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Windows 7: This computer is not running genuine Windows - Error: 0x8004fe21


12 Oct 2012   #1

Windows 7 64bit
 
 
This computer is not running genuine Windows - Error: 0x8004fe21

64bit Windows 7 Home Premium
HP Desktop.

Experiencing Windows (Event viewer won't load...) and other misc problems, possibly from a failing hard drive. (trying to nail down the root issue currently, although i do know the suspect drive has 3 bad sectors that need to be remapped)

Has been displaying these messages infrequently (~20 times) for several months now.

Any help would be appreciated



Code:
 Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {575E099A-8128-4556-8511-AA13017AA7D4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\ORobert\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{575E099A-8128-4556-8511-AA13017AA7D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1620276373-1320309948-1995703507</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY748AA-ABA p6320y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.14   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100119000000.000000+000</Date></BIOS><HWID>D63C3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94693AE385E6ED0</Val><Hash>1iGEgDsD/+EjsVBHIosStxIVSpI=</Hash><Pid>81599-872-9599703-65541</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007007E' to display the error text.
Error: 0x8007007E 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000020
Event Time Stamp: 10:6:2012 22:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAln3UDfLcVANmnJ6nJjtM5e5zji4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  OEMB			HPQOEM		SLIC-CPC
  INFO			HPQOEM		SLIC-CPC
  NVHD			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC


My System SpecsSystem Spec
.

13 Oct 2012   #2

7 x64
 
 

Hi Pistol

Maybe you should replace the drive and do a clean install.
My System SpecsSystem Spec
14 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui



Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

..... but if the hard drive is failing, whatever we do isonly going to be a band-aid.
You should replace the drive as a matter of urgency.
My System SpecsSystem Spec
.


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 This computer is not running genuine Windows - Error: 0x8004fe21




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