Windows 7: Code 800B0100 : Windows Update encountered an unknown error.

Broosh · 09 Oct 2012

I have ran the fix-it, downloaded SP1 straight from the microsoft website (still wouldn't install), etc. etc. No avail.

I'm running Windows 7 Ultimate 64-bit

i also get Code 8024200D

I'm sure if i uploaded the correct CheckSUR, but it was the only one that showed up when i searched for it.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-222R8-X9Y84-7MKH9
Windows Product Key Hash: 84lQGojDkbUXg1OvrMybVOfN8ts=
Windows Product ID: 00426-068-0900084-86284
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {979E6E1E-5CD5-436A-9E66-4241887AEBFF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Administrator\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{979E6E1E-5CD5-436A-9E66-4241887AEBFF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7MKH9</PKey><PID>00426-068-0900084-86284</PID><PIDType>5</PIDType><SID>S-1-5-21-2633915218-4021917787-2440151185</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>01B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-090008-00-1033-7600.0000-2852011
Installation ID: 017826624135356775443151957304042496982925930975959055
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7MKH9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/9/2012 8:57:50 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:9:2012 13:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEAAQAEAAAAAwABAAEAonau+YrNjCZGvGhlhDQ+WVh9ashiPeBFWVc99QKvgMa/peqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			022410		APIC1410
  FACP			022410		FACP1410
  HPET			022410		OEMHPET 
  MCFG			022410		OEMMCFG 
  OEMB			022410		OEMB1410
  OSFR			022410		OEMOSFR 
  SSDT			DpgPmm		CpuPm

ionbasa · 09 Oct 2012

Have you tried running the System Update Readiness Tool?

Broosh · 09 Oct 2012

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

ionbasa · 09 Oct 2012

Quote: Originally Posted by Broosh

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

Ok so try this first:
Fix the problem with Microsoft Windows Update that is not working

if that fails then try this:
http://go.microsoft.com/fwlink/?LinkId=231149

If all else fails then you would have to run and sfc scan, then start uninstalling all installed updates.

Broosh · 09 Oct 2012

Quote: Originally Posted by ionbasa

Quote: Originally Posted by Broosh

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

Ok so try this first:
Fix the problem with Microsoft Windows Update that is not working

if that fails then try this:
http://go.microsoft.com/fwlink/?LinkId=231149

If all else fails then you would have to run and sfc scan, then start uninstalling all installed updates.

tried both those, tried to run the update again, still failed. installation was not successful. all 4 important updates failed. (not just SP1)

ionbasa · 09 Oct 2012

Quote: Originally Posted by Broosh

Quote: Originally Posted by ionbasa

Quote: Originally Posted by Broosh

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

Ok so try this first:
Fix the problem with Microsoft Windows Update that is not working

if that fails then try this:
http://go.microsoft.com/fwlink/?LinkId=231149

If all else fails then you would have to run and sfc scan, then start uninstalling all installed updates.

tried both those, tried to run the update again, still failed. installation was not successful. all 4 important updates failed. (not just SP1)

Which 4 updates?

Broosh · 09 Oct 2012

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7
Security Update for Windows 7 for x64-based Systems (KB2305420)
Security Update for Windows 7 for x64-based Systems (KB2579686)
Windows 7 Service Pack 1 for x64-based Systems (KB976932)

ionbasa · 09 Oct 2012

Can you copy "C:\Windows\Logs\CBS\CheckSUR.log" to the desktop and upload it?

Next try running step 1 and 3 here: SFC /SCANNOW Command - System File Checker
and also upload the sfcdetails.txt file

Broosh · 09 Oct 2012

i uploaded CheckSUR already, it's in the first post.

EDIT: doing the other part now

EDIT#2: looks like the 2 CheckSURS are different, so idk which to go off of...

Broosh · 09 Oct 2012

Windows Resource Protection did not find any integrity violations. (for step 1)

attached is the SFC Details

Windows 7: Code 800B0100 : Windows Update encountered an unknown error.

Code 800B0100 : Windows Update encountered an unknown error. problems?