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Windows 7: Windows Update failing with Error codes: 8007371B, 800736B3, 80070246


14 Oct 2012   #11

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Wow - 92000+ lines of CheckSUR report!
1st run
Seconds executed: 202
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

2nd run
Summary:
Seconds executed: 198
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

3rd run & 4th run
Summary:
Seconds executed: 157
Found 12 errors
CSI Manifest Missing Total count: 5
CSI Corrupt Component Keyform Total count: 2
CSI Corrupt Identity Total count: 5


(I'm running for cover!)
Ouch! Something has gone seriously wrong here! lol.

Quote   Quote: Originally Posted by Layback Bear View Post
Just a thought if I may. Because all those CSI are all bad at the same time could it be a infection causing it.
There isn't necessarily any problem with any files on the computer, the problem lies in the registry where the index of these files is corrupt. Windows Update reads the COMPONENTS hive to see which files are installed, and where to find these. If the value changes due to a bit flip, then it will point to a non existent file - in this case the SURT has detected that the value is corrupt and the file isn't actually missing, but occasionally the SURT will just report the file as missing.

Code:
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     x86_microsoft-windows-t..servéces-remļtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41     Bad identity
(f)    CSI Manifest Missing    0x00000002     x86_microsoft-windows-t..servéces-remļtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41.manifest      x86_microsoft-windows-t..servéces-remļtepage_³1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41     
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38.manifest      amd64_microsoft-windows-authentication-authui_31bf385¶ad364e35_6.1.7601.17514ßnone_6a1982860c°76c38     
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest      amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033     
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148.manifest     amd64_regsvcs_b03f5f7f11d50a3a_6.1.76°1.17514_none_76äe745b101f0148     
(f)    CSI Corrupt Component Keyform    0x00000000    identity     x86_netfx-netfxsbs10_exe_31bf3856ad364e35_6.1®7601.17514_none_3d96596°0c3683e3     identity and keyform do not match; keyform is wrong.
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)     amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4     Bad identity
(f)    CSI Manifest Missing    0x00000002     amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4.manifest      amd64_microsoft-windo÷s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4     
(f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_netfx-mscoree_dll_31bf3856ad364e35_6.2.7601.17514_none_dbb4ced9°b948b66     identity and keyform do not match; keyform is wrong.
@shiphen,

We'll deal with prevention after we fix your problem Could you zip up and attach the following file to your next post please?

C:\Windows\system32\config\COMPONENTS

It has no extension.

Then the rest is down to me and I can repair it all from my end

Tom

My System SpecsSystem Spec
.

15 Oct 2012   #12

Windows7 Pro x64
 
 

Ah - tricky it's 39.4 MB (!) But I'll try.

OK again I've zipped it first with 7-zip in to .7z format and then rezipped it into .zip format.

The original file's filename is in lower case btw.

Thank you so much.

J
My System SpecsSystem Spec
15 Oct 2012   #13

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello shiphen,

Thanks, that's great Well your registry is in a right mess, but I've done what I can. I'm expecting to see two errors in the next CheckSUR log as I didn't want to change one part of the value because I wasn't sure, but if it's in the next log then I'll go ahead and fix this.

If you have installed/removed any updates since uploading that file, do NOT follow these instructions. Instead, upload another copy of your COMPONENTS hive please

Warning: This fix is specific to this user (shiphen), no one else should follow these instructions as it will cause a lot more problems than it will solve! I will remove this file after the fix has been completed.

Download this file please: https://dl.dropbox.com/u/16537616/sh...components.zip

Extract the contents, you should find a file called components inside (again, with no extension).

Navigate to the following folder:

C:\Windows\system32\config

Delete the file: COMPONENTS. Then paste the file that you downloaded from the link above

Reboot, then run the SURT and upload the CheckSUR.persist.log please.

Oh, and cross your fingers!

Tom
My System SpecsSystem Spec
.


16 Oct 2012   #14

Windows7 Pro x64
 
 

Done.

Please find checkSUR.persist.log.7z.zip attached.

What next? (Other than firmly crossing my fingers...)

Cheers

J


Attached Files
File Type: zip CheckSUR.persist.log.7z.zip (351.9 KB, 7 views)
My System SpecsSystem Spec
16 Oct 2012   #15

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi shiphen,

Fortunately, that has fixed the majority of your errors, except for the one that I chose to leave I'll fix that now.

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-16 09:47

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Corrupt Identity    0xC0000161    (not UTF8)    amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033    Bad identity
(f)    CSI Manifest Missing    0x00000002    amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest    amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033    

Summary:
Seconds executed: 165
 Found 2 errors
  CSI Manifest Missing Total count: 1
  CSI Corrupt Identity Total count: 1

Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-d..frameworks*usermode_31bf38µ6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest
Could you zip up and upload this file for me please?

C:\Windows\system32\config\COMPONENTS

Same as before.

Tom
My System SpecsSystem Spec
16 Oct 2012   #16

Windows7 Pro x64
 
 

With pleasure. Done.

J
My System SpecsSystem Spec
16 Oct 2012   #17

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi J,

Same procedure as before:

http://dl.dropbox.com/u/16537616/shi...nents%20v2.zip

Including the finger crossing!

Tom
My System SpecsSystem Spec
16 Oct 2012   #18

Windows7 Pro x64
 
 

Done

J

P.S. Btw the file I am running is: "Windows6.1-KB947821-v24-x64.msu"
And I you only need me to run it the once, yes?


Attached Files
File Type: zip CheckSUR.persist.log.7z.zip (352.1 KB, 9 views)
My System SpecsSystem Spec
17 Oct 2012   #19

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Could I have your components hive for one last time please? It appears I missed a character

Yes, that's the one.

Tom
My System SpecsSystem Spec
17 Oct 2012   #20

Windows7 Pro x64
 
 

No problem - done
J
My System SpecsSystem Spec
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 Windows Update failing with Error codes: 8007371B, 800736B3, 80070246




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