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Windows 7: This computer is not running genuine Windows - Error: 0x8004fe21

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10 Oct 2012   #1

Windows 7 Pro 32bit
9 posts
 
 
This computer is not running genuine Windows - Error: 0x8004fe21
I have a computer that's 3-4 years old now and in the last couple of weeks has been giving me a popup alert saying 'This computer is not running genuine Windows' with and error # 0x8004fe21.

I have called Microsoft telephone activations and was asked to run 'slui.exe 3' from the command prompt and re-enter the Windows product key (from the computer case), which I did and it successfully activated. I restarted and everything initially seemed fine, but now the message has returned.

The MGADiag report (below) shows a number of 'File Mismatch' errors - but I'm not sure what to do about it. Any assistance would be greatly appreciated!


Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2842012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/10/2012 10:14:47 a.m.
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:10:2012 08:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            ACRSYS        APIC1657
FACP            ACRSYS        FACP1657
HPET            ACRSYS        OEMHPET 
MCFG            ACRSYS        OEMMCFG 
SLIC            ACRSYS        ACRPRDCT
OEMB            ACRSYS        OEMB1657
ASF!            LEGEND        I865PASF
GSCI            ACRSYS        GMCHSCI 
AWMI            ACRSYS        OEMB1657
SSDT            DpgPmm        CpuPm


Last edited by Brink; 14 Oct 2012 at 09:43 AM.. Reason: code box
My System SpecsSystem Spec

10 Oct 2012   #2

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,341 posts
Wales - probably in the pub
 
 
This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
11 Oct 2012   #3

Windows 7 Pro 32bit
9 posts
 
 
Thanks for your quick reply, Noel. I've done as you instructed, but it doesn't seem to have made any difference.

Here is the updated MGADiag report:

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2842012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/10/2012 10:20:30 a.m.
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:10:2012 08:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            ACRSYS        APIC1657
FACP            ACRSYS        FACP1657
HPET            ACRSYS        OEMHPET 
MCFG            ACRSYS        OEMMCFG 
SLIC            ACRSYS        ACRPRDCT
OEMB            ACRSYS        OEMB1657
ASF!            LEGEND        I865PASF
GSCI            ACRSYS        GMCHSCI 
AWMI            ACRSYS        OEMB1657
SSDT            DpgPmm        CpuPm
Last edited by Brink; 14 Oct 2012 at 09:44 AM.. Reason: code box
My System SpecsSystem Spec
.


14 Oct 2012   #4

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,341 posts
Wales - probably in the pub
 
 
Hmmm.


Please run the following commands in an Elevated command prompt window, and copy/paste the results to your reply, together with a new MGADiag report.

NET START CRYPTSVC
SC QC CRYPTSVC
SC QUERYEX CRYPTSVC



Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
14 Oct 2012   #5

Windows 7 Pro 32bit
9 posts
 
 
Thanks, Noel.

Here is the output from the commands:

Code:
C:\Windows\system32>net start cryptsvc
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>sc qc cryptsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: cryptsvc
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k NetworkService
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Cryptographic Services
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT Authority\NetworkService

C:\Windows\system32>sc queryex cryptsvc
SERVICE_NAME: cryptsvc
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 1504
        FLAGS              :
Here is the fresh MGADiag report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G      </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2842012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 15/10/2012 2:29:38 p.m.
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:10:2012 08:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ACRSYS  APIC1657
  FACP   ACRSYS  FACP1657
  HPET   ACRSYS  OEMHPET 
  MCFG   ACRSYS  OEMMCFG 
  SLIC   ACRSYS  ACRPRDCT
  OEMB   ACRSYS  OEMB1657
  ASF!   LEGEND  I865PASF
  GSCI   ACRSYS  GMCHSCI 
  AWMI   ACRSYS  OEMB1657
  SSDT   DpgPmm  CpuPm
My System SpecsSystem Spec
15 Oct 2012   #6

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,341 posts
Wales - probably in the pub
 
 
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

Code:
 
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report
My System SpecsSystem Spec
16 Oct 2012   #7

Windows 7 Pro 32bit
9 posts
 
 
Hi Noel.

Unfortunately this doesn't seem to have made any difference. Windows activated ok again but the 'not running genuine Windows' message has come back. Do you think my now we may be looking at a Windows reinstall?

MGA Report as follows:

Quote:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2902012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16/10/2012 11:14:17 a.m.

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:16:2012 02:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1657
FACP ACRSYS FACP1657
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1657
ASF! LEGEND I865PASF
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1657
SSDT DpgPmm CpuPm
My System SpecsSystem Spec
16 Oct 2012   #8

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,341 posts
Wales - probably in the pub
 
 
I hate it when these reports don't follow the rules!

It's about 1 in 20 cases where the problem you have isn't fixed by installing the IRST drivers, and every time, the final solution has been different.

Please check in Device Manager
Once you have it open, click on View in the menu bar, and select Show hidden devices.
Do any devices show with either Yellow triangles, or Red crosses?
Are there any 'Unknown devices'

Please run the following commands, and post the results

DIR C:\Windows\System32 /AR /S
DIR C:\Windows\NTUSER.DAT /AH /S
REG QUERY HKU
My System SpecsSystem Spec
16 Oct 2012   #9

Windows 7 Pro 32bit
9 posts
 
 
Quote   Quote: Originally Posted by NoelDP View Post
It's about 1 in 20 cases where the problem you have isn't fixed by installing the IRST drivers, and every time, the final solution has been different.
Nice to know I'm so special .

Device Manager just showed a yellow triangle for 'Microsoft PS/2 Port Mouse (Intelliport)'.

The commands you asked me to run:

DIR C:\Windows\System32 /AR /S
Code:
C:\Users\Administrator>DIR C:\Windows\System32 /AR /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C

 Directory of C:\Windows\System32\config\systemprofile

22/04/2010  07:31 p.m.    <DIR>          Contacts
22/04/2010  07:31 p.m.    <DIR>          Desktop
22/04/2010  07:31 p.m.    <DIR>          Documents
22/04/2010  07:31 p.m.    <DIR>          Downloads
22/04/2010  07:31 p.m.    <DIR>          Favorites
22/04/2010  07:31 p.m.    <DIR>          Links
22/04/2010  07:31 p.m.    <DIR>          Music
22/04/2010  07:31 p.m.    <DIR>          Pictures
22/04/2010  07:31 p.m.    <DIR>          Saved Games
22/04/2010  07:31 p.m.    <DIR>          Searches
22/04/2010  07:31 p.m.    <DIR>          Videos
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Burn

22/04/2010  07:31 p.m.    <DIR>          Burn
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Burn\Burn

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows Sidebar

22/04/2010  07:31 p.m.    <DIR>          Gadgets
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows Sidebar\Gadgets

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows

22/04/2010  07:31 p.m.    <DIR>          Libraries
22/04/2010  07:31 p.m.    <DIR>          Recent
22/04/2010  07:31 p.m.    <DIR>          Start Menu
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Libraries

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Recent

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Programs
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Administrative Tools
22/04/2010  07:31 p.m.    <DIR>          Startup
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs\Administrative Tools

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs\Startup

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Contacts

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Desktop

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Documents

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Downloads

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Favorites

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Links

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Music

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Playlists
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Music\Playlists

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Pictures

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Slide Shows
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Pictures\Slide Shows

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Saved Games

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Searches

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Videos

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\Macromed\Flash

09/10/2012  01:36 p.m.         9,641,400 Flash32_11_4_402_287.ocx
               1 File(s)      9,641,400 bytes

 Directory of C:\Windows\System32\OEM

20/02/2009  01:03 p.m.           593,642 install_Windows 7 PROFESSIONAL.clg
               1 File(s)        593,642 bytes

 Directory of C:\Windows\System32\OEM\INT15

31/12/2008  12:25 a.m.               933 ReleaseHistory.txt
               1 File(s)            933 bytes

 Directory of C:\Windows\System32\restore

12/07/2010  02:17 p.m.                76 MachineGuid.txt
               1 File(s)             76 bytes

     Total Files Listed:
               4 File(s)     10,236,051 bytes
              63 Dir(s)  21,933,764,608 bytes free
DIR C:\Windows\NTUSER.DAT /AH /S
Code:
C:\Users\Administrator>DIR C:\Windows\NTUSER.DAT /AH /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
File Not Found
REG QUERY HKU
Code:
C:\Users\Administrator>REG QUERY HKU

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-1004
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-1004_Classes
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-500
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-500_Classes
HKEY_USERS\S-1-5-18
My System SpecsSystem Spec
16 Oct 2012   #10

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,341 posts
Wales - probably in the pub
 
 
PLEASE DO NOT WORK IN THE BUILT-IN ADMINISTRATOR ACCOUNT!!

Things behave very differently when you do that!
Do you actually have an ordinary Admin user account, or have you crippled the system?
My System SpecsSystem Spec
Reply
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 This computer is not running genuine Windows - Error: 0x8004fe21 problems?



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