Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update "Wont Run" even after reboots

16 Oct 2012   #1
BrianDye

Windows 7 Home Premium 64 bit
 
 
Windows Update "Wont Run" even after reboots

Ive read numerous threads on here with this problem, but none seem to be quite as bad as mine.

My PC sat (off) for about 3 weeks (Due to moving, and not having internet yet), I fired it up today, and went to update it and the message:

"Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."

Ive tried going into that "services" window to restart/make sure the "Windows Update" is running, but its not even on that list!


My System SpecsSystem Spec
.
16 Oct 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That sounds as if you may be suffering a malware infestation.

What AV is installed? - is it up-to-date?

Boot to Safe Mode with Networking

Download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

The reboot to normal mode, and update your AV and run a full system scan with that.
post back with your results
My System SpecsSystem Spec
16 Oct 2012   #3
Brink

64-bit Windows 10 Pro
 
 

Hello Brian, and welcome to Seven Forums.

In addition to what Noel posted to help make sure that your system is clean, double check to make sure that you have the services in bold below set to Started and Automatic (Delated Start). If they are not listed in your Services window, then you could use the tutorial below to restore them.
Services - Restore Default Services in Windows 7
  • Windows Update
  • Background Intelligent Transfer Service
After they are restored, use OPTION TWO in the tutorial below to reset and re-register Windows Update, then see if your Windows Update will work now.
Windows Update - Reset
Hope this helps,
Shawn
My System SpecsSystem Spec
.

16 Oct 2012   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Thanks, Shawn - much snappier that my version would have been
My System SpecsSystem Spec
16 Oct 2012   #5
BrianDye

Windows 7 Home Premium 64 bit
 
 

Thanks for the tips guys, just ran that MalwareBytes program in safe mode, and it found one thread, that I deleted. (Log was saved before this, thats why it says no action taken)

Code:
 
Malwarebytes Anti-Malware (Trial) 1.65.0.1400
www.malwarebytes.org
Database version: v2012.10.16.11
Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
(Name Removed):: SLIMLINE [administrator]
Protection: Disabled
10/16/2012 1:50:59 PM
mbam-log-2012-10-16 (13-55-26).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198820
Time elapsed: 4 minute(s), 9 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Users\(Name Removed)\AppData\Local\Temp\lpom.exe (PUP.Adware.Agent) -> No action taken.
(end)
My System SpecsSystem Spec
16 Oct 2012   #6
BrianDye

Windows 7 Home Premium 64 bit
 
 

Now trying your suggestions, Brink.
My System SpecsSystem Spec
16 Oct 2012   #7
BrianDye

Windows 7 Home Premium 64 bit
 
 

Awesome! Guess whos updating !

Thanks a ton guys! Any suggestions on what the best Anti-Virus/Malware program out there is thats free, or relitively cheap?
My System SpecsSystem Spec
16 Oct 2012   #8
Brink

64-bit Windows 10 Pro
 
 

You're most welcome Brian. I'm glad that we were able to help.

I prefer to use the free Microsoft Security Essentials (MSE).
My System SpecsSystem Spec
16 Oct 2012   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I agree - although it doesn't look like your existing one (which is??) missed much.

I do notice, though, that you only ran a Quick Scan, rather than the full scan I prescribed.

Please run a Full Scan sooner, rather than later!
My System SpecsSystem Spec
Reply

 Windows Update "Wont Run" even after reboots




Thread Tools




Similar help and support threads
Thread Forum
A "non-existent" Windows update ("KB3024777") even Google can't find
I'm not sure what this is in Windows Update , but how is it possible to have no results in Google on this KB that's in Windows Update? I also clicked on the "more information" for the Microsoft Knowledge Base, but nothing came up there either. http://www.imagesup.net/?di=614183414306
Windows Updates & Activation
Computer reboots after the "Windows is starting" screen
Hi, I've searched the board, and although I've found some threads about similar issues, I haven't found a solution/fix I haven't tried yet. So here's my problem: I have an Acer X1700, CPU is E2200, 4 Gigs of RAM and 1 HD WD640 SATA. No hardware has been changed since I've bought it. What...
Hardware & Devices
Win7 - "View Update History" vs. "Installed Update"
Hi -- I just migrated to a new hard drive and did a clean install of Win7 (did not have SP1 on the DVD). During the Updating process, windows stopped working and I received an error, something about running Update again, etc. So I rebooted and finished the Upgrading process...no further...
Windows Updates & Activation
windows update error code "WindowsUpdate_80073712" "WindowsUpdate_dt00
windows update error code "WindowsUpdate_80073712" "WindowsUpdate_dt000" To anyone that can help me out: I purchased a windows anytime upgrade key and upgraded my system from windows 7 home premiuim to windows 7 ultimate now when my windows tries to update I get this: (See image titled...
Windows Updates & Activation
"Reconfiguring Windows" Reboots
I randomly get a message that says "reconfiguring windows" and then the computer immediately shuts down and then re-boots itself and then a message appears that says "windows has been updated". Everything I have been working on is lost in addition to being really annoying. Happens about once a...
BSOD Help and Support
Windows reboots after loading "Welcome" screen
Hi guys, Current problem: After the "Welcome" screen comes up for ~5 seconds, my monitor turns black. It is still receiving a signal. Sometimes, it reboots after a while. Windows 7 does not seem to recognize my monitors (see 'background' below for more) Origin: I believe the problem is...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:51.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App