Error "This copy of Windows is not genuine".

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  1. Posts : 6
    Windows 7 64-bit
       #1

    Error "This copy of Windows is not genuine".


    I have read several threads regarding this error message, but the solutions seemed varied. I found a Trojan on my system that I removed but the damage was done. How can I return to a valid version of Windows 7 as this is definitely valid. I ran a MGADiag as it seems to give the indicators but I can't read it. Please help!

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5E28A2D3-06BF-4233-8A1D-F114D600B727}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Michelle Weatherby\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5E28A2D3-06BF-4233-8A1D-F114D600B727}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3562556381-2389667567-2771975133</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1749</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100422000000.000000+000</Date></BIOS><HWID>53C23C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9FE67E03EA3DD86</Val><Hash>eQO63rqSEW/PLOje2+ZUSZK8VeY=</Hash><Pid>89388-707-1022691-65214</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1952010
    Installation ID: 009072954301812684946345756254473376852470101804853241
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/2/2012 10:37:25 AM
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:13:2012 16:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEAonZo93cWJEWaUcasYoIovBCxYj06OHhnfq767Vxd
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            PTLTD              APIC 
    FACP            INTEL         CALPELLA
    HPET            INTEL         CALPELLA
    BOOT            PTLTD         $SBFTBL$
    MCFG            INTEL         CALPELLA
    OSFR            DELL         DELL 
    SLIC            DELL         CL09 
    SSDT            PmRef        CpuPm
    Error &quot;This copy of Windows is not genuine&quot;. Attached Files
    Last edited by Brink; 02 Oct 2012 at 14:39. Reason: code box
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    There is nothing amiss in your report - are you still seeing the non-genuine messages??
    Please attempt validation at www.microsoft.com/genuine/validate using Internet Explorer.

    Your Office installation, though, is probably non-genuine unless you acquired it through your employer or college.
      My Computer


  3. Posts : 6
    Windows 7 64-bit
    Thread Starter
       #3

    I ran went to the windows site and it is valid but I rebooted and received the same "build 7601. The copy of Windows is not genuine" during boot but it didn't remain there as it did before. The boot process now takes a REALLY long time (1 -2 hours) and I just got a message "Failed to connect to a windows service" apparently unable to connect to "System Event Notification Service". Did the Trojan do permanent damage to my system. Still waiting to get it booted to a state where I can run another diagnostic.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    This sounds as if you may have been severly infested with a Trojan - possibly Sirefef.
    I would recommend backing up your data to external media now, and then doing a reformat and reinstall from the Recovery media - see your manual for instructions.
      My Computer


  5. Posts : 6
    Windows 7 64-bit
    Thread Starter
       #5

    According to AVG, it was "Trojan horse Generic 27.BFMF". I have Carbonite so my crucial files are safe, but is there a way to restore it without having to do a hard reset? I don't haven't any restore points set.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    It's safest to reformat - although I can't find anything sensible on the weg about this particular variant.
    See what malwarebytes has to say - do all the following in Safe Mode with Networking.


    Please download and install Malwarebytes Anti-malware (free version) from www.malwarebytes.org - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

    Delete everything it finds
      My Computer


  7. Posts : 7,538
    Windows 10 64bit/Windows 10 64bit/Windows 10 64bit
       #7

    I'd follow Noels suggestion, you would then be sure that the Trojan was gone. Restore points are not the same as doing a Recovery it's possible your restore points could have all been wiped out via the infections anyway so wouldn't have helped you.

    You say your files are safe, in that case do the reformat and restore, do you have a recovery partition or a set of disc's from the Manufacturer ?
      My Computer


  8. Posts : 6
    Windows 7 64-bit
    Thread Starter
       #8

    I'm currently going through my 200 gb of pics, and video to make sure I'm backed up to Carbonite. Interestingly I found the recovery disc from Dell for this laptop and it says XP service pack 3 but I paid for and am running Windows 7. I think I owe Dell a phone call.

    I ran the malwarebytes program and it found 3 adware which were removed.
      My Computer


  9. Posts : 983
    7 x64
       #9

    dayron422 said:
    I'm currently going through my 200 gb of pics, and video to make sure I'm backed up to Carbonite. Interestingly I found the recovery disc from Dell for this laptop and it says XP service pack 3 but I paid for and am running Windows 7. I think I owe Dell a phone call.

    I ran the malwarebytes program and it found 3 adware which were removed.
    If your system came with Windows 7 installed then there is a Del Utility to create a REAL Win 7 DVD or ISO to burn to DVD or thumb drive. Dell Data Recovery 2 or Dell Backup & Recovery.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    dayron422 said:
    but I paid for and am running Windows 7.
    Hi,

    I agree with others here, you should wipe your disk and perform a clean installation. If you follow this tutorial carefully, you will see that you can download a Windows 7 ISO to perform your install with, without having to wait on Dell:

    Clean Reinstall - Factory OEM Windows 7

    Regards,
    Golden
      My Computer


 
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