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Windows 7: Windows Update Problem


14 Oct 2012   #1

Windows 7 Professional, 32 bit
 
 
Windows Update Problem

As I open windows update, and check for updates, after a while it gives me an error, i'll write it here:
Windows could not search for new updates
An error occured while checking for updates for your computer.
Error(s) found:
Code 80073712
I have also tried Windows Readiness Tool, it doesn't fix my computer, I still can't check for updates successfully


My System SpecsSystem Spec
.

14 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post your CheckSUR.log file - while you're waiting for someone to analyse it, please run the standard file system tests.



Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
15 Oct 2012   #3

Windows 7 Professional, 32 bit
 
 
Problem not solved

Before you recommended this, I have already tried it, After the CHKDSK completion, when I start up windows, it gives me a blue screen of death (BSOD). So i won't be doing that again, and I am doing the SFC/Scannow now, wait cmd just gave me an error for sfc, it says:Windows Resource Protection could not perform the requested operation. I'll Give a picture of what the BSOD looked like after CHKDSK and also a report on skydrive. I will also upload when I check for updates what image i get.

Update Error 80073712:
https://skydrive.live.com/?cid=1582f...9B%21187&sff=1

Bsod Example Page:
https://skydrive.live.com/?cid=1582f...9B%21185&sff=1

Report Of Bsod:
https://skydrive.live.com/?cid=1582f...9B%21186&sff=1
My System SpecsSystem Spec
.


15 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We need the log files - ALL of them
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log
My System SpecsSystem Spec
15 Oct 2012   #5

Windows 7 Professional, 32 bit
 
 
Log Files

My System SpecsSystem Spec
15 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
2012-10-14 22:46:10, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2012-10-14 22:46:10, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2012-10-14 22:46:14, Info                  CSI    000006fe No store version format found; DLL store format 0.0.0.6
2012-10-14 22:46:14, Error                 CSI    000006ff@2012/10/14:21:46:14.476 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
That's the second instance of this problem I've seen in the past few days

I have seen reports that using option 5 from this tool - Windows Repair (All In One) - allows the system to function well enough to be able to do a repair install with success, but it's up to you if you want to go through that, as I've not tested it.

I would suggest that you back up all data to external storage, and consider the options of a clean install and a repair install (possibly after using the options in the tweaking tool) as I suspect the prospect of a direct 'fix' is fairly minimal.
My System SpecsSystem Spec
15 Oct 2012   #7

Windows 7 Professional, 32 bit
 
 

Im understanding that your asking me to install windows again, correct me if I'm wrong,

Come on Noel, there must be a better solution other that installing windows again, I am confused, hope you can come up with better solutions or do you know any one else that knows more about this topic
My System SpecsSystem Spec
15 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry, no (at least as far as being able to solve it myself)
It possibly is soluble without a repair install, but it could easily take weeks to do so in a forum context, and I don't do 1:1 support for free

One thing I would suggest is running the following commands - post the results.

ICACLS C:\WIndows\winsxs
DIR C:\Windows /AR /S

it may give some idea of where to start - but I suspect that there is probably considerable registry corruption as well.
My System SpecsSystem Spec
15 Oct 2012   #9

Windows 7 Professional, 32 bit
 
 

I did what you said but still, isn't solved.
My System SpecsSystem Spec
15 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It won't - those are for information only - please post the output.
My System SpecsSystem Spec
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