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Windows 7: Win 7 Build 7601 activation issues


09 Oct 2012   #11

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Let's concentrate on the MGA results, please - Much as I hate Norton, it's often NOT responsible for this particular error.

There is almost certainly NO NEED for a repair install!
I suppose my quick trip to the shops before doing the install actually saved me a bit of time, eh?

My System SpecsSystem Spec
.

09 Oct 2012   #12

Windows 7 Home Premium 64bit
 
 

Might be worth noting that I cannot get a hold of the original key for the OEM disc I have used to install windows. The case was damaged in a small fire not so long back, and key recovery programs are only able to pick up the latest one used - the one I just got off Microsoft for Win 7.
My System SpecsSystem Spec
09 Oct 2012   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Possibly

First - did you actually uninstall Norton? If so, did you also run the Norton Removal Tool at the time?

Second - I am concerned that you say you purchased OEM, while the Key installed here is Retail. Does the Key for your OEM end in TVJYG ?? If so, then you either purchased a counterfeit, or your vendor accidentally gave you a retail package (not likely!!) - please describe the packaging, and compare it with the examples here... How to Tell - What to look for

Third - Your problem may be soluble by rebuilding the licensing store....


Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

Code:
 
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report
My System SpecsSystem Spec
.


09 Oct 2012   #14

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Possibly

First - did you actually uninstall Norton? If so, did you also run the Norton Removal Tool at the time?

Second - I am concerned that you say you purchased OEM, while the Key installed here is Retail. Does the Key for your OEM end in TVJYG ?? If so, then you either purchased a counterfeit, or your vendor accidentally gave you a retail package (not likely!!) - please describe the packaging, and compare it with the examples here... How to Tell - What to look for

Third - Your problem may be soluble by rebuilding the licensing store....


Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

Code:
 
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report
I uninstalled via the Programs and features menu within the control panel, I'm not sure if that opened the Norton Removal Tool, I know that I didn't open the tool myself.

The key would say retail because it is a new key, purchased from Microsoft today. As my above post said, I no longer have access to the key packaged with the OEM version of Windows, the sticker packaged with the box was destroyed shortly after purchase and was never applied to the case for reference.

I'll check back with results from your 3rd point soon.
My System SpecsSystem Spec
09 Oct 2012   #15

Windows 7 Home Premium 64bit
 
 

Went to input the key, Error Code 0x8007000D telling me the data is invalid. Double checked, code is good.

Could this be a retail key clashing with a version of windows installed via an OEM disc?
My System SpecsSystem Spec
09 Oct 2012   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ah - The Key does make sense, then.

You really do need to apply the NRT -
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then post another MGADiag report.


My System SpecsSystem Spec
09 Oct 2012   #17

Windows 7 Home Premium 64bit
 
 

Done, done and done.

Here's the MGADiag report.

Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: 0x0
Windows Product Key: *****-*****-8F3G3-WFFTF-TVJYG
Windows Product Key Hash: xeG+ozMLTwvEwgD1ZohvHeN4DMQ=
Windows Product ID: 00359-892-1275767-85844
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7D045996-1CBC-4BE7-96AF-990B2DC1A352}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7D045996-1CBC-4BE7-96AF-990B2DC1A352}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVJYG</PKey><PID>00359-892-1275767-85844</PID><PIDType>5</PIDType><SID>S-1-5-21-4125182449-179962957-2213755620</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1015</Version><SMBIOSVersion major="2" minor="7"/><Date>20120502000000.000000+000</Date></BIOS><HWID>C3FF0F00010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-892-127576-00-2057-7601.0000-2832012
Installation ID: 013844613282062146539791096714331933875364552302126832
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TVJYG
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 09/10/2012 19:14:04

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: PASS
Event Time Stamp: 10:9:2012 14:26
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: OgAAAAIAAwABAAEAAQAEAAAAAgABAAEAHKLCLRU/xuBkx3TEClPixHrLd/aCTMrEsWovCFrIEmmWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I
My System SpecsSystem Spec
09 Oct 2012   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
09 Oct 2012   #19

Windows 7 Home Premium 64bit
 
 

Ahh, no need. I tried entering the activation key one more time before I got a response, and it worked. Whatever you got me to do managed to kick my OS into gear!

Thanks a lot for the help Noel, it's really, really appreciated!

Take Care!
My System SpecsSystem Spec
09 Oct 2012   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No probs - please post a new MGADIag report, so we can sign off on it properly
My System SpecsSystem Spec
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 Win 7 Build 7601 activation issues




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