Hi Sheena,
You're most welcome! Us being in the same time zone really helps speed things up because whenever I help someone from the states, or anywhere else with a fair time zone difference, there really isn't that much time when both of us are online and it tends to go into a loop of one of two posts a day, then the really bad threads stretch over several weeks!
Windows Update isn't very well documented at all so it's a good job you found us! There aren't many of us who deal almost exclusively with it, I guess it's a bit of an acquired taste, or maybe no one else is mad enough to go near these thousand line logs!
Thanks for the logs! You did it all perfectly. All in all, the logs aren't pointing to any particular culprits and both have very generic errors in them. Your CBS log is full of ERROR_SXS_COMPONENT_STORE_CORRUPT errors:
Code:
2013-05-24 20:40:39, Info CBS NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:40:39, Info CBS Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:40:39, Info CBS Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:40:39, Info CBS Startup processing thread terminated normally
2013-05-24 20:40:39, Info CSI 00000006 No store version format found; DLL store format 0.0.0.6
2013-05-24 20:40:39, Error CSI 00000007@2013/5/24:19:40:39.913 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-05-24 20:40:40, Info CBS Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:40:40, Error CBS Failed to initialize store parameters with boot drive: and windows directory: [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:50:40, Info CBS Reboot mark refs incremented to: 1
2013-05-24 20:50:40, Info CBS Scavenge: Starts
2013-05-24 20:50:40, Info CSI 00000008 No store version format found; DLL store format 0.0.0.6
2013-05-24 20:50:40, Error CSI 00000009@2013/5/24:19:50:40.442 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-05-24 20:50:40, Info CBS Scavenge: Failed to get CSI store for scavenging. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:50:40, Info CBS Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:50:40, Info CBS Reboot mark refs: 0
2013-05-24 20:50:40, Info CBS Warning: Failed while executing service idle processing. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:50:40, Info CBS Warning: Failed to execute service idle processing. Error code: 0X80073712 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-05-24 20:50:40, Info CBS Idle processing thread terminated normally
2013-05-24 20:50:40, Info CBS Ending the TrustedInstaller main loop.
2013-05-24 20:50:40, Info CBS Starting TrustedInstaller finalization.
2013-05-24 20:50:40, Info CBS Ending TrustedInstaller finalization.
I would like you to upload your COMPONENTS hive for me please, this is where the corruption lies and I'll be able to assess the extent of the problem.
Upload a file to Dropbox
Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.
- If you haven't already created a Dropbox account, please do so Here
- Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:
https://www.dropbox.com/install
- After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
- To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
- Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components (it has no file extension)
- Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
- This will create a .zip file in your Public folder.
- Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please
Tom