Windows 7: Win 7 Build 7601 activation issues

Artirev · 09 Oct 2012

Having issues with my copy of Win 7 Home Premium. I've been running it fine since August , the computer was built by me and I installed a copy of Win 7 home premium 64bit OEM from a local retailer. Today, after uninstalling Norton Anti-Virus and installing AVG I received the message in the bottom right corner you're probably familiar with, "Win 7 Build 7601 this copy of Windows is not genuine".

This IS a genuine copy of Win 7, but trying to re-activate it's not taking the product key. I even went as far as purchasing a second for the same software and it's not taking that key either.

below is the MGADiag info

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8F3G3-WFFTF-TVJYG
Windows Product Key Hash: xeG+ozMLTwvEwgD1ZohvHeN4DMQ=
Windows Product ID: 00359-892-1275767-85844
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7D045996-1CBC-4BE7-96AF-990B2DC1A352}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7D045996-1CBC-4BE7-96AF-990B2DC1A352}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TVJYG</PKey><PID>00359-892-1275767-85844</PID><PIDType>5</PIDType><SID>S-1-5-21-4125182449-179962957-2213755620</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1015</Version><SMBIOSVersion major="2" minor="7"/><Date>20120502000000.000000+000</Date></BIOS><HWID>C3FF0F00010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:9:2012 14:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I

i've rebooted a couple of times and i still get the same message, and i am also unable to restore back to a certain date as i do not have a recovery drive setup.

Thanks!

edwar · 09 Oct 2012

As usual Norton has HOSED another system. More then likely the Uninstalling of Norton has screwed up something on your system.

Did you get the Symantec/Norton uninstall tool from their website and or follow all the instructions on their website to properly remove the POS software.

edwar · 09 Oct 2012

Also in the text you posted it says the Windows License type is Retail. Instead of OEM. That could be the problem as you are using an OEM key.

But in the end it was more then Likely the uninstalling of Norton that screwed it up.

Artirev · 09 Oct 2012

Quote: Originally Posted by edwar

As usual Norton has HOSED another system. More then likely the Uninstalling of Norton has screwed up something on your system.

Did you get the Symantec/Norton uninstall tool from their website and or follow all the instructions on their website to properly remove the POS software.

I believe I just went into the programs and feature in the control panel, found Norton, clicked and it opened up Norton.

After a few ads and a couple "We're sorry to see you go..." pop-ups it uninstalled and I proceeded to install AVG.

Even if I didn't go via the control panel, I never went to their website, I was unaware I had to do so.

Sounds like Norton has a bit of reputation...

Artirev · 09 Oct 2012

Quote: Originally Posted by edwar

Also in the text you posted it says the Windows License type is Retail. Instead of OEM. That could be the problem as you are using an OEM key.

But in the end it was more then Likely the uninstalling of Norton that screwed it up.

Could that be that the second key I received (and the latest I tried) was purchased directly from Microsoft? The box I have here (The first key) isn't a full, shiny-looking retail box.

edwar · 09 Oct 2012

Quote: Originally Posted by Artirev

Quote: Originally Posted by edwar

Also in the text you posted it says the Windows License type is Retail. Instead of OEM. That could be the problem as you are using an OEM key.

But in the end it was more then Likely the uninstalling of Norton that screwed it up.

Could that be that the second key I received (and the latest I tried) was purchased directly from Microsoft? The box I have here (The first key) isn't a full, shiny-looking retail box.

Yes then it could.

You could try doing a Repair install. It may or may not fix the problem.

Artirev · 09 Oct 2012

Quote: Originally Posted by edwar

Quote: Originally Posted by Artirev

Quote: Originally Posted by edwar

Also in the text you posted it says the Windows License type is Retail. Instead of OEM. That could be the problem as you are using an OEM key.

But in the end it was more then Likely the uninstalling of Norton that screwed it up.

Could that be that the second key I received (and the latest I tried) was purchased directly from Microsoft? The box I have here (The first key) isn't a full, shiny-looking retail box.

Yes then it could.

You could try doing a Repair install. It may or may not fix the problem.

I'll have a go, and report back if problems are still present!

Also, since the disc I have is an OEM version, will I need a Win 7 ISO for the standard instillation disc?

edwar · 09 Oct 2012

You may. Although it seems Win 7 is a little less picky on what media you use and is more dependent on the key used.

You can get a ISO of the retail Win 7 version key you have from My Digital Life. Sorry don't have a direct link to it.

Artirev · 09 Oct 2012

Quote: Originally Posted by edwar

You may. Although it seems Win 7 is a little less picky on what media you use and is more dependent on the key used.

You can get a ISO of the retail Win 7 version key you have from My Digital Life. Sorry don't have a direct link to it.

Thats fine, I'll try going with my disc, and I've managed to find the My Digital Life link, thanks!

NoelDP · 09 Oct 2012

Let's concentrate on the MGA results, please - Much as I hate Norton, it's often NOT responsible for this particular error.

There is almost certainly NO NEED for a repair install!

Windows 7: Win 7 Build 7601 activation issues

Win 7 Build 7601 activation issues problems?