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Windows 7: CSI Unable to Query Store Version Total count: 1


12 Oct 2012   #1

Windows 7 Ultimate x64 SP1
 
 
CSI Unable to Query Store Version Total count: 1

First I would like to say hello since I am new here.
My issue is what it says in my title. I am sure I have some issues with the CBS.log as well.
I have tried to correct the problem myself in multiple ways, but failed to do so.
The system runs great except...sfc produces the following error when initialized.
* Windows Resource Protection could not perform the requested operation

I can not download Windows updates and there are a few updates that after installing, request that I download and install again, and again, and again.

I have run Windows6.1-KB947821-v24-x64.msu

I have tried to run a repair and upgrade with Windows disk, but it fails to complete.

I have tried to run over SP1 with SP1, it fails.

I have researched this issue I am having with
*Updates
*SFC
*Blank turn-windows-features-on-or-off-optionalfeaturesexe
*0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT
and I know these are all connected with this issue.
I am not ready to give up and create a new install to fix it because that is giving up. The system is well maintained and I am familiar with it and know it well. I work with the registry often and very comfortable with making changes. I would like to get this problem fixed and I am ready to work with someone that can help me to do this.
I have searched this forums posts for my issue and it seems each one I start to read, the communication breaks right when the tech begins to request changes for the person to make to correct the problem.
If you need my CBS.log, etc...I can supply it...as well as registry branches and whatever is needed to solve the component store corruption. My restore dates have been tried and I am unable to go back farther. Recovery doesn't do squat since the tools are minimal with the recovery disk. So, I am at the end of my knowledge and hope to get help to cure this.
I also have another working system next to me that is uneffected with this problem and it is networked with this erroring system. Both have the same OP systems and updates, etc. If files are needed to be exchanged between the two, this is possible.

Thanks,

My System SpecsSystem Spec
.

12 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please compress the full CBS.log file, and the CheckSUR.log file, and attach them to your reply - we need the detail
My System SpecsSystem Spec
12 Oct 2012   #3

Windows 7 Ultimate x64 SP1
 
 

Thank You, file attached.
I have also included an Windows update log that I located on system. This is right around the date things went wrong on system. It seems the problems started when I did a Windows update on a few downloaded Windows Security Updates. The updates installed and requested a reboot. After rebooting the same updates requested to install again. They continue to request to be installed, so I turned install updates off because updates were not able to download after these prior updates requested to be installed again, repeatidly.

Update: I did a Automatic Updates troubleshooting report at http://go.microsoft.com/fwlink/?LinkId=231149
and uploaded the latest log it has given.
This troubleshooter was automatic and ran windowsupdate.diagcab
file to create the log.
My System SpecsSystem Spec
.


14 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Can you please click on the Start Orb > Control Panel > Programs > Programs and Features > Turn Windows Features on or off, and just leave that box on screen. No need to modify anything, just leave it on screen.

The reason is that Windows does not actually generate certain volatile parts of the registry until they are needed, and this is a good way to force the creation of the Components hive in Windows 7 (it was so much easier in Vista! The Components hive existed all the time, and the Winners key was not thrown into some far flung corner of the registry! Sigh!)

Can you now please open up regedit again, and export HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

Once you have exported this key, you may close the "Turn Windows Features On and Off" dialogue.

please attach the export to your reply. (Note - I'm groping in the dark here, as this is not an error I have ever seen, let alone dealt with!)
My System SpecsSystem Spec
14 Oct 2012   #5

Windows 7 Ultimate x64 SP1
 
 

Hello Noel,

I did exactly what you asked and to access the components folder in reg I had to add permissions for myself to open the folder. Strangely the folder did not open to view contents, so I figure it was just empty. I included a zip file with the reg branch and a gif file to view the directory visual.

Take your time Noel, I am very patient and will work with you on this. Strange that the system runs so good though with these errors it has. I have been researching like crazy online to find a fix, but so far nothing I have tried has corrected it. I was going to start copying some manifest over from my #2 computer networked with this one, but I will hold until further notice.
It started on around 9/28/2012 after trying to update a few Windows Updates that reported to me to install.
When I try to update, It errors of course with a Code 80073712 and I have exhausted the fixes this code gives for help. None of my Windows updates will show in the update history or installed updates indexed windows as well.
I have updated the Windows Updates to Download them and let me install them, but I have not received any alerts from this yet. I have notice many of these types of problems in online tech forums that I am having here with this issue. Right now it mostly feels like I possibly got an update and it did not complete the install somehow. I get this idea because after installing the few updates around 28-29 sept keep asking to be installed, after they been installed.
My System SpecsSystem Spec
15 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - it's completely empty!
Not the sort of thing I was expecting at all.
I'll do some research and get back to you - ping me if you don't hear something in 24hrs.
My System SpecsSystem Spec
15 Oct 2012   #7

Windows 7 Ultimate x64 SP1
 
 

Wow, I just took a look at the Component branch on my Computer system #2 next to me and it is far from empty. Sheesh!! How in the heck is my system even running without all this information in the registry. I am surprised I am not getting BSOD by the buckets.
I got an idea I am going to try with this system , but will do a major backup first. I'll let you know what happens.
I included in this post a snap of my Update History for the past couple days. I usually get a small list like this after an update that I have installed. As you can see in this image...Updates keep reinstalling after they posted that they have already installed.
I'll post my outcome on this test idea I want to try.
My System SpecsSystem Spec
15 Oct 2012   #8

Windows 7 Ultimate x64 SP1
 
 

Well, I think I have found good news with my test that I have performed. After completeing the test, I was able to do a SFC /Scannow. It reported erros of course, but managed to fix some of them.
Next I went into Windows Update and it scanned for updates, it found updates this time without the error.
14 important updates
38 optional updates - most of these were language updates I did not install.

I am sort of paranoid about the system though. If I shut down my system to reboot, what will happen?!?!
After exporting the COMPONENTS branch of my #2 system registry & network transferred it to #1 system registry,
I just have no idea how my system will react with after a surgical replacement like this. I am not taking any chances, so I am going to run my updates, and some registry checkers and the SFC scan again. I will not reboot untill I feel I have completed as much as possible to the system. I hope it does not fail and my thoughts are it will do fine. It was running good without any COMPONENTS listing in Registry, now it has something to grip teeth into for support.
I will update my post after reboot sometime tonight.
My System SpecsSystem Spec
16 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Bradmph View Post
Well, I think I have found good news with my test that I have performed. After completeing the test, I was able to do a SFC /Scannow. It reported erros of course, but managed to fix some of them.
Next I went into Windows Update and it scanned for updates, it found updates this time without the error.
14 important updates
38 optional updates - most of these were language updates I did not install.

I am sort of paranoid about the system though. If I shut down my system to reboot, what will happen?!?!
After exporting the COMPONENTS branch of my #2 system registry & network transferred it to #1 system registry,
I just have no idea how my system will react with after a surgical replacement like this. I am not taking any chances, so I am going to run my updates, and some registry checkers and the SFC scan again. I will not reboot untill I feel I have completed as much as possible to the system. I hope it does not fail and my thoughts are it will do fine. It was running good without any COMPONENTS listing in Registry, now it has something to grip teeth into for support.
I will update my post after reboot sometime tonight.
It isn't possible to hot swap a COMPONENTS hive from another computer, you'll make Windows Update so confused as it will say that updates have been installed when they haven't, and vice versa. It's enough of a problem with standard updates, cumulative security updates take this to a whole new level.

My suggestion would be to backup everything, then reinstall Windows. I don't know how your COMPONENTS hive has got into this state, but it isn't a good sign at all!

Tom
My System SpecsSystem Spec
17 Oct 2012   #10

Windows 7 Ultimate x64 SP1
 
 

Just a followup for the thread. The registry portion inserted into my registry allowed the SFC/ Windows Updates/ & Installed updates to work enough to do an upgrade. Before inserting this branch into registry, my system backed out of Upgrades every time I tried. Presently re-installing Windows updates and having positive results.
My System SpecsSystem Spec
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 CSI Unable to Query Store Version Total count: 1




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