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Windows 7: Windows Update failing with Error codes: 8007371B, 800736B3, 80070246

13 Oct 2012   #1

Windows7 Pro x64
 
 
Windows Update failing with Error codes: 8007371B, 800736B3, 80070246

Windows7 Professional x64, SP1
8GB RAM, Intel Core i5
170GB free space on SSD.
Office 2010
Samsung Galaxy Note
KIES


Hi

My Windows 7 (x64) PC has been working fine until recently. The trouble started with attempting to use my Samsung Galaxy Note and sync using Samsung's KIES using a USB connection.

It was a bit glitchy but I finally got the thing to sync. But today it didnt want to know and kept saying that my phone had "No SIM card installed", which is not true as the phone was picking up a mobile phone signal fine.

In Task Manager I discovered a thing called TrustedInstaller.exe which is persistently taking up 23 to 25% of my processor. I looked online and discovered that it was the correct size and that it was something to do with Windows Updates. So ran Windows Update and discovered that it wanted to install about 11 patches. This is odd because I run Windows Update every 1 or 2 weeks.

Error code: 8007371B
Error code: 800736B3

But when I ran Windows Update two things failed. So I executed a Restore Point to 2 days ago and I ran Window Update again. Same problem except that now there are THREE error codes:

Error code: 8007371B
Error code: 800736B3
Error code: 80070246

So this time I followed the windows error code links and although there was nothing describing my error codes, I ran Microsoft FixIt, and did Windows Update again. Still the same problem.

So then I download ms System Update Readiness Tool (for Win 7 x64) - KB947821

CLUE:
When I try to do the Windows Update, it doest seem to even download anything and gets stuck at "Downloading 3 updates 0 KB total, 0% complete."

I'm thinking that something is must be wrong if it thinks it needs to download "0 KB" (!!)

- Any thoughts?

J


My System SpecsSystem Spec
.

14 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the CheckSUR.log and CheckSUR.persist.log files as attachements to your reply.
My System SpecsSystem Spec
14 Oct 2012   #3

Windows7 Pro x64
 
 
With attachments

Ok this is me trying to add the requested attachments...


Attached Files
File Type: log CheckSUR.log (3.4 KB, 68 views)
My System SpecsSystem Spec
.


14 Oct 2012   #4

Windows7 Pro x64
 
 

Er we have a problem.... CheckSUR.log is 16MB and this forum only allows 2MB and 1MB per file (??)


Attached Files
File Type: txt CheckSUR.persist.log_-_1st_500_lines.txt (75.6 KB, 18 views)
File Type: txt CheckSUR.persist.log_-_last_4000_lines.txt (830.3 KB, 5 views)
My System SpecsSystem Spec
14 Oct 2012   #5

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by shiphen View Post
Ok this is me trying to add the requested attachments...
Thank you, thank you, thank you! I've been looking for this error for a long time now. I need to do a write up on it I'm going out now, but I'll post back later.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-14 11:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) x86_microsoft-windows-t..servÚces-rem´tepage_│1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41 Bad identity
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-t..servÚces-rem´tepage_│1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41.manifest x86_microsoft-windows-t..servÚces-rem´tepage_│1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windows-authentication-authui_31bf385Âad364e35_6.1.7601.17514▀none_6a1982860c░76c38 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-authentication-authui_31bf385Âad364e35_6.1.7601.17514▀none_6a1982860c░76c38.manifest amd64_microsoft-windows-authentication-authui_31bf385Âad364e35_6.1.7601.17514▀none_6a1982860c░76c38
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windows-d..frameworks*usermode_31bf38Á6ad364e35_6.1.7601.17514_none_fb3795fb0be32033 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-d..frameworks*usermode_31bf38Á6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest amd64_microsoft-windows-d..frameworks*usermode_31bf38Á6ad364e35_6.1.7601.17514_none_fb3795fb0be32033
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_regsvcs_b03f5f7f11d50a3a_6.1.76░1.17514_none_76ńe745b101f0148 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_regsvcs_b03f5f7f11d50a3a_6.1.76░1.17514_none_76ńe745b101f0148.manifest amd64_regsvcs_b03f5f7f11d50a3a_6.1.76░1.17514_none_76ńe745b101f0148
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_netfx-netfxsbs10_exe_31bf3856ad364e35_6.1«7601.17514_none_3d96596░0c3683e3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windo¸s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windo¸s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4.manifest amd64_microsoft-windo¸s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_netfx-mscoree_dll_31bf3856ad364e35_6.2.7601.17514_none_dbb4ced9░b948b66 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 188
Found 12 errors
CSI Manifest Missing Total count: 5
CSI Corrupt Component Keyform Total count: 2
CSI Corrupt Identity Total count: 5

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-t..servÚces-rem´tepage_│1bf3856ad364e35_6.1.7601.17514_none_06fdfb9f0bbb9f41.manifest
winsxs\manifests\amd64_microsoft-windows-authentication-authui_31bf385Âad364e35_6.1.7601.17514▀none_6a1982860c░76c38.manifest
winsxs\manifests\amd64_microsoft-windows-d..frameworks*usermode_31bf38Á6ad364e35_6.1.7601.17514_none_fb3795fb0be32033.manifest
winsxs\manifests\amd64_regsvcs_b03f5f7f11d50a3a_6.1.76░1.17514_none_76ńe745b101f0148.manifest
winsxs\manifests\amd64_microsoft-windo¸s-m..do-backcompat-tlb25_31bf3856ad364e35_6.1.7601.17514_none_490721c608dddcf4.manifest
My System SpecsSystem Spec
14 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by shiphen View Post
Er we have a problem.... CheckSUR.log is 16MB and this forum only allows 2MB and 1MB per file (??)
If you compress them first, you can usually get a 10-20MB log file into a 2MB zip file
My System SpecsSystem Spec
14 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

You've got some serious corruption buddy, look how many bitflips there were:

(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-authentication-authui_31bf385Âad364e35_6.1.7601.17514none_6a1982860c76c38.manifest amd64_microsoft-windows-authentication-authui_31bf385Âad364e35_6.1.7601.17514none_6a1982860c76c38

That's registry corruption as well, not file corruption. The file is probably there, it's just that the registry is making Windows Update look in the wrong place. I'll have to have a think about this one!
My System SpecsSystem Spec
14 Oct 2012   #8

Windows7 Pro x64
 
 

Yikes - that dont sound good. Should I run Scandisk and/or defrag?

Btw, I am using a SSD - could that be to blame?

Re the log files, OK I tried .zip format but it was over 1GB... So I have compressed the whole 16GB using 7Zip in to a .7z file (attached) but this forum software didnt like it. So I zipped the .7z file into a .ZIP format - see attached. Sounds bonkers I know but it seemed to work.

J


Attached Files
File Type: zip CheckSUR.persist.log.7z.zip (351.9 KB, 24 views)
My System SpecsSystem Spec
14 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Wow - 92000+ lines of CheckSUR report!
1st run
Seconds executed: 202
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

2nd run
Summary:
Seconds executed: 198
Found 20992 errors
Fixed 20980 errors
CSI Manifest Missing Total count: 5
CSI Missing Component Key Total count: 2109
Fixed: CSI Missing Component Key. Total count: 2109
CSI Missing Pinned Component Key Total count: 2004
Fixed: CSI Missing Pinned Component Key. Total count: 2004
CSI Corrupt Component Keyform Total count: 2
CSI Missing Identity Total count: 4117
Fixed: CSI Missing Identity. Total count: 4117
CSI Corrupt Identity Total count: 6
Fixed: CSI Corrupt Identity. Total count: 1
CSI Missing C Mark Total count: 6217
Fixed: CSI Missing C Mark. Total count: 6217
CSI F Mark Value Wrong Total count: 4
Fixed: CSI F Mark Value Wrong. Total count: 4
CSI F Mark Missing Total count: 8532
Fixed: CSI F Mark Missing. Total count: 8532

3rd run & 4th run
Summary:
Seconds executed: 157
Found 12 errors
CSI Manifest Missing Total count: 5
CSI Corrupt Component Keyform Total count: 2
CSI Corrupt Identity Total count: 5


(I'm running for cover!)
My System SpecsSystem Spec
14 Oct 2012   #10

Windows 7 Pro. 64/SP-1
 
 

Just a thought if I may. Because all those CSI are all bad at the same time could it be a infection causing it.
My System SpecsSystem Spec
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 Windows Update failing with Error codes: 8007371B, 800736B3, 80070246




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