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Windows 7: Windows Update - Could not search for new updates 0x800B0100

08 Oct 2012   #1

Windows 7 Ultimate x64 sp1
 
 
Windows Update - Could not search for new updates 0x800B0100

I have read lots of threads by people with the same problems, and sadly I need the same sort of fix. I have run the fix-it tool and the System Readiness fix to no avail. Examining the files listed in the checksur.log reveals they are empty, with binary zeros.

I have attached my checksur.log file for your viewing pleasure.

Many thanks in advance for any help rendered.

Peter




Attached Files
File Type: log CheckSUR.log (21.4 KB, 41 views)
My System SpecsSystem Spec
.

08 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
08 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

In the Services management console window, ensure that the status of the following services is Started.
  • Automatic Updates
  • Background Intelligent Transfer Service
  • Cryptographic Services
  • Remote Procedure Call
  • System Restore Service
My System SpecsSystem Spec
.


08 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some major errors in the CheckSUR log.... I have a feeling I know what the root of the problem is, and an MGADiag report will confirm it...

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
08 Oct 2012   #5

Windows 7 Ultimate x64 sp1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Yes, these were run multiple times.
My System SpecsSystem Spec
08 Oct 2012   #6

Windows 7 Ultimate x64 sp1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
In the Services management console window, ensure that the status of the following services is Started.
  • Automatic Updates
  • Background Intelligent Transfer Service
  • Cryptographic Services
  • Remote Procedure Call
  • System Restore Service
Most report they are started, except for Windows Backup, and that is set to Manual.
My System SpecsSystem Spec
08 Oct 2012   #7

Windows 7 Ultimate x64 sp1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have some major errors in the CheckSUR log.... I have a feeling I know what the root of the problem is, and an MGADiag report will confirm it...

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
Here is the info from the tool.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CGPW8-D3JVB-H3PPW
Windows Product Key Hash: R8R12Npgj8B8GZlDfxyr3kkx+SY=
Windows Product ID: 00426-074-1197296-85618
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {93A4C759-6F08-4D33-BAF1-424CDECFB7CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93A4C759-6F08-4D33-BAF1-424CDECFB7CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-H3PPW</PKey><PID>00426-074-1197296-85618</PID><PIDType>5</PIDType><SID>S-1-5-21-283008568-3834745037-2458800263</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0902</Version><SMBIOSVersion major="2" minor="6"/><Date>20110919000000.000000+000</Date></BIOS><HWID>57BF3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>537FA6F57E3570C</Val><Hash>J8tappXsRtxL628FCq5Mpwq/kMg=</Hash><Pid>81605-902-9058875-65592</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-074-119729-01-2057-7601.0000-1982011
Installation ID: 008851145252970436655846332741986506823862946991105112
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: H3PPW
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 08/10/2012 06:18:51

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:6:2012 00:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAQABAAIAAQACAAAABAABAAEAln06WHcWis0aXYCskAVEQWoYNOTLenii7BFcv/RYLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC

System was built by myself, and has a full retail edition of Windows 7 Ultimate. Just for a bit more background, I moved from the UK to the US, this PC was shutdown on May 28th, and shipped to the US, finally arrived here on Oct 5th. When I shut it down, it was working fine, when I started it back up here, got this update error.
My System SpecsSystem Spec
08 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - what I was expecting to see isn't there.
Many the errors in your report are for localised far-east language files (I was expecting to see that perhaps Vistalizator had been installed, despite Ultimate not needing it)
There are
CSI Manifest All Zeros Total count: 14
CBS MUM Corrupt Total count: 24
CBS Catalog Corrupt Total count: 24
This shouldn't be too difficult to fix, with luck and a following wind - and a version of Ultimate handy

I'll ping our resident expert and see if he can help out - I don't have an Ultimate to hand - and certainly not with far-east languages installed!
My System SpecsSystem Spec
08 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello pvoveris and welcome to the forums

Quote   Quote: Originally Posted by NoelDP View Post
I'll ping our resident expert and see if he can help out - I don't have an Ultimate to hand - and certainly not with far-east languages installed!
Me... expert!? I wish This was a right pain to source as the Windows Update Agent 7.6.7600.256 (the version you're missing files from) doesn't have a full installer, but I've got them now.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


You will probably be shown the error code 0x8024200D after performing this fix, if so, please let me know

Tom


Attached Files
File Type: zip Packs.zip (165.5 KB, 162 views)
My System SpecsSystem Spec
08 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hey, you're the expert by right of being the only one who actually knows what they're doing! - I just fumble along
(...and I think there's only the two of us who dare to go where angels fear to tread....)
My System SpecsSystem Spec
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 Windows Update - Could not search for new updates 0x800B0100




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