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#11
Might be worth noting that I cannot get a hold of the original key for the OEM disc I have used to install windows. The case was damaged in a small fire not so long back, and key recovery programs are only able to pick up the latest one used - the one I just got off Microsoft for Win 7.
Possibly :)
First - did you actually uninstall Norton? If so, did you also run the Norton Removal Tool at the time?
Second - I am concerned that you say you purchased OEM, while the Key installed here is Retail. Does the Key for your OEM end in TVJYG ?? If so, then you either purchased a counterfeit, or your vendor accidentally gave you a retail package (not likely!!) - please describe the packaging, and compare it with the examples here... How to Tell - What to look for
Third - Your problem may be soluble by rebuilding the licensing store....
Please first try recreating Licensing Store.
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each
net stop sppsvc
(wait until the service has stopped before entering the following lines)
After a couple of seconds Windows Activation dialog will appear.Code:CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform REN tokens.dat tokens.bar net start sppsvc slui.exe
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case
Reboot and Post back with a new MGADiag report
Last edited by NoelDP; 09 Oct 2012 at 12:49. Reason: code box
I uninstalled via the Programs and features menu within the control panel, I'm not sure if that opened the Norton Removal Tool, I know that I didn't open the tool myself.
The key would say retail because it is a new key, purchased from Microsoft today. As my above post said, I no longer have access to the key packaged with the OEM version of Windows, the sticker packaged with the box was destroyed shortly after purchase and was never applied to the case for reference.
I'll check back with results from your 3rd point soon.
Went to input the key, Error Code 0x8007000D telling me the data is invalid. Double checked, code is good.
Could this be a retail key clashing with a version of windows installed via an OEM disc?
Ah - The Key does make sense, then.
You really do need to apply the NRT -
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then post another MGADiag report.
Done, done and done.
Here's the MGADiag report.
Code:Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Invalid License Validation Code: 50 Cached Validation Code: 0x0 Windows Product Key: *****-*****-8F3G3-WFFTF-TVJYG Windows Product Key Hash: xeG+ozMLTwvEwgD1ZohvHeN4DMQ= Windows Product ID: 00359-892-1275767-85844 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {7D045996-1CBC-4BE7-96AF-990B2DC1A352}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{7D045996-1CBC-4BE7-96AF-990B2DC1A352}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVJYG</PKey><PID>00359-892-1275767-85844</PID><PIDType>5</PIDType><SID>S-1-5-21-4125182449-179962957-2213755620</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1015</Version><SMBIOSVersion major="2" minor="7"/><Date>20120502000000.000000+000</Date></BIOS><HWID>C3FF0F00010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00170-892-127576-00-2057-7601.0000-2832012 Installation ID: 013844613282062146539791096714331933875364552302126832 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: TVJYG License Status: Notification Notification Reason: 0xC004F009 (grace time expired). Remaining Windows rearm count: 3 Trusted time: 09/10/2012 19:14:04 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C532 HealthStatus: PASS Event Time Stamp: 10:9:2012 14:26 WAT Activex: Registered WAT Admin Service: Registered HWID Data--> HWID Hash Current: OgAAAAIAAwABAAEAAQAEAAAAAgABAAEAHKLCLRU/xuBkx3TEClPixHrLd/aCTMrEsWovCFrIEmmWYw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I SSDT SataRe SataTabl SSDT SataRe SataTabl SSDT SataRe SataTabl BGRT ALASKA A M I
Ahh, no need. I tried entering the activation key one more time before I got a response, and it worked. Whatever you got me to do managed to kick my OS into gear!
Thanks a lot for the help Noel, it's really, really appreciated!
Take Care!