    Windows 7 Professional x86
       #1

    Windows 7 Update failed error 8000ffff


    I have been trying to install the latest windows 7 updates for several days and all of them (14) keep failing. The same error is received for all of them, Error 8000ffff. I researched what the updates were for and it looks like they are for Windows 7 x64, I have Windows 7 x86. Also, just before this happened I started getting an error message that my windows was not genuine. But I ran the activation and it says it is genuine (I have had Windows 7 Professional for a couple of years). I did some googling and ran into several post that suggested uninstalling KB971033 (for the windows not genuine error), so I did that and the error message no longer shows.

    The windows Malicious Tool update worked just fine.

    Any ideas?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Uninstalling KB971033 just hides the problem, it does NOT solve it.
    Please reinstall KB971033 from http://support.microsoft.com/kb/971033 and then post an MGADiag report.


    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx
    Last edited by NoelDP; 10 Oct 2012 at 06:53. Reason: typos
      My Computer


  3. Posts : 3
    Windows 7 Professional x86
    Thread Starter
       #3

    MGADiag report


    Thank you for your help with this. I re-installed the Windows Update KB971033. I also re-installed Windows 7 Professional. The only issue that was reported during the re-install was an issue with .NET Framework 4.0 which was resolved. After the reinstall, there were 66 updates that installed successfully. I still have 32 optional updates to go through.

    Here is the MGADiag report results:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3JKFQ-FC3VW-VMVV9
    Windows Product Key Hash: TcIo3ZxHlBIaQMDoN+feCgUxwxg=
    Windows Product ID: 00371-840-0276265-85945
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {D5922FEC-03DB-4B9E-9CFC-3384A46E3F1A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D5922FEC-03DB-4B9E-9CFC-3384A46E3F1A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VMVV9</PKey><PID>00371-840-0276265-85945</PID><PIDType>5</PIDType><SID>S-1-5-21-2111140343-2501155965-1958600134</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.2 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060928000000.000000+000</Date></BIOS><HWID>5B383A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>2D5D4E0F0CC8F12</Val><Hash>M0lsW0zrjptJMZiO3VkJ2NzDD6Q=</Hash><Pid>89384-905-4771853-63454</Pid><PidType>1</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>6CDEAA3D9CCD712</Val><Hash>MiAfSgR2XbIdtweMt8/Nph2gaZs=</Hash><Pid>89403-905-4771871-63162</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>17BE54CA876B712</Val><Hash>w0xp7n3Yog1gwJN4opKJIJIgq/o=</Hash><Pid>89405-905-4771781-63176</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-840-027626-00-1033-7601.0000-2842012
    Installation ID: 018900383162729882211090408545439181321803441765152995
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VMVV9
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/11/2012 5:25:50 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:6:2012 06:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEABQABAAEAAAABAAAAAgABAAEAJJQOA5JOuJHWADabkKbya1DXAMHo0PxavH54qg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC 
    FACP ATI Bowfin 
    MCFG PTLTD MCFG 
    TCPA AMD 
    SSDT PTLTD POWERNOW
    SLIC DELL M08
    Last edited by Brink; 13 Nov 2013 at 19:29. Reason: code box
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    There's no problem in the report at the moment - you appear to have validated on 6 Oct??
    What happens if you validate at www.microsoft.com/genuine/validate now?
    (hint- it should pass, and you'll be offered MSE and IE9 or Windows Live)

    The machine appears to have been originally shipped with Vista installed (probably for the launch date!)?

    The KB numbers for 32-bit and 64-bit updates are the same - it's only the download locations and filenames that are different.

    What AV are you using? (<aside> - Any odds on Norton {second choice McAfee}?</aside>)
      My Computer


  5. Posts : 3
    Windows 7 Professional x86
    Thread Starter
       #5

    The validate was successful. I bought the laptop with Vista and upgraded to Windows 7 Professional a couple of years ago. I am using Norton Security Suite.
    Everytime I went to Genuine Microsoft Software to validate it would be successful, activating windows was always successful. I just kept getting the popup window saying it wasn't genuine.

    I attached the popup window I used to get.
    Attached Thumbnails Attached Thumbnails Windows 7 Update failed error 8000ffff-not-genuine-windows.jpg  
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    I suspect I know what the problem was on the old install
    The SATA/RAID drivers - older Intel Rapid Storage (in your case more likely Intel Matrix) Technology drivers have been causing problems after updates - or at least, that's what seems to be the case, as reinstalling them or updating them clears the error, and the system speeds up :)
      My Computer


 

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