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Windows 7: Windows Update failing with Error codes: 8007371B, 800736B3, 80070246

13 Nov 2012   #31
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi shiphen,

Could you run the System Update Readiness Tool for me please? Then upload your CheckSUR.persist.log

Tom


My System SpecsSystem Spec
.

17 Nov 2012   #32
shiphen

Windows7 Pro x64
 
 

A window called "Windows Update Standalone Installer" gets stuck running "Searching for updates on this computer".

Clue: Please note that TrustedInstaller.exe is running at c. 25% continuously and I have noticed that when this happens that Microsoft Security Essentials fails to update its virus definitions.
My System SpecsSystem Spec
17 Nov 2012   #33
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Could you run the SURT please and post its log?

C:\Windows\Logs\CBS\CheckSUR.persist.log

Also, what error codes are you facing?

Tom
My System SpecsSystem Spec
.


17 Mar 2014   #34
Tirillo

Windows 7 x64
 
 
Update

Hi Tom,

I'm facing the same issue.
Would you mind to explain how to fix the issue.
Obviously modifying the component file is dangerous, however I would really appreciate if you can suggest how I can fix it on my own.

The error I see is
CSI Corrupt Identity 0xC0000161 (not UTF8) microsoft-w..anguagepack_31bf3856ad364e35_7.6.7600.256_1351de0ef72b75c Bad identity

Obviously the issue is char.

The persist file contains
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) microsoft-w..anguagepack_31bf3856ad364e35_7.6.7600.256_1351de0ef72b75c Bad identity

a couple of questions:
1. is deletion of the string enough? Or do I need to replace it with something else?
2. Where should I modify it, in the file? I can't find any registry entry HKLM\Components\DerivedData\Components where all those stuffs are supposed to be.
3. My Component file is continously locked. I can't neither modify nor open it with notepad.

Many thanks,
Marco
My System SpecsSystem Spec
17 Mar 2014   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please start a NEW thread of your own, and follow the Windows Update Posting Instructions and post all the requested data there
My System SpecsSystem Spec
17 Mar 2014   #36
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Tirillo View Post
Hi Tom,

I'm facing the same issue.
Would you mind to explain how to fix the issue.
Obviously modifying the component file is dangerous, however I would really appreciate if you can suggest how I can fix it on my own.

The error I see is
CSI Corrupt Identity 0xC0000161 (not UTF8) microsoft-w..anguagepack_31bf3856ad364e35_7.6.7600.256_1351de0ef72b75c Bad identity

Obviously the issue is char.

The persist file contains
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) microsoft-w..anguagepack_31bf3856ad364e35_7.6.7600.256_1351de0ef72b75c Bad identity

a couple of questions:
1. is deletion of the string enough? Or do I need to replace it with something else?
2. Where should I modify it, in the file? I can't find any registry entry HKLM\Components\DerivedData\Components where all those stuffs are supposed to be.
3. My Component file is continously locked. I can't neither modify nor open it with notepad.

Many thanks,
Marco
Hi Marco,

If you could start a new thread of your own, then I would be more than happy to help you. Make sure you upload a copy of your components hive and I can talk you through the fix

Tom
My System SpecsSystem Spec
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 Windows Update failing with Error codes: 8007371B, 800736B3, 80070246




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