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Windows 7: Windows Update "Wont Run" even after reboots


16 Oct 2012   #1

Windows 7 Home Premium 64 bit
 
 
Windows Update "Wont Run" even after reboots

Ive read numerous threads on here with this problem, but none seem to be quite as bad as mine.

My PC sat (off) for about 3 weeks (Due to moving, and not having internet yet), I fired it up today, and went to update it and the message:

"Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."

Ive tried going into that "services" window to restart/make sure the "Windows Update" is running, but its not even on that list!

My System SpecsSystem Spec
.

16 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That sounds as if you may be suffering a malware infestation.

What AV is installed? - is it up-to-date?

Boot to Safe Mode with Networking

Download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

The reboot to normal mode, and update your AV and run a full system scan with that.
post back with your results
My System SpecsSystem Spec
16 Oct 2012   #3
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Brian, and welcome to Seven Forums.

In addition to what Noel posted to help make sure that your system is clean, double check to make sure that you have the services in bold below set to Started and Automatic (Delated Start). If they are not listed in your Services window, then you could use the tutorial below to restore them.
Services - Restore Default Services in Windows 7
  • Windows Update
  • Background Intelligent Transfer Service
After they are restored, use OPTION TWO in the tutorial below to reset and re-register Windows Update, then see if your Windows Update will work now.
Windows Update - Reset
Hope this helps,
Shawn
My System SpecsSystem Spec
.


16 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Thanks, Shawn - much snappier that my version would have been
My System SpecsSystem Spec
16 Oct 2012   #5

Windows 7 Home Premium 64 bit
 
 

Thanks for the tips guys, just ran that MalwareBytes program in safe mode, and it found one thread, that I deleted. (Log was saved before this, thats why it says no action taken)

Code:
 
Malwarebytes Anti-Malware (Trial) 1.65.0.1400
www.malwarebytes.org
Database version: v2012.10.16.11
Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
(Name Removed):: SLIMLINE [administrator]
Protection: Disabled
10/16/2012 1:50:59 PM
mbam-log-2012-10-16 (13-55-26).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198820
Time elapsed: 4 minute(s), 9 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Users\(Name Removed)\AppData\Local\Temp\lpom.exe (PUP.Adware.Agent) -> No action taken.
(end)
My System SpecsSystem Spec
16 Oct 2012   #6

Windows 7 Home Premium 64 bit
 
 

Now trying your suggestions, Brink.
My System SpecsSystem Spec
16 Oct 2012   #7

Windows 7 Home Premium 64 bit
 
 

Awesome! Guess whos updating !

Thanks a ton guys! Any suggestions on what the best Anti-Virus/Malware program out there is thats free, or relitively cheap?
My System SpecsSystem Spec
16 Oct 2012   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're most welcome Brian. I'm glad that we were able to help.

I prefer to use the free Microsoft Security Essentials (MSE).
My System SpecsSystem Spec
16 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I agree - although it doesn't look like your existing one (which is??) missed much.

I do notice, though, that you only ran a Quick Scan, rather than the full scan I prescribed.

Please run a Full Scan sooner, rather than later!
My System SpecsSystem Spec
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 Windows Update "Wont Run" even after reboots




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